Niki Murray

‘A distinguishing factor’: Oral Communication Skills in New Accountancy Graduates

This study into the perceived importance of oral communication skills in accountancy included the collection and analysis of quantitative and qualitative data from a national survey of New Zealand accountants, followed by a series of semi-structured interviews. Survey and interview data reveal agreement with existing literature: New Zealand accountancy employers find all oral communication skills somewhat important and a number of specific skills extremely important, but employers also report seldom finding the required level of oral communication proficiency in new university graduates. The study produced an inventory of 27 individual oral communication skills that will be useful to similar investigations in different national contexts. Additionally, the findings of this study may be useful to curricular development both in the New Zealand and international contexts.

Breaking Through the Glass Ceiling in the Ivory Tower Using a Case Study to Gain New Understandings of Old Gender Issues

The Problem. Universities are patriarchal institutions. More males reach upper levels of the academic hierarchy than females. The authors were concerned that their university had a marginally lower percentage of female professors than others in their country and used a survey and interviews to explore the facts behind the figures. The Solution. Statistics showed that though fewer females applied for promotion, proportionately more female applicants were successful. The authors researched what helped female professors and associate professors gain promotion and explored views on the spillover between work and family/community roles. Promotion enhancement factors included encouragement from department heads and senior colleagues. Family/community roles were seen to spillover positively to work, though work could negatively affect time for family and community involvement. The Stakeholders. These findings could encourage proactive mentoring of female academic staff by managers, and increase HR and HRD support for family-friendly policies and training programs.

Do apprentices' communities of practice block unwelcome knowledge?

Purpose – This study aims to examine how well print‐literacy support being provided to New Zealand Modern Apprentices (MAs) is supporting their study and practical work.Design/methodology/approach – The authors undertook a qualitative analysis of a database of 191 MAs in the literacy programme, then in 14 case studies completed 46 interviews with MAs, their employers, industry coordinators and adult literacy tutors to obtain triangulated insights into each MAs learning.Findings – A strong sense of disjunction appeared between the work culture and the norms of being print literate which adult literacy tutors worked to draw apprentices into. Interviewees perceived a divide between practice and theory, or “doing the job” and “doing bookwork”, so that MAs were faced with trying to be two different kinds of people to succeed in their apprenticeship.Research limitations/implications – Future research may explore the ways in which differing value‐sets that apprentices encounter can compete with and undermine cr...

Community of practice versus community of readers: the literacy tutors’ dilemma

Abstract This paper describes a journey undertaken by literacy tutors who were caught between incompatible values and needs in building apprentices’ literacy. The highly literate tutors were committed to teaching critical literacy. They believed that improved literacy could support learners’ aspirations to advance their prospects at work, build their connections within their community and improve their health. Hence, the tutors aimed to guide their learners into membership of an imagined community of fluent readers. They found, however, that the apprentices, along with their managers and training coordinators, saw literacy as instrumental rather than a desired outcome in its own right. Essentially, achieving a sufficient level of literacy was needed for the apprentices to become members of workplace communities of practice. Tutors then questioned their prior assumptions about the intrinsic importance of literacy, slowly accepting a dichotomous way of thinking where industrial ways of learning and knowing were predominant. Tutors’ realisation that apprentices already possessed embodied and oral literacies helped them to support the apprentices in escaping (though not leaving) workplace contexts that were becoming increasingly document-driven in character and featuring rising expectations of improved print literacy.

Young adult literacy learners describe the text–orality nexus

Abstract Research has described the importance of orality at work and in everyday life but little agreement currently exists on how to theorize modern orality. This study explores how young adult literacy learners thought about and employed their textual (print) literacy within the oral contexts of their lives. We interviewed 88 mainly unemployed young persons undertaking literacy training to assess how their literacy fitted within their everyday lives, exploring their learning, employment, motivation, persistence, barriers to learning, and power dynamics. Respondents saw their textual literacy as situated within a matrix of everyday interpersonal communication more than as stand-alone functional skills, describing how literacy integrates with oral-experiential lifeworlds such as at work. Empirical evidence was provided to support the recent work of scholars who are building theory in the text–orality nexus. This study provides insights into the oral world of people with liminal (threshold) textual literacy; since such individuals are necessarily more oral than literate in their everyday life experience, they provide unique insights into how their orality intersects with use of textual information.