Margaret S. Herrman

Defining Mediator Knowledge and Skills

A two-year collaboration among researchers, practitioners, and advisers from the major national organizations of mediators produced a job analysis relevant to mediators involved in interpersonal disputes (i.e., divorce, community, formal parent-child mediation, etc.). One byproduct of the job analysis is an extensive list of the knowledge areas and skills important to effective job performance. This essay defines the knowledge and skill areas that emerged from the analysis.