Matthew Richard Smith

System for suppressed ringing access of subscriber lines to identify usage anomalies of customer premise equipment connected thereto

Automatic call distribution center with queue position restoration for call-back customers

Enhanced end user automatic call distributor control

End user automatic call distributor network control

Enhanced agent automatic call distribution Control

Communication of user data to an automatic call distributor agent

Method and apparatus for fail over protection in a voice over internet communication system

Utilization of communication channels between a central office switch and a law enforcement agency

Enhanced subscriber line call monitoring

System and method for transmitting data from customer premise equipment sans modulation and demodulation