Margaret Tiyce

Stigma and problem gambling: current knowledge and future research directions

Stigma has been identified as a major barrier to help-seeking, treatment and recovery from gambling problems. However, little research has attempted to examine in any depth the causes, characteristics and consequences of stigma in relation to people experiencing gambling problems. The effects of stigma on people experiencing gambling problems, although not directly examined, are apparent through low rates of problem disclosure and treatment-seeking. In this paper, we aim to inform research into stigma associated with problem gambling by highlighting gaps in existing research and by providing direction for future research. The contribution of this paper is that for the first time stigma and problem gambling are drawn together and reviewed using broad constructs and literature from a range of seminal and new sources to present a synthesis of new and important information on stigma. In regard to problem gambling, the dimensions of stigma, except for origin, have yet to be investigated, as well as the processes of stigma creation, the characteristics of public and felt stigma, and coping strategies used to manage stigma. The practical implications of this review are summarized in a framework provided to inform future research into stigma related to problem gambling.

All in the family: help-seeking by significant others of problem gamblers

Problem gambling can significantly affect the lives of concerned significant others (CSOs) of problem gamblers, especially family members, but little is known about their help-seeking activities and experiences. This paper explores help-seeking by CSOs of problem gamblers and their related motivators and barriers. A telephone interview was administered to 48 CSOs who called an Australian gambling helpline seeking assistance for themselves and/or a person with gambling problems. Key motivators for seeking help (through helplines, non-professional sources, and self-help measures) were concerns the gambling might become a major problem, negative emotions, problems maintaining normal daily activities, concerns for dependents’ welfare, and health concerns. Barriers included wanting to solve the problem on their own, and shame. Findings highlight the need to better equip CSOs to assist both the person with gambling problems towards treatment and recovery and to protect their own physical, emotional, social and financial wellbeing.

Employee Stress and Stressors in Gambling and Hospitality Workplaces

Employee stress has harmful effects for employees, organizations, families and society. However, employee stress, and the workplace stressors that create it, go largely unaddressed by organizations. Hospitality workplaces, including gaming venues, appear especially conducive environments for employee stress, although little research has focused on stressors in gaming venues. Through qualitative analysis of data from a previous study of gaming venue employees, the authors of this study investigated stressors in gambling workplaces. The analysis revealed that employment conditions, shift work, demanding work roles, emotional labor, patron interactions, uncertainty and lack of control, legal responsibilities, ethical concerns, and super-charged environments are key stressors for employees in gambling workplaces. In this regard, gaming venue employees may face additional stressors to hospitality employees more generally. Policy and practical implications for human resource managers are discussed.

Impacts of gambling problems on partners: partners’ interpretations

Partners can be especially vulnerable to the negative effects of gambling problems, but little research has sought to understand partners’ experiences from their own unique perspectives. This qualitative interpretive study explored the impacts of gambling problems on partners. In-depth interviews were conducted with 18 partners and ex-partners of people with gambling problems to understand their experiences of gambling problems from their perspectives. The findings showed that partners experienced a wide range of negative effects, especially on their financial security, their emotional, mental and physical health, and on their relationships. The financial impacts of gambling problems on partners were substantial and far-reaching. Some partners were forced to take up extra employment to cover household expenses and pay off gambling-related debts. Others lost their savings, homes, belongings and established ways of life. While these impacts were extensive, partners also experienced a range of emotional impacts that were equally devastating. Their gambling partner’s lies, dishonesty and concealment of problems and gambling behaviour created considerable distress, loss of trust and a sense of betrayal. These experiences undermined these partners’ sense of self-identity, and created additional conflicts within their relationships. Along with accumulating mental and physical health impacts, these challenges lead to separation and/or divorce for many participants. These findings point to the need for greater understanding of partners’ experiences and public health initiatives that protect partners and their families from the harmful effects of gambling problems.

A Process Evaluation of a Self-Exclusion Program: A Qualitative Investigation from the Perspective of Excluders and Non-Excluders

This paper draws on a process evaluation of Queensland’ self-exclusion program to examine how people use the program, motivations for self-excluding, barriers to use, experiences and perceptions of program elements, and potential improvements. Detailed, reflective, first-person accounts were gathered through interviews with 103 problem gamblers, including excluders and non-excluders. Identified strengths include the program’s widespread availability. Many self-excluders reported positive experiences with responsive, knowledgeable, respectful venue staff. Major weaknesses include low publicity, limited privacy and confidentiality, the need to exclude individually from venues, and deficiencies in venue monitoring for breaches, which hinder the program’s capacity to meet harm minimisation objectives. While the program reaches some problem gamblers, others are delayed or deterred from self-excluding by low awareness, shame and embarrassment, difficulties of excluding from multiple venues, and low confidence in venue staff to maintain confidentiality and provide effective monitoring. Potential improvements include wider publicity, off-site multi-venue exclusion, and technology-assisted monitoring.

Exploring the Hidden Nature of Gambling Problems among People Who Are Homeless

Abstract Although people with gambling problems are now recognised to be among those groups of people at increased risk of homelessness, little research has explored their experiences. This qualitative interpretive study explored the experiences of people who were homeless and had gambling problems, and the housing and gambling service providers assisting them. In-depth interviews were conducted with 17 service users and 18 service providers. A key finding was that gambling problems among those experiencing homelessness are often hidden; few people presented to housing services admitting to gambling problems. Shame, stigma, and identity issues were described as the main reasons service users did not disclose their gambling activities. The research highlighted that the relationship between service providers and service users was infused with power imbalances and shaped by social discourses and policies that demand self-responsibility and hinder information sharing between service providers and service users.

Stakeholders, industry knowledge and adaptive management in the Australian whale-watching industry

Whale watching has become an economically valuable tourism sector. The whale-watching industry is complex, involves multiple stakeholders and can involve multilevel governance. This paper uses the concept of adaptive management to underpin an investigation of industry knowledge and information exchange between two key stakeholder groups in whale watching in Australia – whale-watching operators and environmental resource managers. Twenty commercial operators and nine environmental resource managers were interviewed using both quantitative and open-ended questions. Findings showed key differences between stakeholders involved, and inconsistent perspectives across the industry. Resource managers found biological issues, species health and numbers and interpretation important; operators sought clear and consistent knowledge on compliance, legislation and rules. Only half of the operators had direct access to research and researchers. Managers found the industry to be relatively unprofessionally qualified, especially small and non-specialised operators. Whale-watching operators did not specify that any information (about new knowledge, regulations or policy) was obtained from environmental resource managers through information exchanges. There was inconsistent contact between stakeholders, limiting information exchange and the knowledge-building potential of the industry. Improved dialogue between these groups may not only address existing uncertainties, but also lead to more sustainable outcomes across the industry.

Untangling the Complex Needs of People Experiencing Gambling Problems and Homelessness

People with gambling problems are now recognised among those at increased risk of homelessness, and the link between housing and gambling problems has been identified as an area requiring further research. This paper discusses the findings of a qualitative study that explored the relationship between gambling problems and homelessness. Interviews and a focus group were conducted with 17 people experiencing gambling problems and homelessness, and 18 housing and gambling service providers. The study found that the multiple needs people with gambling and housing problems experience intensifies the complexity of issues they face. These multiple needs have an amplifying and accumulating outcome that compounds the negative effects of each other over time creating additional problems and barriers to resolution. While there can be significant challenges involved, this study suggests it is important to recognise, understand and untangle these complex issues and needs in order to implement effective strategies and assist beneficial change.