Marie Griffiths

Being an ‘it’ in IT: gendered identities in IT work

This paper reflects on aspects of gender and IT work. The core hypothesis is that, if technical skill and masculinity are fundamentally related, then women working in IT jobs who are, in effect, challenging masculine skills by gaining them themselves, must develop a number of strategies to cope with the challenge that they feel is being made to their own gender identities and those of the men with whom they work. One strategy is for women to distance themselves from IT work; a second strategy is for women to distance themselves from their identities as women. Our results are drawn from a set of semi-structured interviews. We adopt the approach of critical research that seeks to expose asymmetric power relations in the organization and to let silenced voices be heard. This is related to the literature on silence in organizations. Within the critical approach, we chose a feminist methodology that looks towards identifying practices that are problematic for women and that acknowledges our biases and interests as researchers. Additionally, we draw upon the theoretical constructs of the gender and technology literature to theorize the relationship between gender and technical skill and how this impacts conceptions of gender identity.

Social networking and digital gaming media convergence: Classification and its consequences for appropriation

Within the field of Information Systems, a good proportion of research is concerned with the work organisation and this has, to some extent, restricted the kind of application areas given consideration. Yet, it is clear that information and communication technology deployments beyond the work organisation are acquiring increased importance in our lives. With this in mind, we offer a field study of the appropriation of an online play space known as Habbo Hotel. Habbo Hotel, as a site of media convergence, incorporates social networking and digital gaming functionality. Our research highlights the ethical problems such a dual classification of technology may bring. We focus upon a particular set of activities undertaken within and facilitated by the space—scamming. Scammers dupe members with respect to their ‘Furni’, virtual objects that have online and offline economic value. Through our analysis we show that sometimes, online activities are bracketed off from those defined as offline and that this can be related to how the technology is classified by members—as a social networking site and/or a digital game. In turn, this may affect members’ beliefs about rights and wrongs. We conclude that given increasing media convergence, the way forward is to continue the project of educating people regarding the difficulties of determining rights and wrongs, and how rights and wrongs may be acted out with respect to new technologies of play online and offline.

‘Connect and create’: Young people, YouTube and Graffiti communities

Dominant discourses around young people and social networking in the mass media are littered with negative connotations and moral panics. While some scholars challenge this negativity, their focus has predominantly been upon the formation of friendships, the construction of identity and the presentation of the self online. We argue that as well as engaging in such areas, young people are also appropriating social networking sites, such as YouTube, as spaces in which they can engage in what Jean Burgess terms, ‘Vernacular Creativity’ – a way of describing and surfacing creative practices that emerge from non-elite, specific everyday contexts. Using case study material we consider the processes of Vernacular Creativity as engaged with by young people in relation to doing graffiti with YouTube. Through this, and given that graffiti is a cultural practise traditionally associated with physical space, we also consider points of continuity and discontinuity in relation to Vernacular Creativity mediated with YouTube and the significance of such things in enabling young people to connect and create with like-minded others.

'Disappearing Women': A Study of Women Who Left the UK ICT Sector

Women continue to leave the UK ICT sector in disproportionate numbers, yet little research has documented the processes of this phenomenon. The ‘Disappearing Women’ project, draws on ten in-depth qualitative autobiographical interviews with women who have left (disappeared) the ICT workplace, vowing never to return. The majority of existing studies, in this area, concentrate on women who remain in the ICT workplace, this study, found the ‘disappearing’ who had been overlooked and effectively silenced and allowed their voices to be heard. It is these women who once found, were able to facilitate a more in-depth understanding of why women were leaving the ICT sector, and indifferent working conditions encountered that became determining factors in leaving the ICT sector.

The social supply chain and the future high street

Purpose – The purpose of this paper is to examine how independent social and commercial activities have developed in response to the perceived decline in the UK High Street and in response to the challenges of increasing digital retailing opportunities. This examination is undertaken through the lens of the social supply chain as a means to understanding, suggesting and expanding on current research regarding retailing and the UK High Street. The authors reveal some of the challenges being posed by the changing patterns of growth and consumption in cities and couple these with shifting supply chain trends. Design/methodology/approach – A case study approach is used to explore the rapid advances and influence of digital technologies on businesses operating on the primary business street of suburban centre, towns or cities (described in the UK collectively as the “high street”). The research is conducted through the analytical lens of the social supply chain. Findings – Theoretically extending the “social” ...

A conceptual model for IT governance in public sectors

The purpose of this paper is to explore the importance of Information Technology (IT) Governance models for public organizations and presenting an IT Governance model that can be adopted by both practitioners and researchers. A review of the literature in IT Governance has been initiated to shape the intended theoretical background of this study. The systematic literature review formalizes a richer context for the IT Governance concept. An empirical survey, using a questionnaire based on COBIT 4.1 maturity model used to investigate IT Governance practice in multiple case studies from Kingdom of Bahrain. This method enabled the researcher to gain insights to evaluate IT Governance practices. The results of this research will enable public sector organizations to adopt an IT Governance model in a simple and dynamic manner. The model provides a basic structure of a concept; for instance, this allows organizations to gain a better perspective on IT Governance processes and provides a clear focus for decision-making attention. IT Governance model also forms as a basis for further research in IT Governance adoption models and bridges the gap between conceptual frameworks, real life and functioning governance.

The Gender Pay Gap in the ICT Labour Market: Comparative Experiences from the UK and New Zealand

This paper addresses the issues surrounding gender pay gaps focusing on the Information Communication Technology (ICT) sector of the labour market. Reporting on research conducted in the UK and New Zealand (NZ) we adopted a mixed method approach using comparable qualitative and quantitative research techniques to investigate pay issues amongst women working in ICT in the UK and NZ. Our findings reveal commonalities of experience and some interesting differences. Unlike with the UK sample, for example, in NZ women working in ICT do not believe that their pay reflects their workload, skills and their position within their own organisation. Our study found that non‐transparent pay and reward systems and salary secrets exacerbate inequality and discrimination in the UK and NZ. The paper concludes by offering some policy directions to encourage a narrowing of the gender pay gap and reflects on the benefits of doing cross‐national research.

An investigation into resistance practices at an SME consultancy

Purpose Prior research emphasizes that organizational founders have a good deal of influence in organizational development and, where ICTs are involved, a generic strategy is usually deployed by managers in order to deal with any resistance that might occur. Cognisant of this, we investigated the role played by a Managing Director of an SME consultancy in an ICT project associated with organizational development. Design/methodology/approach This study is based on an ethnography of a ICT related change management initiative which, theoretically, takes into account though from the social shaping of technology – speifically the idea that technologies in their broadest sense are subject to ongoing work beyond the design stage. Findings We argue that Markus’ Interaction Theory of resistance still has relevance today and we extend it by emphasizing the problem of homogenizing users and downplaying their ability to appropriate resistance strategies in situ. Research limitations/implications Our study is based upon one group of individual’s experiences. Further case studies of resistance success are required which further highlight how such this is achieved and why. Practical implications Those engaged with organisational development projects need to be better educated as to the reasons for resistance, particularly positive ones, and the methods by which this might take place. Originality/value This study conceptualises strategies for ‘overcoming’ resistance as managerial technologies. Conceptualising them in this way, shows the deployement of such technologies to be a complicated and active process where the audience for such things are involved in how they are received and appropriated to suite differing agendas.

The real SAP® Business One cost: a case study of ERP adoption in an SME

This paper reports on a UK based service management Small and Medium-sized Enterprise (SME) that invested into SAP® Business One. The action research case study highlights the real cost and difficulties faced in moving to the one single SAP system and the process that was followed in order to identify third-party vendors that can integrate or customise SAP® Business One. This paper highlights the additional costs required to ensure a ‘fit-for-purpose’ solution to close the gap between strategic needs and the existing SAP Business One solution. The gap itself is illustrated by highlighting 10 key functionalities expected by the given service management SME. The actual implementation cost of the Enterprise Resource Planning (ERP) was found to be approximately double the initial SAP costs. The real costs involve time for, among other things, process reengineering, strategic decision making, software add-ons, staff-training, project-management and software maintenance.

Creatively prototyping the future high street

Abstract This paper gives a voice to a range of community and individual stakeholders who would not generally be heard in the conventional town planning process. We present a methodological technique, described as creative prototyping, that has at its heart, the capability to enable full stakeholder inclusivity into the future imagining of the smart city. Actively involving these individuals and community representatives in the research process enables deeper understanding of how technology and people can interact productively to create smart cities that are socially inclusive while still being commercially relevant. The research data for this paper are drawn from the findings of a workshop conducted by the authors that utilised Science Fiction Prototyping and Lego Serious Play. This research activity was driven by questions focusing upon the current complex interplay and tensions of technology and the UK’s physical high street. We first explore these issues theoretically in previous literature and then drawn upon this review to analyse the outcomes of the workshop. Three themes emerge from this analysis that have operational and strategic relevance to the development of future high streets; the importance of ever present but invisible technology, the forefronting of people in the smart city and the need for wide-ranging stakeholder input and participation into planning. The findings also illustrate that not all future imaginings of the retail high street are immediately practical or realistically applicable. However, in examining the many issues facing the current high street and in negotiating the multiplicity of voices with their competing demands and expectations, we offer the conclusion that the future smart city must become a place of truly shared sociality – rather than just mere proximity, customised convenience or a concentration point for multiple forms of entertainment.