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Mark J. Williams

University of Akron

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Publication

Featured researches published by Mark J. Williams.

Archive | 1995

Method for returning inbound calls

Mark J. Williams; Gregory A. Nightingale; Todd A. Randolph

Archive | 2003

Automatic call director first in first out accessory

Mark J. Williams; Gregory A. Nightingale

Archive | 2005

Expected wait time augmentation system and method

Mark J. Williams; Eric I. Camulli; James Pavlic; Ryszard Antonczyk

Archive | 2010

Mobile communication device for establishing automated call back

Mark J. Williams; Eric I. Camulli; Larry Miner

Archive | 2007

Accessory queue management system and method for interacting with a queuing system

Mark J. Williams

Archive | 2010

System and method for managing, directing, and queuing communication events

Mark J. Williams; Eric I. Camulli

Archive | 2005

Resource based queue management system and method

Mark J. Williams; James Pavlic

Archive | 2006

Automated system and method for distinguishing audio signals received in response to placing and outbound call

Mark J. Williams; Jeremy Starcher

Archive | 2012

Communication device for establishing automated call back using queues

Mark J. Williams; Eric I. Camulli; Larry Miner; Rob Brazier

Archive | 2013

System and method for client interaction application integration

Mark J. Williams; Jeremy Starcher; Robert F. Brazier

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Eric I. Camulli

University of Akron

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Larry Miner

University of Akron

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Jeremy Starcher

University of Akron

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James Pavlic

University of Akron

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Rob Brazier

University of Akron

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Robert F. Brazier

University of Akron

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Ryszard Antonczyk

University of Akron

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