Mohammad Iranmanesh

Determinants of Telemedicine Acceptance in Selected Public Hospitals in Malaysia: Clinical Perspective

The purpose of this study is to explore the determinants of telemedicine acceptance in selected public hospitals in Malaysia and to investigate the effect of health culture on the relationship between these determinants and telemedicine acceptance. Data were gathered by means of a survey of physicians and nurses as the main group of users of telemedicine technology from hospitals that are currently using telemedicine technology. The results indicated that government policies, top management support, perception of usefulness and computer self-efficiency have a positive and significant impact on telemedicine acceptance by public hospitals in Malaysia. The results also confirmed the moderating role of health culture on the relationship between government policies as well as perceived usefulness on telemedicine acceptance by Malaysian hospitals. The results are useful for decision-makers as well as managers to recognize the potential role of telemedicine and assist in the process of implementation, adoption and utilization, and, therefore, spread the usage of telemedicine technology in more hospitals in the country.

Drivers of halal orientation strategy among halal food firms

Purpose – The purpose of this paper is to investigate the factors that motivate the halal food firms in Malaysia to practice halal orientation strategy (HOS). Design/methodology/approach – Data were obtained from a survey of 137 halal food firms in Malaysia, and analyzed using the partial least squares technique. Findings – Results showed that halal market demand, government support, expected business benefits, and integrity positively affect HOS. Practical implications – The findings of the study will help policy makers and managers of halal food firms to understand external and internal drivers of HOS, which may lead to successfully motivating the implementation of HOS in halal food firms. Originality/value – Although HOS plays a key role in protecting the halal status of any given product, this topic is rarely explored. This study thus contributes to the advancement of knowledge on factors that motivate the halal food firms to practice HOS.

Determinants and environmental outcome of green technology innovation adoption in the transportation industry in Malaysia

In the twenty-first century, transportation services and infrastructure will play a central role in the logistics systems of corporations competing in the global market. As transportation and logistics systems continue to integrate, their impact on the physical environment will become a major issue. This study investigates the antecedents and outcomes of green technology innovation adoption in transportation companies in Malaysia. A questionnaire survey on the green technology innovation adoption of Malaysian transportation companies was conducted, in which 252 samples were analysed. Based on the survey results, this study finds that the quality of human resources, customer pressure, and environmental uncertainty significantly influence green innovation adoption for transportation companies, while the influence of organizational and governmental support is not significant. In addition, the findings of this study indicate that there is a significant relationship between green technology innovation adoption and environmental outcome. The practical implications of the research findings are discussed.

Determinants of RFID Adoption in Malaysia's Healthcare Industry: Occupational Level as a Moderator

With today’s highly competitive market in the healthcare industry, Radio Frequency Identification (RFID) is a technology that can be applied by hospitals to improve operational efficiency and to gain a competitive advantage over their competitors. The purpose of this study is to investigate the factors that may effect RFID adoption in Malaysia’s healthcare industry. In addition, the moderating role of occupational level was tested. Data was collected from 223 managers as well as healthcare and supporting staffs. This data was analyzed using the partial least squares technique. The results show that perceived ease of use and usefulness, government policy, top management support, and security and privacy concerns have an effect on the intent to adopt RFID in hospitals. There is a wide gap between managers and healthcare staff in terms of the factors that influence RFID adoption. The results of this study will help decision makers as well as managers in the healthcare industry to better understand the determinants of RFID adoption. Additionally, it will assist in the process of RFID adoption, and therefore, spread the usage of RFID technology in more hospitals.

The impact of supply chain security practices on security operational performance among logistics service providers in an emerging economy: Security culture as moderator

Purpose – The security issue in supply chains is among the most pressing concerns that firms are currently facing. As a preliminary attempt to address this lack of empirical research, the primary purpose of this paper is to explore the relationship between security practices and the security operational performance with respect to security culture as a moderator. Design/methodology/approach – With the resource-based view of the firm as the theoretical underpinning, the study utilizes survey data to test the propositions derived from the security literature and partial least squares for the analysis. Findings – The research reveals four crucial practices of supply chain security that collectively affect a firm’s security operational performance among Malaysian service providers. It is also interesting to observe that security culture positively moderates the relationship between facility management and the security operational performance of the firm. Research limitations/implications – Firms in emerging c...

Drivers of consumers’ willingness to pay for halal logistics

Purpose – The purpose of this paper is to investigate the factors that motivate the consumers in Malaysia to pay for halal logistics and its consequences on their demand for halal logistics certification. Design/methodology/approach – Data were collected through a survey responded 313 randomly selected consumers. Partial least squares technique was employed in the analysis. Findings – Results showed that consumers’ perception on halal logistics, their concern about halal, and media coverage have positive and significant effects on consumers’ willingness to pay for halal logistics. Furthermore, positive relationship exists between willingness to pay and the extent of demand for the halal logistics certification. Practical implications – The findings of the study will be useful for the policy makers and managers of halal food companies because they can guide them in increasing the demand for the halal logistics. Originality/value – Although halal logistics play a key role in supporting the halal status of a...

The Role of Airline Travelers’ Pre-Recovery Emotions during the Service Recovery Process

ABSTRACT This study examines (1) the relationships between airline travelers’ casual attribution (stability and controllability), pre-recovery emotions, post-recovery emotions, and overall satisfaction; and (2) analyzes the mediating effect of pre-recovery emotions on the relationship between causal attribution and post-recovery emotions. Theoretical hypotheses were derived based on a literature review, and to empirically test the hypotheses, data were collected from 210 airline travelers in Malaysia. These respondents were airline travelers who experienced some service failure and relevant service recovery within the past year. According to the results, the two dimensions of casual attribution both influenced pre-recovery emotions. Pre-recovery emotions were significantly related to positive and negative post-recovery emotions, and post-recovery emotions were significantly related to overall satisfaction. In addition, pre-recovery emotions moderated the relationship between casual attribution and post-recovery emotions. These results have important practical implications.

Motivations of SME entrepreneurs to become halalpreneurs

Purpose This paper aims to address the factors associated with a propensity for halal entrepreneurship among small and medium enterprise (SME) entrepreneurs. Design/methodology/approach Data were gathered from SMEs in Malaysia by conducting a survey with 209 respondents. Data were analyzed with the partial least squares technique. Findings Results indicated that halal entrepreneurship, intrinsic motivation, effort to seek out opportunity, perceived desirability, peer influence, perceived feasibility and perceived governmental support significantly affected halalpreneurial propensity among SME entrepreneurs. On the other hand, the effects of creativity and innovation, honesty and integrity, risk taking attitude, relative advantage and family supports on halalpreneurial propensity were not supported. Practical implications Through identification of the motivational factors to be recognized as a halapreneurs, policyholders in Malaysia would be able to successfully promote halal entrepreneurship in this country. In this regard, policymakers can adjust their tactics and strategies in a way which encourage halal entrepreneurship among SME entrepreneurs. Originality/value This study aimed to serve as an initial step in understanding the cognitive process of SME managers in embarking on halal business.

Are Innovations Being Created or Adopted in the Construction Industry? Exploring Innovation in the Construction Industry

The recent debate on innovation within an organizational setting has shifted focus toward discussing whether innovation is being adopted or being created. This shift is due to the failure of many innovation efforts and the fact that for each innovation creation or innovation adoption, different skills, resources, and cultures are needed to encourage each innovation. The objective of this article is to explore the type of innovation implemented by the construction participants. A conceptual model of innovation creation and innovation adoption was developed using four criteria: by justification of new ideas, by purposes, by activities involved, and by nature. Face-to-face questionnaires were conducted with developers, consulting firms, and contractors in Penang, Malaysia. The data were analyzed using descriptive analysis. Factor analysis was used to classify the innovation creation and innovation adoption. The results show that the construction participants in Malaysia are categorized as an innovation adopter. This result provides better understanding about the type of innovation implemented by the construction participants, in particular the contractors and the consulting firms. The results could also be used as a foundation for conducting future research to identify appropriate skills, knowledge, culture, and resources for such innovations.

Measuring the Quality of Ecotourism Services: Case Study-Based Model Validation

Ecotourism forms the pillar of the country’s tourism industry. Ecotourists make up more than 10% of international tourists in Malaysia. When service quality is thought of as an important factor to the success of tourism service providers, the importance of estimating service quality provided to tourists becomes apparent. Estimating service quality provides tourism service providers with the necessary information needed to manage their marketing operations appropriately. Therefore, this estimation should be performed with the right measurement scales. Despite the high volume of research on service quality (SERVQUAL) models in recent years, limited effort has been directed toward improving the tool for measuring service quality, particularly to apply to the ecotourism sector in developing countries. This article aims to improve a SERVQUAL model that is suitable for ecotourism areas in developing countries using five dimensions of the original model and one additional sustainability dimension. Based on a survey of 127 tourists in Tasik Kenyir, an exploratory factor analysis (EFA) was conducted to discover the underlying dimension of ecotourism services and test for reliability and validity. Using EFA resulted in seven factors totaling 27 items. These factors are labeled as follows: tangible sustainability, sustainable practices, tangibility, reliability, responsiveness, assurance, and empathy. The results reveal that when SERVQUAL is applied within the ecotourism context, new dimensions of tangible sustainability and sustainable practices may emerge. The result implies the need to refine the SERVQUAL model when used in different contexts.