Michelle Kilburn

Policing in an Information Age: The Prevalence of State and Local Law Enforcement Agencies Utilising the World Wide Web to Connect with the Community

Recognising the importance of police departments in the USA to create and maintain a positive public perception, the goal of this analysis was to determine whether law enforcement agencies are utilising the internet and/or social media to build or enhance relationships within their respective communities. The literature suggests police departments with easily accessible websites that include a variety of services and information will positively influence public perceptions of police performance. A content analysis of the 50 largest State and local law enforcement agency websites was conducted. Findings and discussion of the content analysis suggest that although it appears larger departments are establishing an online presence, the focus does not always appear to be a two-way communication between the public and the police.