Matthias Weidlich

Probabilistic optimization of semantic process model matching

Business process models are increasingly used by companies, often yielding repositories of several thousand models. These models are of great value for business analysis such as service identification or process standardization. A problem is though that many of these analyses require the pairwise comparison of process models, which is hardly feasible to do manually given an extensive number of models. While the computation of similarity between a pair of process models has been intensively studied in recent years, there is a notable gap on automatically matching activities of two process models. In this paper, we develop an approach based on semantic techniques and probabilistic optimization. We evaluate our approach using a sample of admission processes from different universities.

Tying process model quality to the modeling process: the impact of structuring, movement, and speed

In an investigation into the process of process modeling, we examined how modeling behavior relates to the quality of the process model that emerges from that. Specifically, we considered whether (i) a modelers structured modeling style, (ii) the frequency of moving existing objects over the modeling canvas, and (iii) the overall modeling speed is in any way connected to the ease with which the resulting process model can be understood. In this paper, we describe the exploratory study to build these three conjectures, clarify the experimental set-up and infrastructure that was used to collect data, and explain the used metrics for the various concepts to test the conjectures empirically. We discuss various implications for research and practice from the conjectures, all of which were confirmed by the experiment.

Queue Mining – Predicting Delays in Service Processes

Information systems have been widely adopted to support service processes in various domains, e.g., in the telecommunication, finance, and health sectors. Recently, work on process mining showed how management of these processes, and engineering of supporting systems, can be guided by models extracted from the event logs that are recorded during process operation. In this work, we establish a queueing perspective in operational process mining. We propose to consider queues as first-class citizens and use queueing theory as a basis for queue mining techniques. To demonstrate the value of queue mining, we revisit the specific operational problem of online delay prediction: using event data, we show that queue mining yields accurate online predictions of case delay.

Minimizing Efforts in Validating Crowd Answers

In recent years, crowdsourcing has become essential in a wide range of Web applications. One of the biggest challenges of crowdsourcing is the quality of crowd answers as workers have wide-ranging levels of expertise and the worker community may contain faulty workers. Although various techniques for quality control have been proposed, a post-processing phase in which crowd answers are validated is still required. Validation is typically conducted by experts, whose availability is limited and who incur high costs. Therefore, we develop a probabilistic model that helps to identify the most beneficial validation questions in terms of both, improvement of result correctness and detection of faulty workers. Our approach allows us to guide the experts work by collecting input on the most problematic cases, thereby achieving a set of high quality answers even if the expert does not validate the complete answer set. Our comprehensive evaluation using both real-world and synthetic datasets demonstrates that our techniques save up to 50% of expert efforts compared to baseline methods when striving for perfect result correctness. In absolute terms, for most cases, we achieve close to perfect correctness after expert input has been sought for only 20\% of the questions.

Styles in business process modeling: an exploration and a model

Business process models are an important means to design, analyze, implement, and control business processes. As with every type of conceptual model, a business process model has to meet certain syntactic, semantic, and pragmatic quality requirements to be of value. For many years, such quality aspects were investigated by centering on the properties of the model artifact itself. Only recently, the process of model creation is considered as a factor that influences the resulting model’s quality. Our work contributes to this stream of research and presents an explorative analysis of the process of process modeling (PPM). We report on two large-scale modeling sessions involving 115 students. In these sessions, the act of model creation, i.e., the PPM, was automatically recorded. We conducted a cluster analysis on this data and identified three distinct styles of modeling. Further, we investigated how both task- and modeler-specific factors influence particular aspects of those modeling styles. Based thereupon, we propose a model that captures our insights. It lays the foundations for future research that may unveil how high-quality process models can be established through better modeling support and modeling instruction.

Action patterns in business process model repositories

Business process models are extensively used in companies to document and improve business operations. In essence, there are two major challenges. The increasing number of staff with little modeling expertise involved in model design requires new concepts for quality assurance. Moreover, the huge number of process models typically maintained in a model repository impedes extraction of general process knowledge, which can be used for assistance. This article investigates action patterns as a means to address these challenges. Action patterns capture chunks of actions often appearing together in business processes. We formalize the action pattern concept, including several types of behavioral connection, different abstraction levels, and varying action sensitivity to business objects. Our concepts are evaluated based on a prototypical implementation, which we use to extract various types of action patterns from two industrial process model collections. The results demonstrate that action patterns occurring in different application domains can be discovered.

Queue mining for delay prediction in multi-class service processes

Information systems have been widely adopted to support service processes in various domains, e.g., in the telecommunication, finance, and health sectors. Information recorded by systems during the operation of these processes provides an angle for operational process analysis, commonly referred to as process mining. In this work, we establish a queueing perspective in process mining to address the online delay prediction problem, which refers to the time that the execution of an activity for a running instance of a service process is delayed due to queueing effects. We present predictors that treat queues as first-class citizens and either enhance existing regression-based techniques for process mining or are directly grounded in queueing theory. In particular, our predictors target multi-class service processes, in which requests are classified by a type that influences their processing. Further, we introduce queue mining techniques that derive the predictors from event logs recorded by an information system during process execution. Our evaluation based on large real-world datasets, from the telecommunications and financial sectors, shows that our techniques yield accurate online predictions of case delay and drastically improve over predictors neglecting the queueing perspective.

Propagating changes between aligned process models

There is a wide variety of drivers for business process modelling initiatives, reaching from organisational redesign to the development of information systems. Consequently, a common business process is often captured in multiple models that overlap in content due to serving different purposes. Business process management aims at flexible adaptation to changing business needs. Hence, changes of business processes occur frequently and have to be incorporated in the respective process models. Once a process model is changed, related process models have to be updated accordingly, despite the fact that those process models may only be loosely coupled. In this article, we introduce an approach that supports change propagation between related process models. Given a change in one process model, we leverage the behavioural abstraction of behavioural profiles for corresponding activities in order to determine a change region in another model. Our approach is able to cope with changes in pairs of models that are not related by hierarchical refinement and show behavioural inconsistencies. We evaluate the applicability of our approach with two real-world process model collections. To this end, we either deduce change operations from different model revisions or rely on synthetic change operations.

Modeling styles in business process modeling

Research on quality issues of business process models has recently begun to explore the process of creating process models. As a consequence, the question arises whether different ways of creating process models exist. In this vein, we observed 115 students engaged in the act of modeling, recording all their interactions with the modeling environment using a specialized tool. The recordings of process modeling were subsequently clustered. Results presented in this paper suggest the existence of three distinct modeling styles, exhibiting significantly different characteristics. We believe that this finding constitutes another building block toward a more comprehensive understanding of the process of process modeling that will ultimately enable us to support modelers in creating better business process models.

Pay-as-you-go reconciliation in schema matching networks

Schema matching is the process of establishing correspondences between the attributes of database schemas for data integration purposes. Although several automatic schema matching tools have been developed, their results are often incomplete or erroneous. To obtain a correct set of correspondences, a human expert is usually required to validate the generated correspondences. We analyze this reconciliation process in a setting where a number of schemas needs to be matched, in the presence of consistency expectations about the network of attribute correspondences. We develop a probabilistic model that helps to identify the most uncertain correspondences, thus allowing us to guide the experts work and collect his input about the most problematic cases. As the availability of such experts is often limited, we develop techniques that can construct a set of good quality correspondences with a high probability, even if the expert does not validate all the necessary correspondences. We demonstrate the efficiency of our techniques through extensive experimentation using real-world datasets.