Manon Arcand

The impact of reading a web site's privacy statement on perceived control over privacy and perceived trust

Purpose – The purpose of this research is to study the impact of reading a web sites privacy statement on the perceptions of control over privacy and trust in a cyber merchant.Design/methodology/approach – Two experiments were designed to monitor the actual reading of the privacy statement. Study one compares the influence of actual reading with self‐reported claims. Study two manipulated the format of the privacy statement (opt‐in or opt‐out) and included a control condition to assess the influence of the presence of a privacy statement and the influence of the format on the dependent variables.Findings – The findings show that the mere presence of a privacy statement has a positive influence on perceived control. However, reading the privacy statement does not necessarily have a positive influence on perceived control and trust, contrary to commonly held assumptions. Participants who read the opt‐in format felt significantly more control and trust than the participants who read the opt‐out format. The ...

The Influence of Tourism Innovativeness on Online Consumer Behavior

The objective of this study is to investigate the impact of tourism-specific consumer innovativeness (i.e., domain-specific innovativeness) on their information search, purchasing, and communication behaviors on tourism websites. The methodology employed is based on a combination of data from website log files and questionnaires (n = 207). The results show that tourism innovativeness is positively related to the frequency and density of site visits, downloading of information brochures, use of the online purchasing mode, and the volume of online purchases. Tourism innovativeness is also positively associated with consumer chatting and e-mailing. The study reveals that consumers high on tourism innovativeness maintain active and cooperative communications with the firm. In summary, the behaviors of innovative consumers that have been documented in traditional offline settings are also exhibited in the online environment. The theoretical and managerial implications are discussed.

The impact of brand evangelism on oppositional referrals towards a rival brand

Purpose This study aims to build on the notion of brand evangelism developed by Becerra and Badrinarayanan (2013) by examining how brand relationship variables regarding one brand (i.e. brand loyalty, brand community identification and self-brand connection) influence oppositional referrals to a rival brand (i.e. desire to harm and trash-talking) in the high definition (HD) videogame console industry. Design/methodology/approach A survey of online communities devoted to video gaming was conducted using a sample of 809 respondents, all owners of either a PlayStation or an Xbox. Findings The results show that the desire to harm the rival brand is strongly and positively associated to participation in trash-talking. Brand loyalty is connected to both dimensions of oppositional brand referrals. Consumers’ connection with the brand affects trash-talking only indirectly through the desire to harm. No association is found between identification with the brand community and oppositional brand referrals. Originality/value This study is the first to demonstrate the mechanism linking brand relationship variables regarding a focal brand with consumers’ disparagement of a rival brand, showing that a desire to harm plays a central role. Just as the desire for retaliation drives negative word-of-mouth in the context of an unsatisfactory experience with a brand (Gregoire and Fisher, 2006), the desire to harm drives trash-talking against a rival brand by brand evangelists. This study improves our understanding of the relationships consumers build with their preferred brands and how this relationship may influence their rejection of competing brands with which they do not have direct experience.

Collaborative Consumption: Conceptual Snapshot at a Buzzword

Considerable work has focused on Collaborative Consumption (CC) from a managerial standpoint. Little academic research has been conducted into this specific concept. This paper proposes two theoretical contributions in that regard: 1) a definition of CC that enables to determine effectively whether any given resource distribution system can be labelled as CC or not; 2) the scope and limits of CC by contrasting it with other forms of exchanges. Consumers’ capacity to switch side from obtainment to provision or from “obtainer” to “provider” role constitutes the key criteria to identify a resource distribution system as being a form of CC. We define CC as the set of resource circulation systems which enable consumers to both obtain and provide, temporarily or permanently, valuable resources or services through direct interaction with other consumers or through a mediator. Collaborative Consumption is therefore a concept which stands in sharp contrast with the notion of Conventional Consumption. Conventional consumption – which underlies classic marketing thought – is a type of resource distribution system which involves passive consumers (not obtainers), who cannot, or are not given the capacity to, provide any resource or service (not providers). Incapable of engaging either in obtainment or in provision, their role is limited to that of buying – monetary exchange - and consuming organization-made resources or services, and, in the case of tangible resources, to discard them. In contrast, Collaborative Consumption involves not mere “consumers” but “obtainers” who may also be “providers”. In sum, consumers’ capacity to switch roles from provider to obtainer and from obtainer to provider, in a given resource distribution system, constitutes the key distinguishing criteria between conventional consumption and CC. We also introduce the consumer process that is specific to Collaborative Consumption by emphasizing that CC involves not only delegation, such as in conventional consumption, but also empowerment and quasi-empowerment. More specifically, delegation assumes that there is a clear distinction between organizations which produce and sell goods and consumers who buy those goods produced and sold by organizations. Consumers rely on organization-made advertising, texts, logos, labels, trademarks, brands and other communication to choose among the broad array of goods or other types of resources that are offered to them. Empowerment means that consumers are empowered to collaborate directly with each other. They organize, arrange and negotiate informally the terms and conditions of the exchange of valuable resources, including goods or services. Under the concept of empowerment, consumers engage in what we call pure collaboration, where both the obtainer and the provider are consumers, such as in a secondhand purchase or sale at a flea market. As a middle-ground between delegation and empowerment, quasi-empowerment involves consumer-to-consumer exchanges that are mediated by a third-party, which is typically an organization. Under the concept of quasi-empowerment, consumers engage either in sourcing collaboration or in trading collaboration. Sourcing collaboration means that the provider provides a resources or service to the obtainer through a mediator. On the other hand, trading collaboration means that the obtainer obtains a resource from the provider through that specific mediator.

Uncovering the nature of information processing of men and women online: the comparison of two models using the think-aloud method

This paper compares two models predicting gender differences in information processing to determine if either of the models is more pertinent to goal-oriented Internet searches. The Selectivity Model (Meyers-Levy 1989) proposes that women make more comprehension effort than men whereas the Item-Specific/Relational Processing Model (Putrevu 2001) suggests that men and women differ primarily in their processing style, with men tending to use item-specific processing by focusing on product attributes and women tending to use relational processing by looking for interrelationships among multiple pieces of information. The study participants (106 total, 50% female) were asked to think aloud while performing one of two goal-oriented search tasks on a website. Their thoughts were then coded according to relevant categories by two independent analysts using Atlas TI software. Consistent with the Selectivity Model, women made more comprehension effort than did men. However, our hypotheses related to a difference in processing style between men and women received less support. Overall, the results help disentangle the two theories and provide website developers with a basis for creating sites that are suited to mens and womens distinctive information processing strategies.

Life after death? Study of goods multiple lives practices

Marketing scholars have devoted little attention to the study of practices which grant multiple lives to goods. However, these practices can considerably extend products lifecycles with far-reaching implications for traditional retailers and the economy. Accordingly, this paper aims to provide scales for perceived impact and motivations of goods multiple lives practices and to investigate the influence of impacts on motivations.,A qualitative phase (three discussion groups and 15 in-depth interviews) identified consumers’ motivations and perceived impacts of goods multiple lives practices. Two online surveys were then conducted on online panels, involving more than 2,200 consumers, to develop the measurement scales and test the structural model.,Results show that impacts measured only marginally influence economic motives but account significantly for a broad range of other motivations (ecological, protester and social contact motives).,The study design is cross-sectional, therefore lacking causality. Replication studies could cross-validate the findings by means of experimental research.,The findings may prove of specific interest to marketers and organizations in the goods multiple lives sector seeking to harness consumer interest in these types of practices for reasons above and beyond lone economic incentives.,This study is innovative in two regards: it explores a relatively under-theorized field in marketing, namely, goods multiple lives practices; and it proposes a challenging theoretical perspective which supposes that consumers’ perceived impact of their practices plays a significant role in motivating them to engage in practices of the like.

Business at the fingertips of consumers: a scale for measuring resale motivations in online settings

Abstract Our current understanding of what motivates consumers to resell second-hand products online is limited. This article lays out the development and validation of an online resale motivation (ORM) scale based on three studies involving 1119 respondents. Study 1 presents the ORM scale development process and the resulting multidimensional construct, including the protester, economic, generative, recreational, practical and social facets of motivation. Study 2 replicates the scale and investigates its predictive value, demonstrating that the ORM scale successfully predicts online resale frequency. Study 3 examines the mediating role of ORM on the relationship between planned resale intentions and online resale behaviour. The findings show that there is no direct link between a consumer’s intention to resell an item prior to its purchase and the frequency with which they resell online. Rather, consumers who more frequently resell online items that they acquired with the intention of reselling do so because they perceive positive economic, practical and recreational outcomes associated with online reselling.

Towards Multilife Marketing: How Goods Multiple Lives Practices Create Value for Consumers

ABSTRACT Goods multiple lives practices (GMLPs) encompass a wide range of diverse practices that extend product lifecycles. We propose that it is through a holistic consideration of the concept that it is possible to understand its breadth and scope as well as its potential consequences in terms of increased value for consumers. Through 15 in-depth interviews and secondary data analysis, this study explores the value-creating potential of GMLPs for consumers. The results suggest that these practices are based upon three key dimensions to create perceived value for consumers: polymorphous exchanges, protean intermediation, and multichannel structuration.

Consumer characteristics as drivers of online information searches

Purpose The purpose of this study is to investigate consumer characteristics (gender, subjective knowledge of product category, susceptibility to social influence, attitude to internet shopping and internet use) having a bearing on the proportion of online information searches conducted using personal and impersonal information sources, and to explore which of these factors impact the use of electronic word-of-mouth (eWOM). Design/methodology/approach A real-time longitudinal design is used to survey 274 consumers about their information searches when shopping for high involvement goods. Findings Susceptibility to normative social influence and internet use prove the main drivers of the inclination to resort to the internet to conduct searches using personal information sources. Subjective knowledge also positively impacts the proportion of time spent online conducting searches using personal information sources. Men and consumers with a positive attitude to internet shopping use a greater proportion of impersonal online information sources. Complementary analyses show that the use of eWOM is driven by almost all consumer characteristics (except gender) investigated. Originality/value By using a real-time longitudinal approach, this study directly addresses calls for more research into information searches by investigating multi-channel source use in actual purchase situations and minimizing bias relating to forgotten information, while facilitating the collection of more valid data on consumer information search behaviour. The paper also ranks as one of the first to revisit the drivers of the proportion of online information sources in personal and impersonal sources in the era of Web 2.0.