Michael M. Lefever

Deans' roundtable: The future of hospitality education

Should tenure be scrapped? What is the future relationship of industry and academe? Of what value is graduate education? A blue-ribbon panel deals with these and other issues facing hospitality educators

The gentle art of overbooking

Computers can give you reliable odds on no-shows, but its still smart to weigh the printout against human intuition

International profit planning

Domestic profit planning does not readily transplant to less predictable foreign environments. Firms need flexible systems that respond to multiple variables when they venture into the international arena

The Changing Job Market for Hospitality Educators 1987-1990

(1990). The Changing Job Market for Hospitality Educators 1987-1990. Hospitality & Tourism Educator: Vol. 3, No. 2, pp. 14-18.

Shared values: no longer dirty words in company success

Abstract The heart of any organization is its value system. Here is how management can uncover its true identity and pump life into the company culture.

A 50-year renaissance: The hotel industry from 1939 to 1989

The hotel industry has been in transition for the past 50 years, going from the advent of air-conditioning and the 30-cent meal in 1939 to the special-treatment suites and weekend retreats of the present-day chains

Multi-unit management: Working your way up the corporate ladder

Many single-unit managers working for restaurant chains aspire to become multi-unit managers. Here is one former managers story on how he got there and what he found when he arrived

Restaurant advertising: Coupons, clowns, and cadillacs

When it comes to attracting customers, restaurant operators have tried everything from personal friendship to outright fantasy. Even the most effective strategies will only work once, though, unless the dining experience at your restaurant is worth repeating

The expropriation of the Habana Hilton: a timely reminder.

Abstract The authors chronicle the rise and fall of the Habana Hilton and the reaction of top Hilton executives, including Mr Hilton himself, to the events surrounding the takeover.

Marketing Your Graduate Hospitality Program

or expected from their graduate study. Received a wide range of responses. Some of them wanted to increase their knowledge of finance, management information systems, marketing, tourism, and international management. Others wanted to learn teaching and research skills. Still others expected to increase their income potential with a graduate degree. But the vast majority indicated they were mostly interested in learning how to manage people, places, and money within the hospitality industry.