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Michele McDonald

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Publication

Featured researches published by Michele McDonald.

Air Transport World | 2006

Yielding to the LCCs

Michele McDonald

Air Transport World | 2009

Tapping the Ancillary Revenue Well

Michele McDonald

Air Transport World | 2015

Booking battle : airlines and global distribution system companies continue their fight over passenger fees, distribution channels and innovative tools

Michele McDonald

Air Transport World | 2015

Cloud proud : airlines are using cloud-computing technology

Michele McDonald

Air Transport World | 2015

Kit & kabundle : airlines are experimenting with unbundled packages that can personalize the service and increase revenue, but they have a long way to go

Michele McDonald

Air Transport World | 2013

Distribution tail wind : the move to change GDS business models is gaining momentum

Michele McDonald

Air Transport World | 2012

A touch of humanity : new data tools can make customer service more personal, even outside of loyalty programs

Michele McDonald

Air Transport World | 2012

The smart sell : airlines must make better use of the new wave of communication devices

Michele McDonald

Air Transport World | 2012

Migration control : although migrations are rarely glitch-free, the proper playbook can keep the project on track

Michele McDonald

Air Transport World | 2011

When things go wrong : flight disruptions, natural or man-made, are getting easier to manage with new IT tools

Michele McDonald

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Collaboration

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