Luca Anselmi

The Role of Information Systems to Support Performance Management in Public Administration: The Case of the Italian Regulatory Authority for the Energy Sector

The objective of this paper is to offer a significant contribution to the debate on how to implement performance measurement systems in the Public Administration by proposing a model based on an integrated information system where planning (strategic and operational) and measurement systems are supported by a single application that drives the whole process. The research is based on the case study method [1] and analyses the characteristics of ICT systems in supporting the management control systems developed by the Italian regulatory authority for the energy sector (AEEG). The results of our work suggest that a single measurement metric may be identified for the assessment of the output produced by both core and accessory structures, in complete integration with the planning and control process.

An Evolutionary Transparency Approach to Public Accountability

The concept of accountability reflects the growing importance that transparency has assumed in Italy and elsewhere. The evolutionary path of transparency in the Italian public sector from the post-war period to the present day emerges as in increasingly pervasive transparency, both in form and substance. The general, specific, and prospective guidelines are aimed at: strengthening the constitutional principles of impartiality and the good performance of public administrations; increasing the efficiency and effectiveness of public administration activities, safeguarding public finances and preserving public management legitimacy; measuring and externally communicating the value created; producing and organising meaningful data in support of open government policies to increase the welfare of the economy .