Mohd Daud Norzaidi

E‐commerce usage and business performance in the Malaysian tourism sector: empirical analysis

Purpose – Based upon the E‐VALUE model developed, this paper aims to investigate the impact of e‐commerce usage on business performance in the tourism sector.Design/methodology/approach – A cross‐sectional survey is carried out on 165 Malaysian firms involved in the tourism sector (hotels, resorts, and hospitals engaged in health tourism) through the use of a structured questionnaire.Findings – The structural equation modeling results indicate that technology competency, firm size, firm scope, web‐technology investment, pressure intensity, and back‐end usage have significant influence on e‐commerce usage. Among these variables, back‐end integration is found to function as a mediator. E‐commerce experience (in years) is found to moderate the relationship between e‐commerce usage and business performance.Research limitations/implications – The paper focuses on the tourism sector in Malaysia and concentrates only on the management perspective of e‐commerce adoption.Practical implications – The results provid...

A study of intranet usage and resistance in Malaysia's port industry

This paper examines the impact of user resistance on Intranet usage and its influence on the performance of port middle managers in an organizational context. Based on the literature review, a comprehensive research framework was developed on the relationship between perceived usefulness and usage as well as between perceived usefulness and user resistance. It also depicts the relationship between usage and performance as well as user resistance and performance. The current study also examines the cause and effect of usage and user resistance under mandatory and voluntary usage. A total of 357 middle managers from various organizations in the Malaysian port industry were sampled. The structural equation modeling (SEM) results indicate that usage significantly explains the variance on performance of managers. Perceived usefulness has relationships with usage and but not with user resistance. However, usage does not predict user resistance, and vice-versa. Practical implications are suggested at the end of the paper.

Towards a holistic model in investigating the effects of intranet usage on managerial performance: a study on Malaysian port industry

Using the extended task-technology fit (TTF) model, this paper investigates how certain factors (e.g. task characteristics, technology (i.e. intranet) characteristics, middle managers’ demographic characteristics, task-technology fit, and perceived usefulness and usage) affect the port middle managers’ job performance. Numerous organizations in the port industry constitute the population of interest. The preliminary results suggest that the majority of middle managers believe that intranet could improve their job performance. The results from the structural equation modelling (SEM) indicate that task characteristics and intranet characteristics significantly justify their variance on task-technology fit. However, demographic variables do not predict task-technology fit. Perceived usefulness is found to be a predictor of intranet usage. Task technology fit, on the other hand, significantly predicts usage and explains the variance on middle managers’ job performance. This study is the first study to investigate the effects of intranet usage and managerial performances in an integrative perspective, taking into account various user acceptance models and users’ demographic characteristics.

Intranet usage, managerial satisfaction and performance impact: an empirical analysis

This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption.

Portfolio diversification: the role of information technology in future investment decision-making

Todays uncertain and volatile market conditions require investors to utilise Information Technology (IT) to drive future investment decisions through correct analysis and judgement. Based upon this setting, this study investigates the effectiveness of the portfolio selection model by incorporating the mean-variance approach and the investors judgement vector. Based upon 128 samples of stocks which were randomly selected from the Bursa Malaysia and studied for the period 2000 2008, the results suggest that the model is efficient in improving portfolio diversification benefits by maximising portfolio returns and minimising risk. Theoretical and practical implications are provided in light of the findings.

The effect of human resource practices on building learning organisations: evidence from Malaysian manufacturing firms

The current study attempts to examine the link between human resource practices and the efforts of building a learning organisation. This link has received very little research attention to date. In general, the statistical results obtained from 37 manufacturing firms in Malaysia indicate significant positive relationships between human resource practices and being a learning organisation. This study suggests that a learning organisation can be developed by rewarding desirable learning behaviours when individual performance improves. Subsequently, it also aids organisations in the design of a performance management scheme that supports the development of individuals in organisations.

Factors determining organisational commitment on security controls in accounting-based information systems

This research investigates the influence of level of computer usage, types of software usage and size of accounting departments utilising computer-based accounting system on the level of organisational commitment on security controls. Companies registered with the Company Commission of Malaysia under group 7 (technology, communications and transportation) constitute the population of interest. The results indicate that non-accounting software usage and size of accounting department have significant relationships with organisational commitment on security controls. The findings of this study create awareness among organisations on the importance of their commitment on security controls to ensure the integrity of financial statements and to produce quality information for decision-making.