Manuela Sarmento

Impact of Tourism

In the ancient history, the Argonauts were symbolizing man’s unrestricted desire to seek for something unique, under difficult and unknown circumstances. The Argonauts sailed in their ship, named Argo, through the Bosporus to the Black Sea. On board were many well-known Greek heroes, amongst others, Heracles, Nestor, Orpheus and Theseus, while the captain in charge was Jason. Their discovery tour led to spectacular adventures, but at the end they managed to fetch the Golden Fleece. This episode of Greek mythology took place several years before the Trojan War, but illustrates clearly the drive of mankind to explore the unknown.

Evaluation of the Interrailers’ Satisfaction Regarding the Tourism Services and Activities in Italy, Greece and Croatia

Tourists are often confronted with a large quantity and variety of services and activities, aimed to satisfy their every quest and dream of knowing new places and people of different backgrounds. Tourism Organizations know too well that in order to satisfy tourists, it’s fundamental to gain their full satisfaction.

Decisive Criteria for Strategic Management in the Air Transport Sector

This paper analyses the strategy formation, with the focus on the criteria that may be considered decisive for passenger companies in the air transport sector. The methodology followed in this study starts with a review of the literature, followed by an empirical research based on two methods: an inquiry addressed to the employees of the airlines operating in Portugal and interviews conducted to top managers of different types of airlines operating in Portugal. The main conclusions are that 50 % of the survey respondents and 100 % of interviewees report that the economic environment is the factor with largest influence on strategy formulation. 87 % of the top managers consider that the success of a strategy also depends on the resistance of the employees to new strategies. Another major point for the success of the strategy implementation is the involvement of employees at all stages of the process. This research is very important to the air transport sector, since the results reached can improve its strategy, due to the relevance given to employees, their alignment with strategic positions and the communication process in the implementation of the strategy.