Louis Geneste

Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships

This article investigates the role of trust in knowledge acquisition by small and medium-sized enterprises (SMEs), and the conversion of the knowledge to knowledge-related outcomes. The specific context of the research is the weak client–firm exchange relationship where neither party expects further transactions. Research has overlooked these relationships as a potential source of resources, especially knowledge-based resources, because they are considered devoid of trust. An empirical analysis of survey data collected from 293 SME owners was undertaken using confirmatory factor analysis and structural equation modelling. The findings suggest that trust contributes to an SME owner’s acquisition of knowledge from the ‘one-off’, arm’s-length client, and that weak client–firm exchange relationships should not be overlooked as a potential source of knowledge to the SME.

Theorising creative industry management: rebooting the woolly mammoth

Purpose – The purpose of this paper is to highlight the paradox inherent in the term “Creative Industry Management”. The challenges of applying creative industry experiences within a managerial context are explored through a careful selection of papers that identify linkages between creative industry practice and management theories. Design/methodology/approach – The paper is a narrative commentary using the Jurassic Park franchise to highlight the potential application of management theory to explain the success or failure of a creative venture. The analogy of filmmaking and the creation of blockbuster movie sequels is useful in determining the tensions between creative production and management of a profitable franchise. Findings – This paper identifies opportunities for theory building at the meso level in the management domain, born of the experiences of those in the creative industries. The papers presented add to the continuing discovery of ways of applying management theory in the creative industri...

Small business growth: strategic goals and owner preparedness

Purpose – This paper aims to identify and empirically test whether growth preparedness and success perceptions are important, discriminating small business owner (SBO) characteristics that influence strategic direction. The intended outcome was to create a strategic typology that resonates with the realities of small business owners, their advisors and policy makers. Design/methodology/approach – Empirical data were collected online and by postal survey from 340 small businesses from multiple industry sectors across Australia. Analysis is correlational resulting in the development of a 2 × 2 matrix of strategy types. Findings – This paper provides evidence that although a majority of SBOs are not preparing for growth, many still perceive their business as successful. Further, the empirical data demonstrate that growth preparedness and perceived success can be used to classify SBOs into distinct strategic types. While the categories developed show some similarities with the Miles and Snow (1978) typology, ...