Mari-Klara Stein

Towards an understanding of identity and technology in the workplace

Despite the ubiquitous presence of information technology (IT) in the workplace and the continued computerization of all kinds of work practices, investigations into how IT artifacts play a role in professional identity construction remain rare. Existing studies tend to emphasize sense-making and discourses around IT. This study attempts to fill some of this gap by offering an empirical investigation of how IT artifacts play a role in professional identity enactment at a back office of a Big 4 accounting firm. Building on the socio-technical school of thought and the concept of self as storied, the paper offers a complementary perspective to existing views on the role of IT in identity formation. Our findings reveal that IT artifacts become part of professional identity performances by acting as landmarks in individuals’ self-narratives around which the self and others are positioned and a preferred professional identity is enacted. The findings also indicate that different types of preferred selves may be expressed in specific patterns of technology use. As such, our study contributes to a better understanding of professional identity construction, workplace behavior and ongoing use or non-use of IT at work.

Felt quality of sociomaterial relations: Introducing emotions into sociomaterial theorizing

Sociomateriality, in helping to overcome the longstanding dualism between the social and the technical, has become an increasingly popular theoretical perspective in Information Systems (IS) research. However, while recognizing the usefulness of sociomaterial theorizing, we contend that it also inadvertently perpetuates other kinds of dualisms-particularly that of objectivism-subjectivism and cognition-emotion. We argue that sociomaterialitys current inability to express what it feels like to be a human agent, and the inadvertent perpetuation of the cognitive-emotional dualism, is problematic in terms of the limited practical insights these perspectives generate. To address this limitation, we propose and illustrate two different approaches for including emotions in sociomaterial theorizing. By proposing two approaches for the inclusion of emotions into applications of sociomateriality in IS research (one founded on critical realism, and the other on agential realism), we provide researchers with the conceptual tools to generate richer practical and theoretical insights.

Twenty years of the European information systems academy at ECIS: emergent trends and research topics

While the information systems (IS) community is increasingly international, it is reasonable to expect that different regions might display different research approaches, interests and publication orientations. This paper contributes to the growing number of historical accounts in the IS field by further developing the profile of European IS research that was reported on in EJIS following the first 10 years of the European Conference on Information Systems (ECIS). On the basis of an analysis of all papers published in ECIS proceedings during the 10-year period 2003–2012, the paper highlights three key characteristics of the developing European IS research profile: (1) continuation of the traditional European IS research profile as developed in the first decade; (2) convergence with aspects of the North American tradition and (3) development of a distinct approach to design science. We place these observed characteristics within broader historical and contextual features such as the changing European academic landscape, with increasing pressures to ‘publish or perish’ in order to be internationally competitive. Our contribution lies in providing a contemporaneous account of the dominant contextual factors influencing the European IS academy in recent years as well as our interpretation of the developing research profile, thus informing future understanding of European IS research and the choices facing individual IS researchers.

Metaphors in managerial and employee sensemaking in an information systems project

This longitudinal study looks at the metaphors used in a public sector information systems development project from the perspective of cognitive metaphor theory (Lakoff & Johnson, ). We examine the use of metaphors by project team members, including representatives of the users, software developers and the managers guiding the project work. The findings indicate that project team members and managers use a rich set of metaphors to make sense of the project and the records management system they are working on. Notably, distinct sets of metaphors are used in different project phases and among the project personnel and management. As the differences in the metaphors also coincide with key events in the trajectory of the project, we contend that metaphors have significant power in sensemaking, influencing action and project outcomes. In particular, we find that in highly ambiguous, knowledge‐intensive situations, metaphor use with unclear intentions and purpose hinders learning and creates more chaos than order. From a practical perspective, our study highlights the relevance of metaphor use for project management. We suggest that intentional selection of metaphors by management could be beneficial for many complex information systems projects.

Challenges in Transitioning to an Agile Way of Working

This longitudinal study examined how an information systems development team transitioned to an agile way of working. We describe the main events of a large, inter-organizational project, where agile methods and practices were applied for the first time. The organizations involved had a long tradition in heavy, waterfall style projects, and many of those past projects had severe challenges. We examine how the agile way of working was understood by particular groups (project team, management and suppliers), as well as how these understandings changed over time. The lack of experience with agile development, no common view on ‘agility’ and its key principles and practices were obvious challenges for the transition. Our study suggests that complex agile projects need to have very clear goals and management has to be able to communicate these, while preserving the autonomy of teams and individual team members.

Silences and Voices of Fear, Anger and Rationality: Emotionologies in an Information Systems Project

Abstract Purpose This study examines emotionologies (Stearns & Stearns, 1985), that is, attitudes that members of an inter-organizational information systems (IOIS) project hold toward emotions and their appropriate expression and regulation in this project. In order to understand attitudes toward emotions and emotion regulation, we suggest the adoption of the concept of emotion structure, consisting of emotion rules and resources (Callahan, 2004). Methodology/approach To investigate the kinds of emotionologies present in this IOIS development project, we have chosen a qualitative case study approach. Our data consists of 41 qualitative interviews, collected in two phases. Findings We trace how emotion rules and corresponding emotion regulation strategies change among the sub-groups working in the project throughout their first year of collaborating. We show that organizational actors are skilled emotion managers, whose behavior is guided not only by many collective emotion rules (professional, organizational, social) but also by personal emotion rules. Our findings also suggest the need to critically reflect on certain emotion rules, such as those pertaining to the expression of fear and anger, and their potential positive and negative implications on project work. Research implications We argue that group emotionologies with their professional, organizational, and social emotion rules interact with personal emotion rules, resulting in interesting emotion regulation strategies that often try to minimize emotional dissonance, sometimes at the expense of risking open conflict among project members. With this in mind, one theoretical and practical suggestion is to further explore the potential constructive implications of experiencing and expressing fear in projects.