Nilda Tri Putri

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

Purpose The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.

A review of Quality Engineering tools and techniques practices in Malaysia’s and Indonesia’s automotive industries and an agenda for future research

Studies of Quality Engineering (QE) usually focused on the areas of process control tools in production and improvement tools used to improve existing production processes and its title typically covers such as Statistical Process Control (SPC), Taguchi Methods and Design of Experiment. Only a few studies that looks into a comprehensive implementation of QE Tools and Techniques especially in Malaysia and Indonesia automotive industries. This paper aims to review the QE tools and techniques practices of Malaysia and Indonesia Automotive Industries in their quality improvement efforts. This paper also highlights the importance of implementation of QE tools and techniques in company in various countries and the problems encountered when using QE tools and techniques found in the literature. The further research will identify and evaluate the critical success factors for the successful implementation of QE. The Analytic Hierarchy Process (AHP) approach is going to be employed to prioritize the critical factors for implementing QE. The AHP approach is used in this study because it can help researchers to formulate an appropriate model to evaluate critical success factors and develop strategies to implement QE tools and techniques in Malaysia and Indonesia automotive industries. Furthermore, it is believed that the developing of conceptual model will need for successful QE practices in Malaysia and Indonesia automotive industries based on empirical research.

The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia

The purpose of this paper is to present research about how lean Six Sigma delivers recommendations to minimize the seven wastes which is strongly associated with human aspects in banking sector. The research was performed using Define, Measure, Analyze, Improve (DMAI) method, whereas the seven wastes are identified and will be minimized by using different tools. A research questionnaire delivered the sigma level of the defects in services that performed by teller, customer service, and security person are 3.01, 2.91, and 3.89 respectively. Lists of actual activities of delay/waiting and unnecessary movements is delivered by using Closed Circuit Television (CCTV) records and Pro Time Estimation software. The wastes of duplication and over processing, unclear communication, incorrect inventory, and lost opportunity are found using brainstorming. There are six recommendations of improvement obtained from brainstorming within the 5-Whys, FMEA, and improve phases. The bank can achieve significant efficiency without extorting employees’ energy with low cost operations and flexibility.

The role of an organizational culture and individual towards knowledge management practice in cement industry

In the growing competition of company, nowadays, the company not only oriented towards products, but also oriented in the utilization of knowledge and technology. Therefore, an appropriate knowledge management was required so that the organization could compete with other competitors. This study aimed to identify and analyze how individual and organizational culture runs a role in the implementation of knowledge management in organizations. Data processing method used was grounded theory method which consisted of three stages, namely open coding, axial coding and selective coding. The results showed that the culture of collaboration and the skill of individual were main categories that played a role in the implementation of knowledge management in cement Industry. However, in its application, a culture of collaboration and the skill of individual have been linked to a learning culture, a culture of trust and centralization.

Design of quality system documentation in hydrotiller production unit as improvement of quality management system in small and medium enterprise

CV Citra Dragon is one of small and medium industries producing equipment and agricultural machinery (also known as Alsintan) in West Sumatra, Indonesia. The company needs to implement a quality management system (QMS) to win the competition as a result of globalisation. QMS applied in that company is still limited to a single product that is rice thresher machine (thresher). Therefore, the scope of the QMS in the company needs to be extended to other products that are hydro tiller which is one of the two main products produced by it. The existence of a well-documented quality system is important for a company in implementing QMS. Therefore, it is necessary to design a quality system documents on the company related to hydro tiller production process. It is based on the ISO 9001: 2008. Quality systems documents are required and made in the study include three levels of documentation, the procedures, work instruction, and form.

Comparison of quality engineering practices in Malaysian and Indonesian automotive related companies

The main motivating factor driving this research is to find differences between the automotive related companies in Malaysia and Indonesia with regard to quality engineering (QE) implementation. A comparative study between Malaysia and Indonesia provides the opportunity to gain perspective and thorough understanding of the similarities and differences on the critical factors for successful QE practices in the context of both these countries. Face to face interviews are used to compare the QE practices in two automotive companies in Malaysia and Indonesia, respectively. The findings of study showed that both countries have clear quality objectives to achieving zero defects in processes and products and total customer satisfaction. Top and middle management in both countries were found to be directly involved in quality improvement on the shop floor to provide On-The-Job training and actively encourage team members to perform quality problem solving through the formation of quality control circles (QCC) particularly in Indonesia automotive industry. In Malaysia automotive industry, the implementation was not fully effective, but they have started to cultivate those values in the daily execution. Based on the case study results and analysis, the researcher has provided suggestions for both countries as an improvement plan for successful QE implementation. These recommendations will allow management to implement appropriate strategies for better QE implementation which hopefully can improve companys performance and ultimately the making the automotive industry in both countries to reach world class quality. It is strongly believed that the findings of this study can help Malaysia and Indonesia automotive industries in their efforts to become more effective and competitive.

An Inventory System of Packaging Materials: Case Study at PT. Djambi Waras Jujuhan

PT Djambi Waras Jujuhan is one of Crumb Rubber Factory which is inseparable of inventory problems. It needs packaging materials for production process, especially in packaging process. Currently, PT Djambi Waras Jujuhan has the problems in controlling inventory system of packaging materials because of one supplier only supplying materials, variation of lead time, high minimum stocks of packaging materials and pile up in the storage. The aim of the research is to propose an inventory system of packaging materials to improve inventory performance considering variations of lead time. The inventory system we proposed consists of four steps. The first step is calculating Inventory Turnover (ITO) to identify how the performance level of the existing inventory system. The second step is determining aggregate planning of packaging materials, classifying packaging materials using ABC analysis and testing distribution of lead time. The third step is determining economic order quantity and order interval, safety stock and reorder point. The fourth step is calculating total annual inventory cost considering safety stock and variation of lead time. Sensitivity analysis is performed to see the effects of changes of input parameters to the decision variables and total inventory cost. Based on analysis we have done, current inventory system of packaging materials at PT Djambi Waras Jujuhan has not been efficient yet that we can see from the value of inventory turnover. From 38 types of packaging materials, 18 types of packaging materials have the value of inventory turnover more than 1 and 20 types have the value of inventory turnover less than 1. The inventory system we proposes in this paper can save 78,46% of total current inventory cost that is Rp.320.728.188,-. Therefore, the inventory system considering variation of lead time we proposed at PT Djambi Waras Jujuhan has increased the inventory performance.

The effect of TQM implementation towards productivity of employees using Structural Equation Modeling (SEM) analysis method in PT XYZ

This paper analyzes influences of TQMs implementation on employees productivity in PT XYZ, analyze predominant factor in order to establish the success of TQMs implementation as well as predominant factors affecting employees productivity. The research method used the result of interview and questionnaire. Number of respondents is 100 and using analysis method of Structure Equation Modeling (SEM) by software Linear Structural Relationship (LISREL) 9.0. The results showed the influences of TQMs implementation on employees and to specify the predominant factor in the implementation of TQMs and employees productivity. This paper is useful for manufacture companies in Indonesia. Because the variables used in this research are based on the empirical research. TQMs was measured six indicators and the work productivity of employee is measured by four indicators.

The delphi hierarchy process-based study of quality engineering in Malaysia and Indonesia automotive companies

Purpose – The purpose of this paper is to empirically evaluate the critical factors for successful quality engineering (QE) implementation in automotive-related companies in Malaysia and Indonesia. The existence of these critical factors for the successful application of QE would help the automotive industries, especially in Malaysia and Indonesia, to be able to investigate their current QE practices and how they could be improved. Design/methodology/approach – Delphic hierarchy process (DHP) methodology is used in this study. The DHP method is a combination of the Delphi method and the analytic hierarchy process (AHP) approach for determining the ranking of the factors and sub factors needed for successful QE implementation. The Delphi method is employed to gather data from automotive experts in both countries and the AHP approach is used to rank the critical factors for success of QE practices. Findings – The findings of this study showed that the automotive industries in Malaysia and Indonesia stressed...

An empirical investigation of quality tools and techniques practices in Malaysia and Indonesia automotive industries

This paper aims to investigate the tools and techniques for quality adopted by the automotive related companies in Malaysia and Indonesia and to find out the benefits and shortcomings of these quality tools and techniques; considerations in selecting quality tools and techniques; and the difficulties faced by automotive industries in adopting these tools and techniques. Semi-structured interviews were conducted with selected experts. The findings show that both Malaysia and Indonesia have highly implemented almost all seven basic tools compared to seven new tools. Besides brainstorming, sampling and flow charting are the other tools which high application in both countries. As for the advanced techniques, statistical process control, cost of quality, and benchmarking are the most implemented techniques in both countries. In terms of factors in selecting quality tools and techniques in automotive industries, the findings show that user friendliness and usefulness are the two primary internal factors considered in selecting quality tools and techniques. Meanwhile the two primary external factors in selecting the tools and techniques according to experts are necessity and organization. The organization factors include top management support, team work, and technical capability.