Noor Azlinna Azizan

Perceived service quality’s effect on patient satisfaction and behavioural compliance

PURPOSE The purpose of this paper is to advance healthcare service quality research using hierarchical component models. DESIGN/METHODOLOGY/APPROACH This study used a quantitative approach with cross-sectional design as a survey method, combining cluster and convenience sampling and partial least square structural equation modelling (PLS-SEM) to validate the research model and test the hypotheses. FINDINGS The study extends health service quality literature by showing that: patient satisfaction (PS) is dominant, significant and indirect determinant of behavioural compliance (BC); perceived service quality has the strongest effect on BC via PS. RESEARCH LIMITATIONS/IMPLICATIONS Only one hospital was evaluated. PRACTICAL IMPLICATIONS The study provides managers with a service quality model for conducting integrated service delivery systems analysis and design. ORIGINALITY/VALUE Overall, the study makes a significant contribution to healthcare organizations, better health outcomes for patients and better quality of life for the community.

Predictors for the Success and Survival of Entrepreneurs in the Construction Industry

A review of entrepreneurship literature suggests that entrepreneurial activities are the most important drivers for economic growth and corporate success, regardless of size, age or industry. Nevertheless, so far, only a few studies, if any, have considered entrepreneurship as a success factor for construction enterprises, although the importance of the construction industry to the nations economic growth is significant. This paper reports a conceptual framework for formulating the success and survival factors of entrepreneurs in the construction industry. It also integrates four major perspectives in entrepreneurship: entrepreneurial orientation, entrepreneurial organization, entrepreneurial competencies and entrepreneurial environment.

Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure

Nowadays, insurance companies are operating in a challenging and borderless business world. They should focus on improving their competitive advantages to secure increased profits and reduced costs. As fundamental elements of total quality management, performance measurement and risk management play important roles in ensuring sustainable operation. This study investigates the relationship between risk management committee structure and the operating efficiency of general insurance companies operating in Malaysia for the period 2008–2013. First, this research applies the dynamic network data envelopment analysis methodology, decomposing the typical two-stage operating process of general insurance companies. That is, we estimate the marketing efficiency and profitability efficiency. We find that the sample companies have to first improve their marketing efficiency, and then proceed to improve their profitability efficiency. Second, this study applies truncated regression to test the impact of risk management committee structure on general insurers’ operating efficiency. In todays business world, general life insurance companies have to manage risks well to gain a competitive advantage.

Strategically integrating risk management into intellectual capital management

This study investigates the effects of intellectual capital and risk management on the efficiency performance of Malaysian general insurers. We employ data envelopment analysis (DEA) to estimate efficiency performance. We run truncated regression with a bootstrapping approach for 16 unique Malaysian general insurers over the period 2008-2011. We find that intellectual ability and risk management of the sample firms have increased over the period from 2008 to 2011. The truncated regression results show that VAIC and the number of directors on the risk management committee are significantly and positively related to operating efficiency. However, the coefficient on the interaction term between the two variables is significantly negative. As for that related to risk management committee independence, our analysis shows no statistically significant result. This study provides an insight that not only Malaysian Government, but also other countries should strive to promote knowledge-based economy.

The impacts of risk-management committee characteristics and prestige on efficiency

We examine the effects of risk-management committee characteristics and prestige on efficiency, as well as the moderating effect of risk-management committee prestige on the association between risk-management committee characteristics and the efficiency of Malaysian insurance companies between 2008 and 2013. We apply the dynamic network slacks-based measure model to estimate efficiency, and truncated regression with a bootstrapping procedure to examine the impacts of risk-management committee characteristics and prestige on efficiency. We find significantly positive relationships among the variables, with the exception of the number of risk-management committee meetings. Furthermore, risk-management committee prestige could minimize the positive effect of risk-management committee characteristics on efficiency.

Managerial overconfidence, government intervention and corporate financing decision

Purpose - – The purpose of this paper is to investigate the impact of managerial overconfidence on corporate financing decision and the moderating effect of government ownership on the relationship between managerial overconfidence and corporate financing decision. Design/methodology/approach - – Pooled OLS, fixed effect models (FEM), and Tobit regressions are employed to examine the relationship between managerial overconfidence, government ownership and corporate financing decision of publicly listed companies in Malaysia for the period of 2002-2011. Findings - – The authors conclude that: first, CEO overconfidence is significantly and negatively related to corporate financing decision; second, a higher degree of managerial overconfidence would result in lower leverage in GLCs, whereas the effect does not significantly exist in NGLCs; third, a larger ownership of government in a firm will reduce the negative effect of managerial overconfidence on corporate financing decision; fourth, the moderating effect of government ownership on the association between managerial overconfidence and corporate financing decision in GLCs is more effective than NGLCs; and fifth, government intervention plays its role as moderating effect on the relationship between managerial overconfidence and corporate financing decision in firms with lower ownership concentration but not in firms with high ownership concentration (more or equal than 50 percent). Practical implications - – The finding implies that the moderating effect of government ownership on the association between managerial overconfidence and corporate financing decision in GLCs is more effective than NGLCs. Originality/value - – The authors make the first attempt to test the moderating effect of government ownership on the relationship between ownership concentration and corporate financing decision.

Regression Factors of Small Businesses Performance: Conceptual Model

This study represents an attempt to develop a model that demonstrates the relationship between HRM Practices, Governmental Support and Organizational performance of small businesses. Furthermore, this study assay to unfold the socalled “Black Box” to clarify the ambiguous relationship between HRM practices and organizational performance by considering the pathway of logical sequence influence. The model of this study consists two parts, the first part devoted to examining the causal relationships among HRM practices, employees’ outcomes, and organizational performance. The second part assesses the direct relationship between the governmental support and organizational performance. It is hypothesized that HRM practices positively influence organizational performance, and that employees’ outcomes mediating the relationship between HRM and organizational performance. Also, it is hypothesized that the governmental support impact positively organizational performance. The expected results of this study demonstrate that employee outcomes partially mediating the relationship between HRM practices and organizational performance. And governmental support fully impact organizational performance.

Depth penetration of enterprise risk management model in Malaysian government sector

With the worsening of operating environment due to intense competition brought about by globalisation and market liberalisation, the risks faced by corporate Malaysia have been fierce and getting more complex. Motivated from this issue, we conducted a research to investigate the awareness and depth penetration of Enterprise Risk Management (ERM) in Malaysian Government agencies. After knowing the level of risk management in every sector we can start to implement ERM in every government sectors to reduce their risk and achieve target to have efficient and transparent government. We surveyed the profile and commitment of Public Sectors in Malaysia to ERM practices and used factor analysis and regression analysis to determine the intensity, challenges and benefits of ERM implementation in government sectors. Our finding suggested that implementation of ERM in public sectors can increase the performance and corporate governance of the Malaysian government.