Michel Avital

Designing interviews to generate rich data for information systems research

Information Systems (IS) publications that use interviews for data generation tend to provide very little insight into the research process and very few rely on a carefully chosen and well-articulated interviewing method. Given the wide variety of interviewing approaches available to qualitative researchers, it seems that the IS discipline is lagging behind and can easily enhance its methodological sophistication. In this paper, we address this opportunity by (i) highlighting the potential of interviewing as a means of generating data that provides insight into peoples experiential life; (ii) discussing the various epistemological stances that can be taken to interviewing; (iii) introducing and illustrating three interviewing methods (i.e., appreciative, laddering and photo-diary interviewing); and (iv) juxtaposing these methods to identify the conditions under which they are most effective.

From generative fit to generative capacity: exploring an emerging dimension of information systems design and task performance

Information systems (IS) research has been long concerned with improving task‐related performance. The concept of fit is often used to explain how system design can improve performance and overall value. So far, the literature has focused mainly on performance evaluation criteria that are based on measures of task efficiency, accuracy, or productivity. However, nowadays, productivity gain is no longer the single evaluation criterion. In many instances, computer systems are expected to enhance our creativity, reveal opportunities and open new vistas of uncharted frontiers.

INTRODUCTION: ADVANCES IN APPRECIATIVE INQUIRY – CONSTRUCTIVE DISCOURSE AND HUMAN ORGANIZATION

Appreciative Inquiry is a constructive inquiry process that searches for everything that “gives life” to organizations, communities, and larger human systems when they are most alive, effective, creative and healthy in their interconnected ecology of relationships. To appreciate, quite simply, means to value and to recognize that which has value – it is a way of knowing and valuing the best in life. In the language of Positive Organizational Scholarship it means a research focus – a positive bias – seeking fresh understanding of dynamics described by words like excellence, thriving, abundance, resilience, or exceptional and life-giving (Cameron, Dutton & Quinn, 2003). In this context the word appreciate means to value those things of value – it is a mode of knowing often connected to the idea of esthetic appreciation in the arts. To appreciate also means to be grateful or thankful for – it is a way of being and maintaining a positive stance along the path of life’s journey. And not incidentally, to appreciate is to increase in value too. Combining the three – appreciation as a way of knowing, as a way of being and as an increase in value- suggests that Appreciative Inquiry is simultaneously a life-centric form of study and a constructive mode of practice. As a form of study, Appreciative Inquiry focuses on searching systematically for those capacities and processes that give life and strength and possibility to a living system; and as a constructive mode of practice, it aims at designing and crafting human organizations through a process in which valuing and creating are viewed as one, and where inquiry and change are powerfully related and understood as a seamless and integral whole. But the key to really understanding Appreciative Inquiry is to put the emphasis on the second word in the inseparable pair. While many are intrigued with the Appreciative Inquiry positive bias – toward the good, the better, the exceptional, and the possible – it is the power of inquiry we must learn more about and underscore. Inquiry is all about openness, curiosity, creative questioning; its spirit involves what Whitehead once called “the adventure of ideas.”

SAP implementation at Metalica : an organizational drama in two acts

This play attempts to reconstruct the social reality of key players at Metalica during the first couple of years of SAP implementation. Rather than adopting one perspective about the SAP project, we provide the views of different participants using their own words, arguments and ideas as much as possible. The play is constructed from summaries of systematic interviews which were changed only to suit scholarly objectives and a dramatic presentation. At the request of the company involved, the names and locations in this case have been disguised. Act 1 describes the companys vision concerning the implementation of an enterprise resource planning (ERP) system, a crisis which emerged during the initial phase of implementation and the actions taken to remedy the shortfalls. Act 2 describes the project management, the dynamics between the implementation team members and the organizational implications of an ERP system implementation. The actual performance of the play and a subsequent discussion among the participants enable students to re-create and experience the thrills, frustrations, dilemmas and concerns originally expressed by the people who inspired this account of SAP implementation. Using theatre in an academic environment opens new avenues for critical observation, integrative sense making and experiential learning.

Data-driven innovation through open government data

The exponentially growing production of data and the social trend towards openness and sharing are powerful forces that are changing the global economy and society. Governments around the world have become active participants in this evolution, opening up their data for access and re-use by public and private agents alike. The phenomenon of Open Government Data has spread around the world in the last four years, driven by the widely held belief that use of Open Government Data has the ability to generate both economic and social value. However, a cursory review of the popular press, as well as an investigation of academic research and empirical data, reveals the need to further understand the relationship between Open Government Data and value. In this paper, we focus on how use of Open Government Data can bring about new innovative solutions that can generate social and economic value. We apply a critical realist approach to a case study analysis to uncover the mechanisms that can explain how data is transformed to value. We explore the case of Opower, a pioneer in using and transforming data to induce a behavioral change that has resulted in a considerable reduction in energy use over the last six years.

Introduction to designing information and organizations with a positive lens

The role and potential contribution of a positive lens to the design of systems and organizations is the focus of this introductory essay. The positive lens refers to a perspective in the social sciences that emphasizes the capacity of people and organizations to construct better work environments, customer experiences and socio-technical systems through a positive discourse. Joining a positive lens on organizing with the transformative power of design thinking opens new horizons and uncovers previously overlooked possibilities for creating organizational and social well-being. This volume aims to introduce design with a positive lens into the research on information systems and organizations and to explore its potential value.

Surfing the Next Wave: Design and Implementation Challenges of Ubiquitous Computing

As computing becomes more mobile and pervasive, designing and implementing ubiquitous computing environments emerge as key challenges for information systems research and practice. The four short papers in this article report the highlights of the second Ubiquitous Computing Workshop at Case Western Reserve University in October 2003. The objectives of the papers are to set up a research agenda in this emerging interdisciplinary field, to share current level of understanding of leading edge research topics, and to create cumulative research streams in this field. Note: This paper consists of an overview of the second Ubiquitous Computing Workshop by its organizers, Kalle Lyytinen and Youngjin Yoo, followed by four papers summarizing its four major working groups. The four papers were prepared and can be read independently. They are not integrated.

Generating Sustainable Value from Open Data in a Sharing Society

Our societies are in the midst of a paradigm shift that transforms hierarchal markets into an open and networked economy based on digital technology and information. In that context, open data is widely presumed to have a positive effect on social, environmental and economic value; however the evidence to that effect has remained scarce. Subsequently, we address the question how the use of open data can stimulate the generation of sustainable value. We argue that open data sharing and reuse can empower new ways of generating value in the sharing society. Moreover, we propose a model that describes how different mechanisms that take part within an open system generate sustainable value. These mechanisms are enabled by a number of contextual factors that provide individuals with the motivation, opportunity and ability to generate sustainable value.

ICIS 2010 Panel Report: technologies that transform business and research: lessons from the past as we look to the future

What are the technologies that will transform business and drive the research agenda for the IS field in the years to come? Which innovations, platforms, and paradigms will become dominant, and which others will ultimately pass into obscurity? In this panel discussion, we will seek answers to these questions from those with a unique and unmatched perspective. The leaders who have witnessed the birth and development of the IS field during the past 40- 50 years will draw on their experiences and their deep knowledge of the field to identify the characteristics of technologies that have changed business in the past. They will also explain how and why today’s innovations will change both research and practice going forward. Their insights have the potential to identify topics for researchers to examine now and in the years to come.

Managing as designing with a positive lens

The role and potential contribution of a positive lens to the design of systems and organizations is the focus of this essay. The positive lens refers to an emerging perspective in the social sciences that emphasizes a positive stance toward our capacity to construct better organizations and technologies through a positive discourse. Joining a positive lens onto organizing with the transformative power of design thinking opens new horizons and uncovers previously overlooked possibilities for creating organizational and social well-being. We discuss the core practices that drive design and argue that they hold the key for applying a positive design attitude.