Mark Lycett

‘Datafication’: making sense of (big) data in a complex world

This is a pre-print of an article published in European Journal of Information Systems. The definitive publisher-authenticated version is available at the link below. Copyright @ 2013 Operational Research Society Ltd.

Communication issues in requirements elicitation: a content analysis of stakeholder experiences

Abstract The gathering of stakeholder requirements comprises an early, but continuous and highly critical stage in system development. This phase in development is subject to a large degree of error, influenced by key factors rooted in communication problems. This pilot study builds upon an existing theory-based categorisation of these problems through presentation of a four-dimensional framework on communication. Its structure is validated through a content analysis of interview data, from which themes emerge, that can be assigned to the dimensional categories, highlighting any problematic areas. The paper concludes with a discussion on the utilisation of the framework for requirements elicitation exercises.

A framework for deriving semantic web services

Web service-based development represents an emerging approach for the development of distributed information systems. Web services have been mainly applied by software practitioners as a means to modularize system functionality that can be offered across a network (e.g., intranet and/or the Internet). Although web services have been predominantly developed as a technical solution for integrating software systems, there is a more business-oriented aspect that developers and enterprises need to deal with in order to benefit from the full potential of web services in an electronic market. This ‘ignored’ aspect is the representation of the semantics underlying the services themselves as well as the ‘things’ that the services manage. Currently languages like the Web Services Description Language (WSDL) provide the syntactic means to describe web services, but lack in providing a semantic underpinning. In order to harvest all the benefits of web services technology, a framework has been developed for deriving business semantics from syntactic descriptions of web services. The benefits of such a framework are two-fold. Firstly, the framework provides a way to gradually construct domain ontologies from previously defined technical services. Secondly, the framework enables the migration of syntactically defined web services toward semantic web services. The study follows a design research approach which (1) identifies the problem area and its relevance from an industrial case study and previous research, (2) develops the framework as a design artifact and (3) evaluates the application of the framework through a relevant scenario.

Examining perceptions of agility in software development practice

Introduction Organizations undertaking software development are often reminded that successful practice depends on a number of non-technical issues that are managerial, cultural and organizational in nature. These issues cover aspects from appropriate corporate structure, through software process development and standardization to effective collaborative practice. Since the articulation of the software crisis in the late-1960s, significant effort has been put into addressing problems related to the cost, time and quality of software development via the application of systematic processes and management practices for software engineering. Early efforts resulted in prescriptive structured methods, which have evolved and expanded over time to embrace consortia/ company-led initiatives such as the Unified Modeling Language and the Unified Process alongside formal process improvement frameworks such as the International Standards Organizations 9000 series, the Capability Maturity Model and SPICE. More recently, the philosophy behind traditional plan-based initiatives has been questioned by the agile movement, which seeks to emphasize the human and craft aspects of software development over and above the engineering aspects. Agile practice is strongly collaborative in its outlook, favoring individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan (see Sidebar 1). Early experience reports on the use of agile practice suggest some success in dealing with the problems of the software crisis, and suggest that plan-based and agile practice are not mutually exclusive. Indeed, flexibility may arise from this unlikely marriage in an aim to strike a balance between the rigor of traditional plan-based approaches and the need for adaptation of those to suit particular development situations. With this in mind, this article surveys the current practice in software engineering alongside perceptions of senior development managers in relation to agile practice in order to understand the principles of agility that may be practiced implicitly and their effects on plan-based approach.

Cultivating Knowledge Sharing through the Relationship Management Maturity Model

Purpose – The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial services organisation.Design/methodology/approach – The objectives were achieved by undertaking ethnographic research with the relationship managers (RMs) as they carried out their activities, and developing the RMMM by visualizing the development of a community of practice (CoP) between business and IT.Findings – The RMMM demonstrates a learning mechanism to bridge the business/IT gap through an interpretive approach to knowledge sharing by defining knowledge sharing processes between business and IT and defining the tasks of the relationship managers as facilitators of knowledge sharing.Research limitations/implications – More research is necessary to determine wheth...

Hidden assumptions and their influence on clinicians' acceptance of new IT systems in the NHS

The UK National Health Service (NHS) is embarking on the largest investment programme in Information Technology (IT). The National Programme for IT (NPfIT) in the NHS is the biggest civil IT project in the world and seeks to revolutionise the way care is delivered, drive up quality and make more effective use of resources of the NHS. Despite these high expectations, the NHS has historically experienced some high profile IT failures and the sponsors of the programme admitted that there remain a number of critical barriers to the implementation of the programme. Clinicians’ reluctance to accept new IT systems at a local level is seen to be a major factor in this respect. Focusing on such barriers, this paper reports research that explored and explained why such reluctance occurs in the NHS. The main contribution of this research derives from the distinctive approach based on Kelly’s Personal Construct Theory (PCT) to understand the ‘reluctance’. The argument presented in the paper indicates that such reluctance should be viewed not as deliberate resistance imposed by clinicians, but as their inability of changing their established group personal constructs related to ISDD activities. Therefore, this paper argues that the means that could occur to reduce the ‘reluctance’ are creative rather than corrective or normative. The research took place in a NHS Trust and the paper pays considerable attention to technological, behavioural and clinical perspectives that emerged from the study. The research was conducted as a case study in a NHS trust and data was collected from two local NHS IT project. The main research participants in this study were: (a) IT professionals including IT project managers and senior IT managers; and (b) senior clinicians.

Enterprise application reuse: Semantic discovery of business grid services

Web services have emerged as a prominent paradigm for the development of distributed software systems as they provide the potential for software to be modularized in a way that functionality can be described, discovered and deployed in a platform independent manner over a network (e.g., intranets, extranets and the Internet). This paper examines an extension of this paradigm to encompass ‘Grid Services’, which enables software capabilities to be recast with an operational focus and support a heterogeneous mix of business software and data, termed a Business Grid—“the grid of semantic services”. The current industrial representation of services is predominantly syntactic however, lacking the fundamental semantic underpinnings required to fulfill the goals of any semantically-oriented Grid. Consequently, the use of semantic technology in support of business software heterogeneity is investigated as a likely tool to support a diverse and distributed software inventory and user. Service discovery architecture is therefore developed that is (a) distributed in form, (2) supports distributed service knowledge and (3) automatically extends service knowledge (as greater descriptive precision is inferred from the operating application system). This discovery engine is used to execute several real-word scenarios in order to develop and test a framework for engineering such grid service knowledge. The examples presented comprise software components taken from a group of Investment Banking systems. Resulting from the research is a framework for engineering service knowledge from operational enterprise systems for the purposes of service selection and subsequent reuse.

Toward the Automation of Business Process Ontology Generation

Semantic Business Process Management (SBPM) utilises semantic technologies (e.g., ontology) to model and query process representations. There are times in which such models must be reconstructed from existing textual documentation. In this scenario the automated generation of ontological models would be preferable, however current methods and technology are still not capable of automatically generating accurate semantic process models from textual descriptions. This research attempts to automate the process as much as possible by proposing a method that drives the transformation through the joint use of a foundational ontology and lexico-semantic analysis. The method is presented, demonstrated and evaluated. The original dataset represents 150 business activities related to the procurement processes of a case study company. As the evaluation shows, the proposed method can accurately map the linguistic patterns of the process descriptions to semantic patterns of the foundational ontology to a high level of accuracy, however further research is required in order to reduce the level of human intervention, expand the method so as to recognise further patterns of the foundational ontology and develop a tool to assist the business process modeller in the semi-automated generation of process models.

Improving model quality through foundational ontologies: Two contrasting approaches to the representation of roles

Several foundational ontologies have been developed recently. We examine two of these from the point of view of their quality in representing temporal changes, focusing on the example of roles. We discuss how these are modelled in two foundational ontologies: the Unified Foundational Ontology and the BORO foundational ontology. These exhibit two different approaches, endurantist and perdurantist respectively. We illustrate the differences using a running example in the university student domain, wherein one individual is not only a registered student but also, for part of this period, was elected the President of the Student Union. The metaphysical choices made by UFO and BORO lead to different representations of roles. Two key differences which affect the way roles are modelled are exemplified in this paper: (1) different criteria of identity and (2) differences in the way individual objects extend over time and possible worlds. These differences impact upon the quality of the models produced in terms of their respective explanatory power. The UFO model concentrates on the notion of validity in “all possible worlds” and is unable to accurately represent the way particulars are extended in time. The perdurantist approach is best able to describe temporal changes wherein roles are spatio-temporal extents of individuals.

Big data and humanitarian supply networks: Can Big Data give voice to the voiceless?

Billions of US dollars are spent each year in emergency aid to save lives and alleviate the suffering of those affected by disaster. This aid flows through a humanitarian system that consists of governments, different United Nations agencies, the Red Cross movement and myriad non-governmental organizations (NGOs). As scarcer resources, financial crisis and economic inter-dependencies continue to constrain humanitarian relief there is an increasing focus from donors and governments to assess the impact of humanitarian supply networks. Using commercial (`for-profit) supply networks as a benchmark; this paper exposes the counter-intuitive competition dynamic of humanitarian supply networks, which results in an open-loop system unable to calibrate supply with actual need and impact. In that light, the phenomenon of Big Data in the humanitarian field is discussed and an agenda for the `datafication of the supply network set out as a means of closing the loop between supply, need and impact.