Nur Riza Mohd Suradi

Value-based total performance excellence model: A conceptual framework for organisations

This article presents a conceptual framework for the development of a value-based total performance excellence model (VBTPEM) in organisations. This model signifies core values as a strategic component for an organisation to achieve total performance excellence. The VBTPEM is an extension of the earlier version of the TPEM proposed by Husain et al. [Husain, N., Abdullah, M., Idris, F., & Sagir, R.M. (2001). The Malaysian total performance excellence model: A conceptual framework. Total Quality Management, 12(7&8), 926–931] and Abdullah et al. [Abdullah, M., Husain, N., & Nik Hassan, N.M. (2008). Guidelines for implementing value-based total performance excellence model in business organizations. Presentations at the The Islamic Perspective Forum, Manila, Philippines]. This extension integrates the intangible parts of performance measurement that have become a pivotal issue in many organisations. Hence, this paper discussed the core values associated with each of the criteria in the TPEM framework. The significance of the study is that it contributes to the extended version of performance measurement research by integrating core values into the total performance excellence framework. The notion of values-driven total performance excellence applies to an organisation that achieves superiority in both financial and non-financial performances due to reinforcement and internalisation of balanced, viable, aligned, and authentic core values in that organisation [Hultman, K., & Gellerman, B. (2002). Balancing individual and organisational values: Walking the tightrope to success. Hoboken, NJ: John Wiley & Sons].

Developing treatment plan support in outpatient health care delivery with decision trees technique

This paper presents treatment plan support (TPS) development with the aim to support treatment decision making for physicians during outpatientcare giving to patients. Evidence-based clinical data from system database was used. The TPS predictive modeling was generated using decision trees technique, which incorporated predictor variables: patients age, gender, racial, marital status, occupation, visit complaint, clinical diagnosis and final diagnosed diseases; while dependent variable: treatment by drug, laboratory, imaging and/or procedure. Six common diseases which are coded as J02.9, J03.9, J06.9, J30.4, M62.6 and N39.0 in the International Classification of Diseases 10th Revision (ICD-10) by World Health Organization were selected as prototypes for this study. The good performance scores from experimental results indicate that this study can be used as guidance in developing support specifically on treatment plan in outpatient health care delivery.

Importance-performance analysis and Customer Satisfaction Index for express bus services

A study was carried out to investigate customer satisfaction level towards the public transportation services provided by Consortium Express Bus Company. 200 respondents consisting of 65 men and 135 women participated in the study survey. The survey was conducted in three bus stations in Kuala Lumpur and Selangor areas, namely Pudu Bus Station, Kajang Bus Station, and Putra Bus Station. Importance-Performance Analysis was used to identify customer perceived factors that needed to be prioritized for improvement. From this analysis, drivers and counter staffs were categorized as factors which needed to be given consideration. Customers were satisfied with the comfort, security, and ticket prices; thus the kind of services given must be maintained. Customer Satisfaction Index was used to analyze customer satisfaction level and was found to be 64.1%. This indicates that overall, the bus express services were at a moderate level of satisfaction.

Technological innovation capability in Malaysian-owned resource-based manufacturing companies: Early findings

This study aims to identify the determinants of technological innovation capability of Malaysian-owned companies in the resources-based manufacturing, to identify the relationship between technological innovation capability (TIC) and technological innovation performance (TIP) for the resource-based manufacturing. Furthermore, this study also aims to identify innovation capability factors that need more emphasis and improvements from the respective authority. The scope of the study covers four industries which are petrochemical industries, pharmaceutical industries, palm oil-based industries and food processing industries which are located in the state of Selangor. Descriptive analysis, correlation analysis and performance capability analysis were used in this study. It was found that, technological innovation capabilities (TIC) for companies in the resource-based manufacturing are moderate. Factors such as policies capability, human resources capability and facilities capability have a positive relationsh...

The importance of basic factors in innovation processes and their effects on innovation capability of Malaysian-owned manufacturing companies

Innovation is the core ingredient in the competitiveness of today’s businesses. Any company that cannot innovate will be losing its competitiveness. While the study on innovation at conceptual level is widely available, there is still lack of deep understanding of how innovation factors impact each stage of the processes of innovation that happen in Malaysian companies. This process-factor approach and understanding may help the government focuses its assistance on relevant factors at relevant process according to the size of the company. This study examines how companies are affected by fundamental factors needed in innovation. Based on results of MYTIC Study 2012 on the level of Technological Innovation Capability (TIC) of Malaysian companies using the RDCB framework, the significance of each innovation factor in each innovation process is determined. This study shows that human resource factor gives more impact than other factors in most processes. Also, financial and human resource factors are likely ...

Innovation value chain capability in Malaysian-owned company: A theoretical framework

Good quality products or services are no longer adequate to guarantee the sustainability of a company in the present competitive business. Prior research has developed various innovation models with the hope to better understand the innovativeness of the company. Due to countless definitions, indicators, factors, parameter and approaches in the study of innovation, it is difficult to ensure which one will best suit the Malaysian-owned company innovativeness. This paper aims to provide a theoretical background to support the framework of the innovation value chain capability in Malaysian-owned Company. The theoretical framework was based on the literature reviews, expert interviews and focus group study. The framework will be used to predict and assess the innovation value chain capability in Malaysian-owned company.

The impact of culture and employee-focused criteria on productivity: A structural equation modelling approach

Culture and employee-focused criteria are important factors for the success of any organization. These factors have to be aligned with the productivity initiatives in the organization in order to gear ahead for excellence. Therefore, this article investigated the impact of culture and employee-focused criteria on productivity in Higher Education Institutions (HEIs) in Malaysia using intangible indicators through core values. The hypothesized relationship was tested using Structural Equation Modeling (SEM) with the PLS estimation technique. 429 questionnaires were returned from the target population. The results of the modelling revealed that the PLS estimation confirmed all the hypotheses tested as in the hypothesized model. The results generally support significant relationships between culture values, employee-focused values and productivity-focused values. The study also confirmed the mediating role of employee-focused values for the relationship between culture values and productivity-focused values. ...

Multi-factor of employee values: A confirmatory factor analytics (CFA) validation

Employees are an asset to the organisation and therefore, values that surround them have to be empowered for the benefit of the organisation. This article examines the factor structure of employee values which are fairness, consultative, mutual trust, acknowledgement, altruism and empowerment. Questionnaires were distributed to staff at the selected Higher Education Institution (HEI) in the east coast of Malaysia. The data collected was analysed using confirmatory factor analytic (CFA) approach in order to test the 6-factor hypothesized model of employee values. The revised hypothesized CFA model yielded a p-value of 0.180, normed chi-square of 1.329, CFI of 0.995, TLI of 0.990, GFI of 0.960 and RMSEA of 0.054 that suggested 4 core values, that is, fairness, consultative, mutual trust and altruism that dominantly explained the university’s employee values in the selected university. Besides,Bayesian estimation was then employed to cross-validate and support the modeling result obtained from the maximum likelihood (ML) estimation. Both Bayesian and ML estimation results are comparatively agreed to each other. The findings may pave the way forward for empowering values adoption and embracement for employees especially at the HEI in Malaysia.

The Perception on the Importance and Satisfaction of UKM Lecturers Towards E-Learning Utilisation

e-Learning is an innovation in the world of education today. Universiti Kebangsaan Malaysia (UKM) has introduced its own e-Learning platform called SPIN in 2008. It was later changed to i-Folio in 2011 but still has the same primary function. Apart from these two systems, e-Learning can also be conducted using various mediums such as websites, blogs and social networking sites. A study has been conducted to determine UKM lecturers’ level of satisfaction of in utilising e-Learning. The sample consisted of 206 UKM lecturers from seven faculties. Overall, the study found that the lecturers are satisfied with the e-Learning utilisation. They feel that the e-Learning attributes in UKM involving the delivery of teaching information is at an acceptable level while the attributes that involve discussion in terms of scoring or forum which has a low priority and considered not that important when utilising e-Learning. The quality of utilising e-Learning in UKM is at an acceptable level. In addition, only in the Faculty of Islamic Studies, there is a relationship between the frequency of lecturers utilising e-Learning and the importance of utilising e-Learning.

History and challenges of national examination as a quality measurement for high school students in Indonesia

Education in Indonesia has been established before the Indonesian state. Therefore, the history of Education in Indonesia is quite long. Education that has existed since ancient times, and then forwarded to the days of the Hindu and Buddhist religious influence, then the influence of Islamic religious era, the education in the colonial era until education in independence era. At Indonesia for senior high school students, the quality measured by national exam. The national examination has a long history and full of pros and cons in determining the quality of students. With different level social economic status, and teacher quality in each schools, the student quality would be assessed within a period of three years. The interesting part is whether the national examination, able to measure the quality of students?. Is the quality of students can only be measured through the national exam?. Then various fraud taint the education particularly in the implementation of national examination. This research would...