Luis Rubalcaba

Shaping, organizing, and rethinking service innovation: a multidimensional framework

Purpose – The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the opportunities for further research are multidimensional and interdisciplinary.Design/methodology/approach – A summary analysis of extant literature identifies valuable contributions and fundamental methodological issues from various perspectives. The proposed directions for future research entail where to innovate, how to innovate, and what to innovate in services.Findings – The analysis and discussion lead to a multidimensional framework of service innovation, with a particular emphasis on organizational and customer cocreation perspectives.Practical implications – This article contains guidelines and real‐world examples to help practitioners and policy makers develop service innovation strategies through the consideration of different levels, organizations, and perspectives.Originality/value – This article offer...

The case of market and system failures in services innovation

This paper reviews and analyses the rationale for an innovation policy in services. It focuses on the relevance of the various categories of market and system failures, on the basis of economic arguments and some empirical evidence at EU level. Results show that market and system failures affect service innovation, so that there are no economic reasons supporting any discrimination of policy actions against service activities. Moreover, some of the market and system failures may be even more relevant in the field of services than of goods, although differences between categories of services should be also taken into consideration.

Services productivity revisited

This paper revisits the recent debate and evidence on productivity in services. Firstly, it discusses the main works analysing developments and impacts of services productivity in growth and overall productivity. Secondly, new data is presented concerning Baumols ‘cost disease’ and the recent evolution of services productivity growth by main service branches. Decomposition of trends and cycles is also addressed to capture structural trends in isolation. Results confirm the continuing validity of such disease at aggregate level to a certain extent, but different subsectors show uneven patterns. Nevertheless, other complementary approaches and further research are needed to capture in a more comprehensive way the new developments and impacts of services productivity.

Organizational innovation in small European firms: A multidimensional approach

Organizational innovations are often neglected in innovation theory. However, organizational change does have an impact on firm output, first directly and second, through its interrelationship with technical innovation. This article focuses on the second aspect. By means of a multidimensional approach, the results show that organizational innovation is of particular relevance in the case of small firms. New empirical evidence is provided at the European level: the data is taken from 18 countries of the CIS4. The results suggest that, in contrast with large enterprises, small firms show an innovation pattern that complements organizational innovation with expenditure on in-house R&D activities and an intensive use of external knowledge. In contrast with earlier research, a broader analysis of countries and industries has been undertaken to show the transferability of previous country and industry-focused results.

Which policy for innovation in services

This paper proposes an analytical framework and rationale for service innovation policies and discusses the framework alternatives for policy implementation. Specific service characteristics and specific service innovation needs may require specific solutions. However, a service-oriented innovation policy is not necessarily aimed at specific individual service sectors. This article proposes a predominantly horizontal policy, going across sectors, based on service innovation being considered as a systemic dimension useful for any kind of economic activity. Copyright , Beech Tree Publishing.

Public–Private Innovation Networks in Services

Contents: 1. Public - Private Innovation Networks in Services (ServPPINS) Faiz Gallouj, Luis Rubalcaba and Paul Windrum PART I: SERVPPINS: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 2. How Public - Private Innovation Networks in Services (ServPPINs) Differ to Other Innovation Networks: What Lessons for Theory? Faridah Djellal and Faiz Gallouj 3. The Place of ServPPINs in the Range of Public - Private Collaboration Arrangements for Services Provision Gisela Di Meglio 4. Multi-agent Framework for Understanding the Success and Failure of ServPPINS Paul Windrum 5. A Life Cycle Based Taxonomy of Innovation Networks - With a Focus on Public Private Collaboration Lawrence Green, Andreas Pyka and Benjamin Schon PART II: PUBLIC - PRIVATE COOPERATION FOR INNOVATION IN SERVICES: STATISTICAL ANALYSES 6. Patterns of Public - Private Collaboration for Innovation in Europe Jorge Gallego and Luis Rubalcaba 7. Intellectual Property and University-Industry Technology Transfer Francesco Lissoni PART III: SERVPPIN CASE STUDIES IN HEALTH, KIS AND TRANSPORT 8. An Institutional Analysis of Innovation in Healthcare Services Doris Schartinger 9. The Co-production of Health Innovations Paul Windrum 10. Collaboration and Trust in a Public - Private Innovation Network: A Case Study of an Emerging Innovation Model Lars Fuglsang 11. Public - Private Partnerships in Hospital Innovation: What Lessons for Hospital Management? Faiz Gallouj, Celine Merlin-Brogniart and Anne-Catherine Moursli-Provost 12. (Where) Do the End-users Fit in ServPPINs? Lessons from Two Case Studies in Agro-environmental Knowledge Intensive Services Pierre Labarthe, Faiz Gallouj and Faridah Djellal 13. Weak Institutional Framework as Incentive for Service Innovation Maja Bucar, Metka Stare and Andreja Jaklic 14. Public - Private Innovative Networks in Services: The Crucial Role of Entrepreneurial Fit Jon Sundbo 15. ServPPINs as Instruments for Realizing System Innovations: Two Case Studies in Passenger Transport in Austria Matthias Weber and Barbara Heller-Schuh PART IV: PUBLIC POLICY FOR SERVPPINS AND SERVPPINS IN PUBLIC POLICY 16. From Market and Systemic Failures to an Integrative Approach for ServPPINs Bernhard Dachs, Oscar Montes, Iris Wanzenbock and Jorge Gallego 17. Policy Developments and Measures for Enhancing ServPPIN Dynamics Iris Wanzenbock, Luis Rubalcaba, Oscar Montes and Matthias Weber 18. Conclusions and Agenda for Future Research Faiz Gallouj, Luis Rubalcaba and Paul Windrum

Trading Services in the Global Economy

This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of recent and current service trade negotiations.

Services, innovation, employment and organisation: research gaps and challenges for the next decade

This paper provides a critical analysis of European service research. The paper reviews the state of service research in 1991 and critically evaluates the subsequent two decades of academic research. The paper then identifies key research challenges that must be addressed over the next decade. The key issues identified include: the development of new conceptual frameworks; the creation of new metaphors that might supplant the dominance of the networking metaphor; research that would explore the production of translocal distributed co-produced service expertise; further work on embodied expertise/labour; research on services and manufacturing; modifications to national statistics and a critical analysis of the relationship between knowledge and business, and professional services.

Regional concentration of innovative business services: testing some explanatory factors at European regional level

This article explores the role of some traditional locational factors in explaining business services concentration at the European regional level. The link between (mainly innovative) business services and income, density, the role of the service economy or qualifications, among other variables, is assessed using specialisation indexes and multiple regression analysis for regions belonging to five European countries. Results show that the influence of locational determinants varies a great deal depending on the type of service, the region and country considered, and the presence of capital regions. This latter conclusion emphasises the importance of national differences and service peculiarities (not all innovative services behave in the same way) as explanatory factors.

Relationships between Services and Competitiveness: The Case of Spanish Trade

This article establishes a conceptual framework of the relationships between competitiveness and services, necessarily different from the one existing between competitiveness and manufacturing industry. As a case study, empirical analysis of trade market shares in relation to effective real exchange rate is carried out. This enables us to show how the Kaldor paradox does not have the same importance in services and in manufacturing industry and that it also varies from one branch to another within the service sector. The link between the competitive positions of Spanish services - such as tourism - and cost factors, which partly explain their competitive capacity, does not always correspond to what could be expected.