Melita Kozina

Development of the Methodology for Monitoring Implementation of Strategic Decisions in Higher Education Based on Capability Maturity Model

Abstract Decision-making is demanding, especially when referring to strategic decisions. The higher education sector and its institutions are specific in their three main pillars: education, research and knowledge transfer (i.e. contribution to society), which are different to the priorities of a typical business/corporate environment. This makes strategic decisionmaking and implementation in higher education even more demanding. No matter how sound it is, a strategic decision is not successful if its implementation is unsuccessful, inadequate or of poor quality. As the basis for defining and assessing ability to implement a strategic decision the maturity model for a strategy (decision) implementation may be used. The maturity model is a theoretical model by which the guidelines are given to organizations or institutions about how their abilities can be transformed from the initial levels to the desired level of maturity in some (key) areas. The paper describes the capability maturity model as the basis for the development of the methodology for monitoring the implementation of strategic decisions in higher education (institutions) as one of its key success factors.

Measuring digital capabilities of the higher education institution using Digital Capability Maturity Model

Abstract: Digital business transformation is based on the application of digital technologies for the purpose of designing digital business models to create new value for customers. The paper describes the Digital Capability Maturity Model (DCMM) as one of the modern approaches to measuring the digital capabilities of any enterprise including also higher education institution. DCMM evaluates the digital business transformation management through five levels of maturity (initial, reactive, defined, managed and excellence). Furthermore, assessment of the digital business transformation management according to the DCMM can be conducted within six areas of digital capabilities: innovation capability ; transformation capability ; IT excellence ; customer centricity ; effective knowledge worker ; operational excellence. As an example one of six areas of digital capabilities, the paper describes the results of the maturity assessment according to the innovation capability maturity model. The assessment results were collected within the higher education institution and refer to the innovations related to the establishment of e- learning.