Monica C. Worline

Compassion in Organizational Life

In this article, the authors explore compassion in work organizations. They discuss the prevalence and costs of pain in organizational life, and identify compassion as an important process that can occur in response to suffering. At the individual level, compassion takes place through three subprocesses: noticing another’s pain, experiencing an emotional reaction to the pain, and acting in response to the pain. The authors build on this framework to argue that organizational compassion exists when members of a system collectively notice, feel, and respond to pain experienced by members of that system. These processes become collective as features of an organization’s context legitimate them within the organization, propagate them among organizational members, and coordinate them across individuals.

The Mixed Effects of Inconsistency on Experimentation in Organizations

This paper examines how the inconsistency of organizational conditions affects peoples willingness to engage in experimentation, a behavior integral to innovation. Because failures are inevitable in the experimentation process, we argue that conditions giving rise to psychological safety reduce fear of failure and promote experimentation. Based on this reasoning, we suggest that inconsistent organizational conditions--when some support experimentation and others do not--inhibit experimentation behaviors. An exploratory study in the field, followed by a laboratory experiment, found that individuals under high evaluative pressure were less likely to experiment when normative values and instrumental rewards were inconsistent in supporting experimentation. In contrast, individuals under low evaluative pressure responded to inconsistent conditions with increased experimentation. Our results suggest that evaluative pressure fundamentally alters an individuals experience of and response to uncertainty and that understanding experimentation behavior requires examining effects of multiple organizational conditions in combination.

Understanding compassion capability

We elaborate a theory of the foundations of a collective capability for compassion through a detailed analysis of everyday practices in an organizational unit. Our induced theory of compassion capability draws on the findings of an interview study to illustrate and explain how a specific set of everyday practices creates two relational conditions — high quality connections and a norm of dynamic boundary permeability — that enable employees of a collective unit to notice, feel and respond to members’ suffering. By articulating the mechanisms that connect everyday practices and a work unit’s compassion capability, we provide insight into the relational micro-foundations of a capability grounded in individual action and interaction.

Enabling Courageous Collective Action: Conversations from United Airlines Flight 93

On September 11, 2001, the passengers and crew members aboard Flight 93 responded to the hijacking of their airplane by organizing a counterattack against the hijackers. The airplane crashed into an unpopulated field, causing no damage to human lives or national landmarks beyond the lives of those aboard the airplane. We draw on this story of courageous collective action to explore the question of what makes this kind of action possible. We propose that to take courageous collective action, people need three narratives---a personal narrative that helps them understand who they are beyond the immediate situation and manage the intense emotions that accompany duress, a narrative that explains the duress that has been imposed upon them sufficiently to make moral and practical judgments about how to act, and a narrative of collective action---and the resources that make the creation of these narratives feasible. We also consider how the creation of these narratives is relevant to courageous collective action in more common organizational circumstances, and identify how this analysis suggests new insights into our understanding of the core framing tasks of social movements, ways in which social movement actors draw on social infrastructure, the role of discourse and morality in social movements, the formation of collective identity, and resource mobilization.

Organizational Ethnography: Studying the Complexities of Everyday Life by Sierk Ybema, Dvora Yanow, Harry Wels, and Frans Kamsteeg

Organizational Ethnography offers readers a timely text for expanding on the renewal of interest in interpretive ethnographic studies of organizational systems. The authors of this text envision a ...