Meziane Bennour

Using competencies in performance estimation: From the activity to the process

Performance estimation of enterprise processes generally involves models focused on a particular viewpoint (temporal, financial, etc.). This estimation rarely takes the impact of the human factor into account. It is now fully understood that it is important to include this factor when modelling and analyzing enterprise processes. In this paper, a conceptual approach to human resource modelling is proposed on the basis of an analysis of human integration in enterprise process models. The human entity is described through individual and collective competencies, which are needed to implement a process activity and assess its performance. The proposed formally built model provides a new approach to correlating some qualitative and quantitative aspects of the human influence on industrial performance. This model formalizes and generalizes performance estimation by linking human capacities and process performance. This approach is illustrated on an industrial process example.

Computer-aided decision for human task allocation with mono- and multi-performance evaluation

An efficient Binary Search-based approach used to determine the sets of human resources allowing one to reach, for an enterprise process, a given performance level is presented. It is based on an enterprise process performance methodology integrating human skill influence. In a first step, this approach is compared with algorithms such as Hybrid Taboo-Descent, Simulated Annealing and Knapsack algorithms for different performance points of view (temporal, financial, quality oriented) on limited and large complexity examples. In a second step, this approach is generalized to integrate simultaneously several viewpoints.

Formalization of a process activity performance estimation approach using human competencies

In a changing environment, the human factor is a key element to ensure the survival of an enterprise. Hence, it is necessary to model and analyse the enterprise processes with regard to both human and material resources. A French approach to process performance and its relation to the competence concept are presented. Several studies in which competence is integrated in the estimation of process performance are presented, and the method developed is described. It integrates individual and collective competencies to estimate the performance of an activity. This is first achieved in a specific case, and then generalized and formalized for different viewpoints. Finally, some new studies in which the proposed method was used are pointed out.

From the Competencies to the Performance: An Approach

Abstract It becomes important to model and analyse the enterprise processes with regard to both human and material resources. This paper presents a method developed in the frame of an industrial project, to integrate individual and collective competence to estimate the performance of an activity of a process.