Omar Bentahar

Traceability project of a blood supply chain

ABSTRACT To address security issues and quality, blood transfusion centres (BTCs) were led to implement a traceability system. This approach not only helps to protect sensitive and confidential data, but also to trace exhaustively blood products throughout the transfusion chain. In addition, traceability allows organisations to optimize their internal processes and move towards a better integration of the supply chain. However, the design and implementation of a traceability project based on information system (IS) involve strategic and organisational issues that the top management and the project team should anticipate and control to ensure the required performance. The qualitative study of a European BTC contributes to the understanding of the relationship between the managerial variables and internal project performance, and also the impact of IS project on the supply chain.

Les facteurs d’adoption d’une innovation appliquée aux flux de patients : le cas d’un centre hospitalier au Luxembourg

RÉSUMÉ La réduction des coûts et l’amélioration de la qualité de service représentent aujourd’hui des enjeux majeurs dans le management des opérations de l’hôpital et plus particulièrement celles relatives aux flux de patients. Dans ce contexte, l’innovation peut jouer un rôle important et créer de la valeur. Peu de travaux de recherche ont étudié l’innovation en relation avec la logistique hospitalière d’où l’intérêt de cette étude. La recherche présentée se focalise sur la compréhension des facteurs d’adoption de l’innovation par un centre hospitalier dans le cadre d’une démarche de traçabilité des flux de patients.

Key success factors for implementing purchasing groups in the healthcare sector

ABSTRACT A number of European Union reforms have been established in the healthcare sector with the aim of improving budgetary control. Logistics costs, in particular those relating to purchases, represent a significant share of hospital expenditure. In such situations, purchasing groups can bring health services considerable savings while maintaining service quality. Nevertheless, studies show that communication and cooperation issues can hinder the implementation and performance of purchasing groups, especially in the healthcare sector characterised by a complex supply chain. In addition, little research has been done to explore purchasing groups, despite their current development, both in the private and public sectors. This twofold empirical and theoretical observation is the motivation for this case study, which aims to identify and develop our understanding of the key success factors for implementing a purchasing group in the healthcare sector.

Le management de projet comme déterminant de l’innovation supply chain : le cas d’une entreprise industrielle européenne

RÉSUMÉ Avec la mondialisation des échanges et l’accentuation de la concurrence, la compétitivité des entreprises industrielles dépend non seulement de l’amélioration continue de leur processus mais également de l’adoption d’innovations technologiques et managériales. L’innovation managériale a suscité peu d’intérêt de la part des chercheurs en sciences de gestion, notamment dans le domaine de la logistique et de la supply chain. Dans le même temps, au même titre que l’innovation technologique, l’innovation managériale est considérée par les chercheurs et les praticiens comme levier améliorant la performance des entreprises. Ce double constat motive cette étude qui porte sur une innovation managériale inédite en Europe, dans la supply chain d’une entreprise industrielle. Notre recherche tente de comprendre ce type d’innovation et ses déterminants organisationnels et managériaux sous le prisme du management de projet en se focalisant sur ses caractéristiques clés.

Investigating automation and AGV in healthcare logistics: a case study based approach

ABSTRACT In France, as in numerous countries, healthcare organisations are undergoing major transformations, leading them to rationalise their resources and optimize their flows. In this context, automation can play an important role, enabling value creation and patient satisfaction. Previous research has mainly focused on the technological aspects of automation, neglecting the organisational issues related to the implementation of this innovation and particularly the management of the hospital staff, including logistics personnel, involved within the organisational change process. The aim of this article is, at least, to partly address this gap within the literature, and to propose, based on an exploratory case study, an analysis grid of the challenges and changes in terms of logistics flows (pharmaceutical, waste, laundry, etc.) that impact staff involved in managing these flows in a hospital context. Our results highlight the importance and necessity of anticipating the building and deployment of new knowledge and skills in order to efficiently and effectively design and manage automated logistics flows with AGV system.