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Dive into the research topics where Michael Godfrey is active.

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Featured researches published by Michael Godfrey.


International Journal of Information Systems in The Service Sector | 2010

Connect Time Limits and Performance Measures in a Dial-up Modem Pool System

Paul F. Schikora; Michael Godfrey; Brian D. Neureuther

Managing customer service is critical for both nonprofit and for-profit dial-up modem Internet service providers. When system operators face excess demand, they can either add capacity or adapt their management techniques to deal with their limited resources—this article considers the latter. We examine system configuration options and the resultant effects on customer service levels in a simulated dial-up modem pool operation. Specifically, we look at a single pool operation and examine the effects of imposing time limits in a seriously overloaded system. We analyze the results on several key customer service measures. The results show that imposing these limits will have a distinct, nonlinear impact on these measures. Customer productivity and actual system load are shown to have major impacts on the performance measures. Interactions between several system and environmental parameters are also discussed.


Internet and Higher Education | 2009

Research in Online and Blended Learning in the Business Disciplines: Key Findings and Possible Future Directions

J.B. Arbaugh; Michael Godfrey; Marianne Johnson; Birgit Leisen Pollack; Bruce Niendorf; William Wresch


The Global Journal of Business Research | 2010

Inducing Green Behavior in a Manufacturer

Andrew Manikas; Michael Godfrey


Business Education and Accreditation | 2009

Revising a Supply Chain Curriculum with an Emphasis on the Triple Bottom Line

Michael Godfrey; Andrew Manikas


Archive | 2017

Crowdserving: A Last Mile Delivery Method for Brick-and-Mortar Retailers

Ryan Skiver; Michael Godfrey


International Journal of Management and Marketing Research | 2017

Using Big Data to Predict Consumer Responses to Promotional Discounts as Part of Sales & Operations Planning

Andrew S. Manikas; Michael Godfrey; Ryan Skiver


Business Education and Accreditation | 2016

Project Management as a Positive Force for Change in Underserved Communities

Andrew S. Manikas; Michael Godfrey


International Journal of Management and Marketing Research | 2015

Determining Optimal Flow-Time Schedules for the Multiple-Product Batch-Flow Problem

Paul F. Schikora; Andrew S. Manikas; Michael Godfrey


Business Education and Accreditation | 2014

Integrating Sustainability into a Goal Programming Exercise

Michael Godfrey; Andrew S. Manikas


Business Education and Accreditation | 2012

Teaching Supply Chain Management Students About Using Actual Motor Carrier Freight Rates in Purchase Lot-sizing Models

Michael Godfrey; Andrew Manikas

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Andrew Manikas

University of Wisconsin–Oshkosh

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Ryan Skiver

University of Wisconsin–Oshkosh

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Birgit Leisen Pollack

University of Wisconsin–Oshkosh

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Brian D. Neureuther

State University of New York System

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Bruce Niendorf

University of Wisconsin–Oshkosh

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J.B. Arbaugh

University of Wisconsin–Oshkosh

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Marianne Johnson

University of Wisconsin–Oshkosh

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William Wresch

University of Wisconsin–Oshkosh

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