Michael Cahalane

Developing business analytic capabilities for combating e-commerce identity fraud

Given the significant growth in e-commerce, organizations are seeking novel capabilities and technological innovations to deal simultaneously with the volume of data generated and the need to combat potentially damaging fraudulent activity. Although recent studies identify business analytics (BA) as a potential means of combating fraud, significant inroads into the interrelationships between capabilities and the articulation of a pathway to analytical capability have yet to be made. This study presents an investigation of Trustev, a global provider of digital verification technology, and its development of the profile-based social fingerprinting fraud detection solution. Adopting an interpretive structural modeling technique for data analysis, we construct a framework and reveal a road map for organizations to become analytically capable in online fraud detection. Our study adds to the discourse of the application of BA to combat online fraud.

Inclusive technologies, selective traditions: a socio-material case study of crowdfunded book publishing

The number and scale of crowdfunding platforms has increased dramatically in recent years, arguably more so than any other open phenomenon. This increase has allowed several crowdfunding websites to capture significant public attention, e.g. Kickstarter, Indiegogo. Yet, the growth of these specialist websites is only one aspect of the increasing popularity of crowdfunding technologies. Another, less-commonly discussed development is the propagation and integration of crowdfunding technologies into novel hybrid or proprietary production contexts, such as t-shirts (e.g. Threadless) or video games (e.g. Star Citizen). Such integrations are to be expected as crowdfunding technologies grow and evolve. However, they also present new challenges for managers and system designers, as the manner in which different features of crowdfunding technologies are enacted becomes decreasingly predictable the more their application domains diverge. This study performs a socio-material case study of Unbound, an innovative book publisher based in the UK. Unbound uses crowdfunding technologies to help authors raise the funding necessary to publish their books. However, once this funding has been reached, Unbound assumes more typical publisher responsibilities, such as editing, printing, binding, shipping, and promoting these books. Findings from Unbound identify four categories of socio-material practices in this hybrid model, each of which contains multiple sub-practices enacting different material features. This includes practices for fundraising, practices for maintaining traditional publishing standards, practices for creative contribution by backers, and practices for motivations. Further, tensions are observed for each of these categories of practices, due to the conflicting demands for inclusivity and selectivity associated with crowdfunding and publishing, respectively.