Nuri Basoglu

A critical assessment of information technology adoption: technical, organisational and personal perspectives

In todays rapidly changing competitive environment, information technology (IT) within an organisation is continuously improved, driven by external push of technological advances and internal pull of increasing organisational needs. In order to achieve the greatest return on IT investment, the diffusion process of IT within the organisation should be examined carefully. This study aims to explore the effects of technical, organisational and personal characteristics on the diffusion of different information technologies within organisations, and to discover the relationship between the diffusion and infusion of these technologies and the effectiveness, efficiency and productivity of managerial decision making processes. Based on a thorough review of theoretical background and prior empirical studies in the area, an integrated research framework concerning IT diffusion context has been developed and tested via a survey applied on individuals from different organisations. Findings suggest that the antecedents of the diffusion patterns vary for different types of information technologies.

Interface feature prioritization for web services: Case of online flight reservations

Acceptance, utility, and usability of system designs have become a focal interest in human-computer interaction (HCI) research, yet at present there is a lack detailed understandings of which system design features influence them. The purpose of the study is to examine the effects of five product design features; customization, adaptive behavior, memory load, content density, and speed on user preference through an experimental study by using conjoint analysis. In experimental study, instead of classical conjoint cards, prototypes were generated for products. Besides, desirability and market segments of product prototypes were identified. In line with the results, among the five product design features, speed is the most and customization is the least important features that affect user preference. Contrary to the expectations, customization has a relatively small importance value in this research. Subsequent design features that influence user preference after speed are minimal memory load, adaptive behavior, and content density, respectively. According to findings, interfaces that have high-speed, minimal memory load, adaptive behavior, low content density, and customization features are more preferable than those that do not.

Determining Patient Preferences for Remote Monitoring

This paper presents the patient preferences for an application in remote health monitoring. The data was collected through a mobile service prototype. Analytical Hierarchy Process and Conjoint Analysis were used to extract the patient preferences. The study was limited to diabetes and obesity patients in Istanbul, Turkey. Results indicated that sending users’ data automatically, availability of technical support, and price are key factors impacting patient’s decisions. This implies that e-health service providers and designers should focus on the services that enable users to send measurement results automatically instead of manually.

An empirical analysis of the antecedents of adoption of online services: A prototype‐based framework

Purpose – Online services have replaced many services that were delivered through other avenues. However, adoption of them has varied significantly. This paper seeks to expand on technology adoption theories by integrating them with those exploring service innovation and attempts to explore factors that help or hinder the attitude towards using online services. Thus, the study aims to provide insight into attributes to which developers and designers of such services should pay attention.Design/methodology/approach – The study accomplishes the purpose stated above through testing a framework that was developed as a result of critical literature review, interviews, a brainstorming session, an expert focus group and a final large‐scale survey. A set of prototypes was developed as alternative interfaces for the online service.Findings – In addition to finding that usefulness and ease of use are affecting the intention to use in the case of online services, the paper also identified that users were positively ...

Impact of Man-Machine Interaction Factors on Enterprise Resource Planning (ERP) Software Design

Enterprise resource planning (ERP) systems integrate processes and functions across the company by using a single data repository. Today ERP systems are not only accepted as simple software packages but a core engine of a framework for business processes. Since adopters of ERP systems have a great number of alternatives during the selection process, software vendors should differentiate their product. Various differentiation policies can be applied by software vendors to achieve competitive advantage in the market. This paper is focusing on one of these policies; area of man-machine interaction. In this study, first, adaptive and intelligent characteristics for the user interface of the ERP package were explored by conducting survey to ERP system end-users. In this survey, we primarily aim to understand and model the factors that are affecting end-user satisfaction with the ERP system and its interface design. The results indicate that ease of use (EoU) and usefulness are determinants of end-user satisfaction with ERP system and its interface design. This paper discusses these findings, the models that we were inspired while we had been forming our model, our model framework and finally describes future study opportunities about human and computer interaction analysis and prototyping studies in ERP systems

Exploring the Contribution of Information Systems User Interface Design Characteristics to Adoption Process

There is an increasing interest in developing better user interfaces using different technologies. Even user interface is deemed to be the tips of iceberg, capability of user interface add a lot to the information technology (IT) adoption process. This paper aims at developing a better understanding of interface design characteristics and technological architecture that affect smoother user adoption. The authors investigated the interface design characteristics by performing a qualitative analysis that included semi-structured in-depth interviews. A total of nine information systems (IS) users and five IS developers participated in the study. Many interface design characteristics that are evaluated in the literature are also considered. This paper also presents technology adoption taxonomy for classifying the factors that influence user technology adoption. Findings of interviews, the proposed technology adoption taxonomy and implications of these findings are discussed. Also, further research opportunities are described.

Exploring the contribution of the design characteristics of Information Systems' user interface to the adoption process

Today, the user interface component of Information Systems (ISs) is attracting great attention, being improved continuously and contributing more to the success of technology adoption. Even though the user interface is deemed to be the tip of the iceberg, the capability of the user interface adds a lot to the Information Technology (IT) adoption process. This paper aims at developing a better understanding of the interface design characteristics and technological architecture that affect smoother user adoption. The authors investigated the technology adoption characteristics by performing a qualitative analysis that included semistructured in-depth interviews. A total of nine IS users and five IS developers participated in the study. Many interface design characteristics that are evaluated in the literature were also considered. This paper also presents a technology adoption taxonomy for classifying the factors that influence user technology adoption. The findings of the interviews, the proposed technology adoption taxonomy and the implications of these findings are discussed. Also, further research opportunities are described.

Optimizing the Change Management of Enterprise Resource Planning Systems Implementations

Although enterprise resource planning (ERP) systems are being used widely all around the world, they also carry out many problems as well as their benefits. These systems are well known for enhancing cross functional efficiency and effectiveness through the integration of all information flowing throughout an organization. However, during different project life cycle stages of ERP systems, this integration may not be provided because of the formulation of incompatibilities, which are greater than the optimum level, among different parties like ERP system, processes of the organization and system users. Within this study, existing incompatibilities between these parties are modeled respectively. In common the model propose that the ERP product mostly matching with the processes of the organization should be selected, processes of the organization should be changed for being compatible with the ERP system and system users should be educated, new qualified people should be hired etc. for making the system and processes more familiar to people. Here the point is that all of these are done for keeping incompatibilities between the ERP system, processes, and people at minimum level because this minimalism will avoid optimization and utilization problems. This study not only handles problems of ERP from a newer perspective, but also provides insight to managers about managing the change and utilizing their resources efficiently for adopting the ERP software across the organization

Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey

Mobile telecommunication industry is no longer relying on voice services. Recently, mobile services are gaining more popularity among the providers and their customers in the USA. US mobile telecommunication industry is also starting to rely more on mobile services. This paper presents two parts of a comprehensive research project undertaken: exploration of adoption factors in the USA and comparison of them with those found in Turkey in a prior study by the same research team. As the identified factors are integrated into the technology acceptance model (TAM), a new framework is outlined. This framework is expected to help the mobile service providers to design better mobile services that can address the needs of their users in different markets. The research methodology used in this study is a qualitative one. Interviews were conducted to justify the factors. The interview questions are designed specifically to address the factors related to mobile services. The interview results indicate that intermediary aspects (ease of use and usefulness) are the top aspects followed by service and social aspects. The results also showed that there were several similarities as well as some differences between the factors that affect the adoption of mobile services in the USA and Turkey.

Exploring Barriers to Innovation Diffusion in Health Care Service Organizations: An Issue for Effective Integration of Service Architecture and Information Technologies

This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality and efficiency of the sector. For this purpose, the diffusion barriers and mitigation processes are identified through an extensive literature research. Information technology (IT) is used as a case study representing the innovations in health care organizations. A conceptual model is built to lay out the relationships among factors affecting IT diffusion in health care organizations, impacts on the sector and actions that should be taken by the policy makers, managers and end-users for an effective IT integration into health care.