Michele McDonald

Yielding to the LCCs

Tapping the Ancillary Revenue Well

Booking battle : airlines and global distribution system companies continue their fight over passenger fees, distribution channels and innovative tools

Cloud proud : airlines are using cloud-computing technology

Kit & kabundle : airlines are experimenting with unbundled packages that can personalize the service and increase revenue, but they have a long way to go

Distribution tail wind : the move to change GDS business models is gaining momentum

A touch of humanity : new data tools can make customer service more personal, even outside of loyalty programs

The smart sell : airlines must make better use of the new wave of communication devices

Migration control : although migrations are rarely glitch-free, the proper playbook can keep the project on track

When things go wrong : flight disruptions, natural or man-made, are getting easier to manage with new IT tools