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Featured researches published by Matthias Seifert.


Journal of Service Research | 2011

Doing Good and Doing Better Despite Negative Information? The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information

Andreas B. Eisingerich; Gaia Rubera; Matthias Seifert; Gunjan Bhardwaj

Despite increased research on the various effects of Corporate Social Responsibility (CSR), the question of whether CSR is worthwhile for firms still remains to be addressed. Prior work suggests that CSR offers firms insurance-like protection against negative publicity due to greater levels of goodwill with various stakeholders. Yet, we still miss an answer to the following question: How effective, if at all, is CSR in insulating firms from scrutiny compared to other important marketing measures, such as customer orientation and service quality orientation? This study develops and empirically tests a theoretical framework that demonstrates the relative impact of CSR on consumer resistance to negative information when confronted with negative information about a firm. The results demonstrate that CSR shields firms from negative information about CSR practices but not information related to firms’ core service offerings. Managerially, the findings demonstrate that CSR may offer less of blanket insurance than assumed in previous research. Furthermore, results indicate that firms with a consumer base of experts should favor a focus on service quality orientation over CSR; conversely, when consumers are novices firms should focus on CSR for greater consumer resistance to negative information.


Management Decision | 2006

Facilitating talent selection decisions in the music industry

Matthias Seifert

Purpose – This article seeks to provide a theoretical framework for facilitating talent management decisions in the music industry.Design/methodology/approach – Strategic decision‐making theory and the resource‐based view of strategy are used to identify the talent‐selection process as a core capability in the entertainment industry. Their original combination leads to the introduction of a framework aimed at facilitating the selection and development of core competencies and capabilities in music companies, and thus at increasing their likelihood of creating and sustaining a competitive advantage based on their artist selection processes.Findings – The integration of both theories in the music sector leads to the need for the organisations ability to “improvise” and develop “skilled decision makers”. The industry is identified as an atypical high velocity environment, in which incremental approaches may not be sufficient to adopt by managers, because artist investments usually represent long‐term commit...


Journal of Service Research | 2009

Managing Service Innovation and Interorganizational Relationships for Firm Performance: To Commit or Diversify?

Andreas B. Eisingerich; Gaia Rubera; Matthias Seifert


Journal of Operations Management | 2015

Effective judgmental forecasting in the context of fashion products

Matthias Seifert; Enno Siemsen; Andreas B. Eisingerich


MIT Sloan Management Review | 2016

How workplace fairness affects employee commitment

Matthias Seifert; Joel Brockner; Enrique Carlos Bianchi; Henry Moon


Organizational Behavior and Human Decision Processes | 2013

On the relative importance of linear model and human judge(s) in combined forecasting

Matthias Seifert


Harvard Business Review | 2013

3 Humans + 1 Computer = Best Prediction

Matthias Seifert


MIT Sloan Management Review | 2009

The benefits of commitment

Andreas B. Eisingerich; Matthias Seifert


Academy of Management Proceedings | 2009

DECISION MAKING, EXPERTISE AND TASK AMBIGUITY: PREDICTING SUCCESS IN THE MUSIC INDUSTRY.

Matthias Seifert


Academy of Management Proceedings | 2015

How Near Miss Events Affect Risk Taking: The Role of Congruence, Salience and Regulatory Focus

Florian Mathis Federspiel; Matthias Seifert; Jill Waymire Paine

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Enno Siemsen

University of Wisconsin-Madison

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