Man Hang Yip

Stakeholder Engagement in Early Stage Product-Service System Development for Healthcare Informatics

This paper presents the findings from four case studies on stakeholder engagement in new health information and communication technology (ICT) product-service system (PSS) development. The degree of connectivity between the new health ICT PSS and its intended operating environment has emerged to be an important contextual factor that may impact the decision of stakeholder engagement in the early stage development process. Along with the proposition of a four-level framework to guide stakeholder identification for new PSS development, three stakeholder engagement propositions that are based on the degree of connectivity are developed. Analysis has shown that there can be two types of connectivity: data and process. Moreover, each connectivity type can be characterized by how much the new PSS is connected with its environment: independent if there is no linkage, linked if it interfaces with, or incorporated if it is embedded into. Furthermore, depending upon whether and to what extent the PSS has data and process connectivity with its intended operating environment, the stakeholder engagement needs in early stage development vary. The propositions presented in this paper provide important directions for future work exploring PSS characterization and stakeholder engagement decision in early stage new PSS development in the healthcare industry.

Translating technology management research into practice: System Design Characterization as an example

The importance of translating research into practice is well established. Research has shown that management consultancies and other intermediaries provide a key mechanism to disseminate academic knowledge to industry. This paper presents a process for, and lessons learned from, translating a research output into a business improvement tool.

Healthcare product-service system characterisation - implications for design

This work was partially supported by GE Healthcare and RADMA (Research and Development Management). Overseas conference presentations were funded by RADMA, Christ’s College, the department of Engineering and the Centre for Technology Management of the Institute for Manufacturing of the University of Cambridge.