Michiel Joosse

SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports

We present an ample description of a socially compliant mobile robotic platform, which is developed in the EU-funded project SPENCER. The purpose of this robot is to assist, inform and guide passengers in large and busy airports. One particular aim is to bring travellers of connecting flights conveniently and efficiently from their arrival gate to the passport control. The uniqueness of the project stems from the strong demand of service robots for this application with a large potential impact for the aviation industry on one side, and on the other side from the scientific advancements in social robotics, brought forward and achieved in SPENCER. The main contributions of SPENCER are novel methods to perceive, learn, and model human social behavior and to use this knowledge to plan appropriate actions in real-time for mobile platforms. In this paper, we describe how the project advances the fields of detection and tracking of individuals and groups, recognition of human social relations and activities, normative human behavior learning, socially-aware task and motion planning, learning socially annotated maps, and conducting empirical experiments to assess socio-psychological effects of normative robot behaviors.

BEHAVE-II: The Revised Set of Measures to Assess Users’ Attitudinal and Behavioral Responses to a Social Robot

In order to inform the design of behaviors for robots that share domestic and public spaces with people, it is important to know what robot behavior is considered as normative. The work reported in this paper stems from the premise that what is perceived as socially normative behavior for people may differ from what is considered socially normative for a robot. This paper details the development of a data collection instrument, BEHAVE-II, for assessing user responses toward a robot’s behavior using both attitudinal and behavioral responses. To test the validity and reliability of the BEHAVE-II instrument, a human-robot interaction experiment was conducted in which a robot or a human invaded the personal space of a participant. We found that participants’ reactions were stronger when their personal space was invaded by a robot compared with a person. This points to the fact that humans are actually highly sensible whether robots’ adhere to social norms which underlines the importance of the BEHAVE-II instrument.

Robot etiquette: how to approach a pair of people?

Research has been carried out on robots approaching one person [1, 3, 4]. However, further research is needed on robots approaching groups of people. In the study reported in this paper, we studied participants who were paired up for a task and assessed their perception and behaviors as they were approached by a robot from various angles. On an individual level, participants liked the frontal approaches, and they disliked being approached from the back. However, we found that the presence of a task-partner influenced participants’ comfort with a robot approaching (i.e. when the robot approaches and one is standing behind the task-partner). Apart from the positioning of the individuals, the layout of the room, position of furniture and doors, also seemed to influence their experience. This pilot study was performed with a limited number of participants (N=30). However, the study offers preliminary insights into the factors that influence the choice for a robot approach direction when approaching a pair of people that are focused on a task. Categories and Subject DescriptorsH1.2 [Information Systems]: User/Machine systems – Human factorsGeneral TermsHuman Factors, Experimentation

Dynamics of social positioning patterns in group-robot interactions

When a mobile robot interacts with a group of people, it has to consider its position and orientation. We introduce a novel study aimed at generating hypotheses on suitable behavior for such social positioning, explicitly focusing on interaction with small groups of users and allowing for the temporal and social dynamics inherent in most interactions. In particular, the interactions we look at are approach, converse and retreat. In this study, groups of three participants and a telepresence robot (controlled remotely by a fourth participant) solved a task together while we collected quantitative and qualitative data, including tracking of positioning/orientation and ratings of the behaviors used. In the data we observed a variety of patterns that can be extrapolated to hypotheses using inductive reasoning. One such pattern/hypothesis is that a (telepresence) robot could pass through a group when retreating, without this affecting how comfortable that retreat is for the group members. Another is that a group will rate the position/orientation of a (telepresence) robot as more comfortable when it is aimed more at the center of that group.

The influence of approach speed and functional noise on users' perception of a robot

How a robot approaches a person greatly determines the interaction that follows. This is particularly relevant when the person has never interacted with the robot before. In human communication, we exchange a multitude of multimodal signals to communicate our intent while we approach others. However, most robots do not have the capabilities to produce such signals and easily communicate their intent. In this paper we propose to communicate intent when a robot approaches a person through functional noise and approach speed. Both were manipulated in a between-subjects experiment (N=40) either slowly increasing at the start of the approach and slowly decreasing when the robot reached the human or maximized at the start and abruptly stopped at the end of the approach. We analyzed questionnaires and video data from the interaction and found that particularly functional noise that in-/decreased in volume was helpful to communicate the robots intent but only in congruence with an in-/decreasing velocity.

Sound over matter: the effects of functional noise, robot size and approach velocity in human-robot encounters

In our previous work we introduced functional noise as a modality for robots to communicate intent [6]. In this follow-up experiment, we replicated the first study with a robot which was taller in order to find out if the same results would apply to a tall vs. a short robot. Our results show a similar trend: a robot using functional noise is perceived more positively compared with a robot that does not. Categories and Subject Descriptors H.m [Information systems]: Miscellaneous General Terms Experimentation