Matthew J. Quade

When the customer is unethical: the explanatory role of employee emotional exhaustion onto work-family conflict, relationship conflict with coworkers, and job neglect.

We integrate deontological ethics (Folger, 1998, 2001; Kant, 1785/1948, 1797/1991) with conservation of resources theory (Hobfoll, 1989) to propose that an employees repeated exposure to violations of moral principle can diminish the availability of resources to appropriately attend to other personal and work domains. In particular, we identify customer unethical behavior as a morally charged work demand that leads to a depletion of resources as captured by employee emotional exhaustion. In turn, emotionally exhausted employees experience higher levels of work-family conflict, relationship conflict with coworkers, and job neglect. Employee emotional exhaustion serves as the mediator between customer unethical behavior and such outcomes. To provide further evidence of a deontological effect, we demonstrate the unique effect of customer unethical behavior onto emotional exhaustion beyond perceptions of personal mistreatment and trait negative affectivity. In Study 1, we found support for our theoretical model using multisource field data from customer-service professionals across a variety of industries. In Study 2, we also found support for our theoretical model using multisource, longitudinal field data from service employees in a large government organization. Theoretical and practical implications are discussed. (PsycINFO Database Record (c) 2014 APA, all rights reserved).

Employee Machiavellianism to Unethical Behavior The Role of Abusive Supervision as a Trait Activator

Drawing on trait activation theory, we examine a person-situation interactionist model to predict unethical behavior in organizations. In particular, we examine abusive supervision as a condition under which employee Machiavellianism (Mach) is activated and thus more strongly predicts unethical behavior. We offer a more fine-grained analysis of the Mach–trait activation process by specifically examining the interactive effect of each Mach dimension (viz., Distrust in Others, Desire for Control, Desire for Status, and Amoral Manipulation) and abusive supervision onto unethical behavior. We collected multisource field data to test our hypotheses across two studies. We then tested our theoretical model utilizing an experimental design. The results of our field studies indicate that the interaction of amoral manipulation and abusive supervision is the most predictive of unethical behavior, whereas our experimental findings indicate that the interaction of desire for control and abusive supervision is the primary predictor of unethical behavior. Implications for the Machiavellianism literature and trait activation theory are discussed.

Why do leaders practice amoral management? A conceptual investigation of the impediments to ethical leadership

We present a theoretical model of amoral management in an effort to understand impediments to ethical leadership. We posit that a number of anticipated negative consequences of engaging in ethical leadership are positively related to amoral management and these relationships are strengthened by contextual factors. Furthermore, we argue that under certain conditions, amoral managers may experience enough moral motivation to engage in initial ethical leadership practices. However, if the leader’s newly acquired ethical leadership practices are met with resistance, such that the leader experiences substantial role stressors and reductions in short-term performance and becomes a victim of supervisor-directed deviance and/or workplace ostracism, then the leader will abandon ethical leadership practices and return to the status quo of being an amoral manager.

Employee unethical behavior to shame as an indicator of self-image threat and exemplification as a form of self-image protection: The exacerbating role of supervisor bottom-line mentality.

Employee unethical behavior continues to be an area of interest as real-world business scandals persist. We investigate what happens after people engage in unethical behavior. Drawing from emotion theories (e.g., Tangney & Dearing, 2002) and the self-presentation literature (e.g., Leary & Miller, 2000), we first argue that people are socialized to experience shame after moral violations (Hypothesis 1). People then manage their shame and try to protect their self-images by engaging in exemplification behaviors (i.e., self-sacrificial behaviors that give the attribution of being a dedicated person; Hypothesis 2). We also examine the moderating role of supervisor bottom-line mentality (BLM; i.e., a supervisor’s singular focus on pursuing bottom-line outcomes) in relation to our theoretical model. We argue that high supervisor BLM intensifies the employee unethical behavior to shame relationship (Hypothesis 3) and results in heightened exemplification as a way to protect one’s self-image by portraying the self as a dedicated person who is worthy of association (Hypothesis 4). We test our theoretical model across 2 experimental studies and 2 field studies. Although our results provide general support for Hypotheses 1, 2, and 3, our results produced mixed findings for Hypothesis 4. Theoretical and practical implications are discussed.