Noor Azlina Mohd Salleh

Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry

Purpose – The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and specifically in Malaysia; and selective studies on effective performance measurement for future integration of TQM and LM. The paper examines critical success and failure factors of the implementation stage based on established quality criteria, such as in the Deming Prize Award, Malaysian Prime Minister Award, ISO/TS16949, Malcolm Baldrige National Quality Award, SAEJ4001 and Toyota Production System.Design/methodology/approach – The paper takes the form of a review of the literature on TQM and LM, utilizing journal articles, reports, books and theses.Findings – Based on reviewed papers, it was noted that TQM and LM originate from Japan. TQM started from a Company Wide Quality Control Program initiated by Deming, while LM originated from the Toyota Production System. Both terms were coined by the west for global acceptance in ...