Monika Bąk

Applicability of ICT solutions in passenger transport - case studies from different European backgrounds

AbstractImpact of Information and Communications Technologies (ICTs) on sustainable transport development is indisputable. It can be tested through various methods. The identification and detailed analysis of specific types of ICT solutions, case studies approach or scenarios analysis are examples of perspectives for impact assessment that can lead to the proof that successful applications of ICT solutions entails optimised, more accessible, less resource consuming and less emission intensive transport. The impact of ICTs in travel induction and substitution and resulting decarbonisation effect is difficult to assess isolated from other social, economic and technologic drivers. Financial applicability reflects initial investment cost as well as operation maintenance costs. Organizational feasibility refers primarily to the necessary changes in organisation and conduct of operations created by introduction of ICTs. The social factor results from user and public acceptance or lack of it. User acceptance is ...

Towards an accessible hotel: a case study of Scandic

ABSTRACT This paper focuses on the issue of hotel accessibility and offers a case study of Scandic. Drawing on a qualitative-cum-quantitative methodology, it argues for a holistic approach to the idea of an accessible hotel. Specifically, it is based on semi-structured interviews and a questionnaire survey conducted among elderly and disabled guests. Accordingly, it underscores not only the importance of a corporate social responsibility (CSR)-centred organizational culture and employee extra-role behaviours, but also of customer satisfaction, loyalty and trust. This paper proposes an original and evidence-based conceptualization of hotel accessibility and offers several practical recommendations intending to turn hotels into truly accessible facilities.

International Cooperation in the EU Transport Research: Experiences and Barriers

Transport research is crucial for the development of transport policy and solving current and future problems of transport market functioning and its impact on social and economic life as well as on the environment. Transport is global and at present it seems to be more and more important to develop a wider approach in transport research and to support international cooperation in this field. In this paper the relation between transport policy objectives and the EU strategy for international cooperation in the research and innovation (R & I) field has been analyzed. Additionally barriers of international cooperation in transport research are identified at the level of legal, institutional, financial, technological, and social and behavioral aspects. Some solutions to overcome these obstacles are also proposed.