One-Ki Daniel Lee

Knowledge Management Systems Diffusion in Chinese Enterprises: A Multistage Approach Using the Technology-Organization-Environment Framework

With the recognition of the importance of organizational knowledge management (KM), researchers have paid increasing attention to knowledge management systems (KMS). However, since most prior studies were conducted in the context of Western societies, we know little about KMS diffusion in other regional contexts. Moreover, even with the increasing recognition of the influence of social factors in KM practices, there is a dearth of studies that examine how unique social cultural factors affect KMS diffusion in specific countries. To fill in this gap, this study develops an integrated framework, with special consideration on the influence of social cultures, to understand KMS diffusion in Chinese enterprises. In our framework, we examine how specific technological, organizational, and social cultural factors can influence the three-stage KMS diffusion process, that is, initiation, adoption, and routinization. This study provides a holistic view of the KMS diffusion in Chinese enterprises with practical guidance for successful KMS implementation.

Knowledge reuse through electronic repositories: A study in the context of customer service support

Organizations are implementing electronic repository systems to facilitate knowledge reuse but with varying degrees of success. There is a lack of understanding of how individual and technical factors interact in determining knowledge reuse and the performance benefits that could be derived from electronic knowledge repositories. We proposed a model to explain the impact of user motivation and the users perception of the value of the available knowledge repository on knowledge reuse and the individuals performance benefits through using the system. Through a field survey, we found that perceived knowledge repository capability and intrinsic motivation positively affected knowledge reuse, which in turn impacted the benefits derived from using the system. We also found that perceived knowledge repository capability moderated the relationship between extrinsic reward and knowledge reuse.

How Does IT Ambidexterity Impact Organizational Agility

Organizational agility is a significant business capability. Though there have been numerous studies about the effects of information technology IT capabilities on organizational agility, there has been limited attention on the enabling effects of IT ambidexterity, namely, the dual capacity to explore and exploit IT resources and practices. We propose that IT ambidexterity enhances organizational agility by facilitating operational ambidexterity, and that the magnitude of facilitation depends on the level of environmental dynamism. We test these relationships utilizing data from a large-scale, matched-pair field survey of business and IT executives. The results confirm that a firms IT ambidexterity does enhance its organizational agility through the mediated effects of operational ambidexterity, and that the dynamism of a firms environment affects these relationships.

A New Perspective on GDSD Risk Management: Agile Risk Management

Risk management in globally distributed software development (GDSD) projects is becoming a critical area of concern for practitioners. The risks in GDSD projects can be dynamic due to the multiplicity in various aspects of GDSD projects (e.g., multi-locations, multi-cultures, multi-groups, multi-standards, and multi-technologies). This multiplicity nature leads to dynamic interactions among the internal (i.e., people, process, and technology) and external elements of a GDSD project. This study aims to develop a new framework to identify the dynamic risks in GDSD projects and mitigate them using agile risk management practices. We reflect the proposed framework on a case of GDSD project in the literature, which experienced high multiplicity and thus high dynamics in its project management.

A study of the continuous usage intention of social software in the context of instant messaging

Purpose – As social networking is becoming more popular, social software has achieved an important position in the internet business industry. For social software to be successful, it is crucial to understand how users form their continuous usage intentions toward social software. This paper aims to discuss these issues. Design/methodology/approach – Drawing upon socio-technical and social cognitive perspectives, this study proposes a theory-based model that investigates the interaction effects between social (i.e. perceived user base and relationship commitment) and technical (i.e. perceived system quality) factors of social software, in addition to their direct effects on continuous usage intentions. To empirically validate the proposed research model, a structural equation modelling technique was used. Findings – The results of our model test indicate that all relevant social and technical factors are significant determinants of continuous usage intention. Moreover relationship commitment exhibits a po...

Managing Dynamic Risks In Global It Projects: Agile Risk-Management Using The Principles Of Service-Oriented Architecture

Risk management in global information technology (IT) projects is becoming a critical area of concern for practitioners. Global IT projects usually span multiple locations involving various culturally diverse groups that use multiple standards and technologies. These multiplicities cause dynamic risks through interactions among internal (i.e., people, process, and technology) and external elements (i.e., business and natural environments) of global IT projects. This study proposes an agile risk-management framework for global IT project settings. By analyzing the dynamic interactions among multiplicities (e.g., multi-locations, multi-cultures, multi-groups, and multi-interests) embedded in the project elements, we identify the dynamic risks threatening the success of a global IT project. Adopting the principles of service-oriented architecture (SOA), we further propose a set of agile management strategies for mitigating the dynamic risks. The mitigation strategies are conceptually validated. The proposed framework will help practitioners understand the potential risks in their global IT projects and resolve their complex situations when certain types of dynamic risks arise.

Creating knowledge within a team: a socio-technical interaction perspective

Creating knowledge within a team for developing new products and services is considered a primary means for improving organizational performance. Drawing upon the socio-technical perspective, we investigate the blended effects of social (learning culture, teamwork quality, and knowledge complexity) and technical (IT support) factors on team-level knowledge creation and team performance. We propose a model that features synergetic interactions between social and technical factors in this knowledge creation process. The model was tested by utilizing data from a field survey of industry managers. The results show significant interactions between social and technical factors, which influence team-level knowledge creation and, in turn, team performance. Our findings can be used to develop socio-technical initiatives to enhance the process of creating team-level knowledge within firms.

Alignment Between Internal and External IT Governance and Its Effects on Distinctive Firm Performance: An Extended Resource-Based View

Only a few firms possess all of the information technology (IT) resources required to compete effectively in todays dynamic business environment. Consequently, firms face critical challenges in developing their IT governance by integrating, building, and reconfiguring IT resources available internally and externally to achieve a competitive advantage. However, prior studies have mostly examined IT governance only from an internal (e.g., IT organization design) or external (e.g., IT outsourcing) perspective. Therefore, how the internal and external IT governance of firms simultaneously lead to firm performance remains unclear. To address this research gap, we conceptualize internal and external IT governance from the extended resource-based view, propose three alignments between both types of governance, and hypothesize their effects on distinctive firm performance. We then empirically test these hypotheses using 213 Korean firms that have implemented IT outsourcing. Results show that a hierarchy-based alignment (i.e., between internal and external hierarchy governance) optimizes the operational efficiency of firms, a market-based alignment (i.e., between internal and external market governance) offers the greatest advantage in terms of market growth, and a network-based alignment (i.e., between internal and external network governance) leads to the best innovation performance. Furthermore, our post hoc test also reveals some unexpected alignments (e.g., between internal market and external hierarchy governance) that positively influence firm performance, which call for new areas of discussion with alternative theoretical perspectives. This study guides practitioners in choosing outsourcing alignments by comprehensively analyzing the effects of various alignments on distinctive outcomes.