Nazim Taskin

Trust in buyer‐supplier relationships : Supplier competency, interpersonal relationships and performance outcomes

Purpose – Despite the extensive body of research on the relationship between trust and performance in a supply chain environment, the concepts and the relationship between them has not been fully understood. The purpose of this paper is to develop a model that links the antecedents of trust, trust itself and firm outcome success.Design/methodology/approach – A questionnaire survey was conducted to gather the data for this study. Statistical analysis included factor analysis with reliability and validity tests, and partial least square of structural equation modeling.Findings – The data suggest that trust is built principally through supplier centric traditional performance metrics such as delivery reliability and product quality conformance. However, contrary to the extant literature, the people oriented trust enablers (e.g. personnel exchange, interpersonal contacts) have no bearing on the establishment of trust.Research limitations/implications – The research limitation is the relatively small sample si...

An empirical study on the influences on the acquisition of enterprise software decisions

Purpose – The purpose of this paper is to understand the decision process of enterprise software acquisition. The research aims to focus on identifying significant influences on enterprise software acquisition decisions.Design/methodology/approach – As a research model and theoretical background, the organizational buying model (OBB) is proposed for the acquisition of enterprise systems. Influences on enterprise software acquisition decision processes were found by an empirical study carried out from a practitioners perspective. The study collected data via a mail survey administered to information systems (IS) professionals involved in the acquisition of enterprise software (ES). The survey questionnaire was developed based on a previous research project and a literature review. Organizational buying behavior (OBB) models in the literature served as the basis for the influences included in the survey instrument. Factor analysis was carried out on the survey data to identify the most significant factors/...

Looking beyond knowledge sharing: an integrative approach to knowledge management culture

Purpose This study aims to identify the main knowledge processes associated with organizational knowledge culture. A diverse range of knowledge processes have been referred to in the extant literature, but little agreement exists on which knowledge processes are critical and should be supported by organizational culture. Design/methodology/approach Using a systematic literature review methodology, this study examined the primary literature – peer-reviewed and scholarly articles published in the top seven knowledge management and intellectual capital (KM/IC)-related journals. Findings The core knowledge processes have been identified – knowledge sharing, knowledge creation and knowledge implementation. The paper suggests that a strategy for implementing successful organizational KM initiatives requires precise understanding and effective management of the core knowledge infrastructures and processes. Although technology infrastructure is an important aspect of any KM initiative, the integration of knowledge into management decisions and practices relies on the extent to which the organizational culture supports or hinders knowledge processes. Research limitations/implications The focus of the study was on the articles published in the top seven KM/IC journals; important contributions in relevant publications in other KM journals, conference papers, books and professional reports may have been excluded. Practical implications Practitioners will benefit from a better understanding of knowledge processes involved in KM initiatives and investments. From a managerial perspective, the study offers an overview of the state of organizational knowledge culture research and suggests that for KM initiatives to be successful, the organization requires an integrated culture that is concerned with knowledge processes as a set of inextricably inter-related processes. Originality/value For the first time, a comprehensive list of diverse terms used in describing knowledge processes has been identified. The findings remove the conceptual ambiguity resulting from the inconsistent use of different terms for the same knowledge process by identifying the three major and overarching knowledge processes. Moreover, this study points to the need to attend to the inextricably interrelated nature of these three knowledge processes. Finally, this is the first time that a study provides evidence that shows the KM studies appear to be biased towards Knowledge sharing.

Relational Attributes in Supply Chain Relationships

The objective of this research paper is to examine the relational attributes underpinning supply chain networks, which linked firms need to manage on an ongoing basis. In examining the connections, which are different from transaction-based connections, this study measures the effects of face-to-face communication, trust, involvement, job title, and sales volume on performance. The hypothesized relationships are mostly supported and provide nuanced insights into relational attributes that affect supply-chain relationships and performance. These attributes are the basis for creating relationship intensity, magnitude, and history, described as collaborative facilitators that can enhance performance. All levels of management have a role to play in how the relational attributes are applied and managed. Senior leadership such as CEOs may need to play a larger role in trust development and involvement maintenance, while mid-level and line managers may need to engage in more face-to-face communication in maintaining trust and collaboration intensity.

A Pricing Model for Cloud Computing Service

The major purpose of this study is to examine the cloud services pricing schemes and how they can improve previous pricing models by expanding the consumer set with time inconsistent behavior. The industry of cloud computing services is in its infancy, and firms employ pricing models based on conventional information goods. We offer a new approach to cloud services pricing considering the consumer discounting behavior. First, we propose a baseline model based on a profit maximizing duopolistic market serving to both rational and time inconsistent users. Our results reveal that the firms can profit from impatient users. In addition, we extend the baseline model with the effect of delayed network externalities because, by nature, information goods exhibit this property strongly. For the latter case, we show that the effect of network externalities reduces the impact of low switching costs and the monopolist benefits from time-inconsistent behavior. This study contributes to the theories of pricing information goods, and practitioners who make pricing decisions for cloud computing services.

Strategic Pricing of Horizontally Differentiated Services with Switching Costs: A Pricing Model for Cloud Computing

ABSTRACT The pricing of cloud computing services is a major challenge because the industry is in its infancy and firms employ pricing models developed for conventional electronic commerce. In this study, we offer a new approach to cloud services pricing that considers customer behavior. First, we propose a base model centered around a profit-maximizing duopolistic market serving both rational and time-inconsistent customers. Our results reveal that firms can profit from impatient customers. In addition, we extend the base model with the effect of delayed network externalities because typically information goods strongly exhibit this property. For the latter case, we show that the effect of network externalities reduces the impact of low switching costs and firms benefit from time-inconsistent behavior. This study contributes to theories of pricing information goods. Furthermore, practitioners who make pricing decisions for cloud computing services can benefit from our findings.

Buyer-supplier relationships in supply chain management: relationship, trust, supplier involvement, and performance

This study examined the effects of trust, supplier involvement, and face-to-face relationship on financial performance. The objective of this research was to examine how supply chain performance defined by selected financial measures is affected by different types of interaction within supply chain relations. Our model was tested using data from a sample of 106 organisations chosen from the manufacturing industry located in the North American continent. The results showed positive relationships between a) trust and financial performance b) supplier involvement and financial performance. However, the results for face-to-face relationship during site visits and financial performance were not significant.

Impact of Trust and Technology on Interprofessional Collaboration in Healthcare Settings: An Empirical Analysis

Theincreasesincomplexityofpatientcare,healthcarecosts,andtechnologicaladvancementsshifted thehealthcaredeliverytointerprofessionalcollaborativecare.Thestudyaimsforidentifyingthe factorsinfluencingthequalityofteamcollaboration.Thestudyexaminestheimpactoftrustand technologyorientationoncollaborationwiththemediatingeffectsofcommunication,coordination andcooperation.Aquestionnairesurveywasconductedtogatherdatafromhealthcareprofessionals (N=216). Statistical analysis conducted for this study include correlations, factor analysis with reliabilityandvaliditytestsandPartialLeastSquares(PLS)method.Theresultsofthestudyvalidate that(i)collaborationhaspositiveandsignificantrelationshipwithcoordination,andcooperation;(ii) trusthaspositiveandsignificantrelationshipwithcommunication,coordination,andcooperation; and(iii)technologyorientationhaspositiveandsignificantrelationshipwithcooperationbutnot withcommunicationandcoordination.Theresearchandmanagerialimplicationsofthesefactorsare givenindiscussion.Aswithmostempiricalstudies,thesubjectivityoftheopinionofrespondents presentsomelimitationstogeneralization.Otherlimitationsincludethelackofavailabilityanduseof standardmeasuresforvariousconstructsintheresearchmodel.Theresultscanbeusedbyhealthcare professionalsandmanagerstoadvancetheirunderstandingontheimpactoftrustandtechnology oncollaborationmediatingcommunication,coordinationandcooperationpractices.Thesignificant valueofthisstudyistheidentificationofthefactorsinfluencingthequalityofteamcollaboration inhealthcareindustry. KEywoRdS Communication, Cooperation, Coordination, Healthcare, Interprofessional Collaboration, PLS

Workplace stress in a foreign environment: Chinese migrants in New Zealand

Purpose – The purpose of this paper is to examine the relevance of personal and organisational factors contributing to workplace stress among Chinese migrants in New Zealand. Design/methodology/approach – The study is based on surveys of 88 participants using the theoretical model of person-environment fit. Findings – The results reveal that perceived fit of organisational factors has a significant impact on workplace stress outcomes including emotional well-being, work-related health, job performance and intention to quit. Further analysis also shows that personal factors, some as a result of acculturation, play a moderating effect on the perceived relationship between the organisation and workplace stress. Education, advanced language skills and building networks in the new community are all important factors to minimise stress. Originality/value – From an organisational perspective, the study highlights the importance of understanding the factors that cause workplace stress, especially with a culturally diverse working population. This cross-sectional study could be furthered through the use of alternative cultural samples, and through the development of a longitudinal design. In short, this study of the work stress of Chinese migrants in New Zealand contributes to the field of knowledge providing exploratory insights for work stress research in human resource management.

Technology Role in Turbulent teams: An Analytical Model and Empirical Validation

This study analyzes the role of collaborative information technology (CIT) on team performance. We propose that the role of CIT can be more clearly understood by examining how it functions in the particular context of departure of an individual from a work team. Using an analytical model and laboratory experiments, we show that CIT serves to moderate the negative impact of a team memberâs departure, and it can play an indirect but potentially significant role in enhancing group performance. We explain why and how team performance benefits from CIT when departure occurs. Moreover, we employ transactive memory theory to explain how individuals develop and exchange knowledge in a group and how skills and knowledge can be lost due to departure.