Michael D. Myers

A set of principles for conducting and evaluating interpretive field studies in information systems

This article discusses the conduct and evaluatoin of interpretive research in information systems. While the conventions for evaluating information systems case studies conducted according to the natural science model of social science are now widely accepted, this is not the case for interpretive field studies. A set of principles for the conduct and evaluation of interpretive field research in information systems is proposed, along with their philosophical rationale. The usefulness of the principles is illustrated by evaluating three published interpretive field studies drawn from the IS research literature. The intention of the paper is to further reflect and debate on the important subject of grounding interpretive research methodology.

The qualitative interview in IS research: Examining the craft

The qualitative interview is one of the most important data gathering tools in qualitative research, yet it has remained an unexamined craft in IS research. This paper discusses the potential difficulties, pitfalls and problems of the qualitative interview in IS research. Building on Goffmans seminal work on social life, the paper proposes a dramaturgical model as a useful way of conceptualizing the qualitative interview. Based on this model the authors suggest guidelines for the conduct of qualitative interviews.

Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems

Over the past decade, there has been increasing interest in the use of grounded theory in information systems research. Grounded theory is a qualitative research method that seeks to develop theory that is grounded in data systematically gathered and analysed. The purpose of this paper is to suggest guidelines for grounded theory studies in information systems. Our guidelines are based on a framework for theorizing in grounded theory studies that focuses on conceptualization and theory scope. Our hope is that the guidelines will help to raise the quality and aspirations of grounded theory studies in information systems.

Controlling action research projects

Action research (AR), which emphasises collaboration between researchers and practitioners, is a qualitative research method that has much potential for the information systems (IS) field. AR studies of IS phenomena are now beginning to be published in the IS research literature. However, the rigour of many AR studies in IS can be improved. When AR has been published, the findings have frequently been emphasised at the expense of the process. In this article, we look at the process in AR projects, and look at some of the key choices and alternatives in controlling AR. We discuss three aspects of control: the procedures for initiating an AR project, those for determining authority within the project, and the degree of formalisation. We analyse seven recent AR projects in IS and from this analysis distil recommendations for determining these control structures.

Research Commentary---Digital Natives and Ubiquitous Information Systems

Most information systems research until now has focused on information systems in organizations and their use by digital immigrants. Digital immigrants are those who were not born into the digital world---they learnt to use information systems at some stage in their adult lives. An underlying assumption of much of this research is that users “resist” technology or at least have some difficulty in accepting it. Digital natives, conversely, are those who have grown up in a world where the use of information and communications technology is pervasive and ubiquitous. These ubiquitous technologies, networks, and associated systems have proliferated and have woven themselves into the very fabric of everyday life. This article suggests that the rise of the digital native, along with the growth of ubiquitous information systems (UIS), potentially represents a fundamental shift in our “paradigm” for IS research. We propose a research agenda that focuses on digital natives and UIS.

A set of principles for conducting critical research in information systems

While criteria or principles for conducting positivist and interpretive research have been widely discussed in the IS research literature, criteria or principles for critical research are lacking. Therefore, the purpose of this paper is to propose a set of principles for the conduct of critical research in information systems. We examine the nature of the critical research perspective, clarify its significance, and review its major discourses, recognizing that its mission and methods cannot be captured by a fixed set of criteria once and for all, particularly as multiple approaches are still in the process of defining their identity. However, we suggest it is possible to formulate a set of principles capturing some of the commonalities of those approaches that have so far become most visible in the IS research literature. The usefulness of the principles is illustrated by analyzing three critical field studies in information systems. We hope that this paper will further reflection and debate on the important subject of grounding critical research methodology.

Dialectical hermeneutics: a theoretical framework for the implementation of information systems

Abstract. Despite the proliferation of information technology, the implementation of information systems remains problematic. Many systems fail to live up to expectations and some end up as disasters. Research on implementation has been conducted for the past two decades, but no theoretical framework for IS implementation has been widely accepted. This paper proposes dialectical hermeneutics as a theoretical framework for IS implementation research. Dialectical hermeneutics, as an integrative theoretical framework, combines both interpretive and critical elements, and addresses those social and organizational issues which are critical to the successful implementation of information systems. The case study research method was used to examine the implementation of systems in three organizations.

A disaster for everyone to see: An interpretive analysis of a failed is project

Abstract The New Zealand Education Department attempted to implement a centralized payroll system in 1989. The difficulties that the department experienced were broadcast on national radio and television and publicised on the front page of The New Zealand Herald. In the end, the centralized payroll system was scrapped by the government. This paper examines this case study using the critical hermeneutics of Gadamer and Ricoeuer. Critical hermeneutics, as an integrative theoretical framework, combines both framework, combines both interpretive and critical element, and addresses those social and organizational issues, which are key to the successful implementation of information systems. This paper suggests critical hermeneutics as a conceptual foundation for information systems implementation research.

Information systems and anthropology: and anthropological perspective on IT and organizational culture

Considers the potential role of anthropology as a source discipline for information systems. Although anthropology has been largely neglected in the IS research literature, it is argued that important insights can be gained by adopting an anthropological perspective on information systems phenomena. Illustrates the value of an anthropological perspective by looking at the relationship between information technology and organizational culture. Shows that the concept of culture has generally been used rather narrowly in the IS literature, and argues that a more critical, anthropological view of the relationship between IT and organizational culture is required.

Trying to improve communication and collaboration with information technology: An action research project which failed

Discusses the use of information technology to facilitate communication and collaboration. In this action research project a groupware product called Lotus NotesTM was implemented to facilitate communication and collaboration amongst the senior management team. Although there was a real need for change, and the project received strong support from senior management on the basis that it would enable radical changes in coordination within the workgroup, these radical changes did not occur. The authors analyse the reasons for failure, and suggest that the project failed because of institutional forces which inhibited dramatic changes in work habits.