Otmar Adam

Cross-Enterprise Business Process Management Architecture - Methods and Tools for Flexible Collaboration

New forms of cooperation like collaborative business scenarios require a deep but flexible integration of enterprises. To manage cross-organizational business processes existing concepts for business process management need to be adapted and extended. In this paper an architecture is presented, that shows how cross-enterprise processes can be planned, implemented and controlled. The architecture is based on the differentiation of global knowledge within the network and local knowledge of each participating company. Another important part of it is the process lifecycle model that serves as a guideline for the process-oriented setting-up and operation of cooperations. By the use of graphic representations of BPM-models and intuitive metaphor based model-generation and -visualization tools a broad acceptance for the inter-organizational BPM-effort within the network can be achieved.

Managing inter-organizational business processes using an architecture for M-business scenarios

The mega-trends of the global economy evolve the necessity for enterprises to work together effectively and efficiently. These collaborative business scenarios depend on real-time processes in mobile settings where the interaction between partners is conducted. To support the planning and control of these mobile business processes is very complex. Thus a mobile device supported architecture is presented as a framework to enable process management in mobile scenarios. In order to cope with the complexity this approach proposes a mobile-BPM-lifecycle consisting of five crucial steps to establish mobile collaboration. This kind of mobile BPM requires a strong tool support for the mobile user on site as well as a desktop solution for the process controller. First building blocks of such a prototype are presented.

Next Generation Business Process Management

Geschaftsprozesse haben sich als zentrales Gestaltungsobjekt in Unternehmen etabliert. Der erfolgreiche Umgang mit den Mega-Trends der Weltwirtschaft macht eine Flexibilisierung der betrieblichen Leistungserstellung notwendig, die in einem ganzheitlichen Ansatz von der Strategie uber die Prozesse bis zur IT-Unterstutzung reichen muss. Hierfur wurden Geschaftsprozessarchitekturen stetig weiterentwickelt und konnen dazu dienen, konzeptionelle Anpassungen der Geschaftsablaufe unmittelbar in IT-Systeme zu ubertragen. So werden neue Innovationspotenziale freigesetzt, die das Uberleben der Unternehmen auch in der nachsten Generation ermoglichen. Voraussetzung ist die Umsetzung des so genannten Next Generation Business Process Management, wozu das vorliegende Buch einen Beitrag leisten kann.

E-Collaboration Architecture for Customer-Driven Business Processes in Inter-Organizational Scenarios

Heterogeneous customer requirements in combination with technological improvements enable new or improved customer-driven business processes. The management of such processes requires a deep but flexible integration of enterprises. In this context new forms of cooperation like E-Collaboration, describing the efficient and effective collaboration of participants in a value-added network, arise. In order to manage customer-driven business processes across such networks, existing concepts for business process management need to be adapted and extended. In this paper an E-Collaboration architecture is presented, that shows how cross-enterprise, customer-driven processes can be planned, implemented and controlled. The architecture is based on the differentiation of global and local knowledge in the widely used Architecture for Integrated Information Systems (ARIS), developed at the IWi. Another important building block is the life-cycle-model that serves as a guideline for the process-oriented creation and operation of collaborations towards a common customer-driven production and bundling of goods and services.

Conceiving and Implementing Pan-european Integrated Public Services

One of the main strategic goals of the European Union is a borderless Europe. In reality there are yet a lot of steps to achieve this ambitious goal. An impediment to this mobility is the lack of integration in pan-European administrative processes. To solve the problems these business processes have to be made transparent to the citizen and public services need to be integrated. To do so, public administrations have to interact seamlessly vertically (Europe, nation, region, municipality) as well as horizontally (between countries) with each other. This implies not only the use of standards for data exchange but also the interoperability of business processes. InfoCitizen is a “proof-of-concept” e-government project in the context of the EU IST Framework Program 5 with a budget of more than three million Euros. Within InfoCitizen a European Information Architecture dealing with the interoperability problem has been developed. Based on these blueprints a prototype has been implemented and currently user-partners are evaluating the concepts and the system in interacting local showcases. In this paper the results of the project are shown by summarising the project so far. Findings are used to map out future tasks.

Enabling customer-driven processes in value-added networks using an architecture for e-collaboration

Different customer requirements in combination with technological advances caused mainly by the Internet enable new or improved customer-driven business processes. The management of such processes requires a deep but flexible integration of enterprises. In this context new forms of cooperation like e-collaboration, describing the efficient and effective collaboration of participants in a value-added network, arise. In order to manage customer-driven business processes across such networks, existing concepts and tools for business process management need to be adapted and extended. For that purpose an e-collaboration architecture is presented in this paper, which shows how cross-enterprise, customer-driven processes can be planned, implemented and controlled in a value-added network. Another important building block is the life-cycle-model that serves as a guideline for the process-oriented creation and operation of cooperations towards a common customer-driven production and bundling of goods and services

ARIS in Cross-Border E-Government — Integrated Automation of Public Services for the InfoCitizen

The enlargement of the European Union will lead to higher cross-national mobility amongst European citizens. This will make public administration interaction across Europe more complicated. To ensure that this interaction does not become a barrier to citizens, European public administrations need to support E-Government in an information, communication and transaction stage, but above all in an integration stage. The interactions of processes from public services need to be integrated in an interoperable infrastructure. Such a solution was developed in the EU project “Info Citizen” on a conceptual and technical level based on ARIS. The solution was proven to be working in a scenario simulating a real curriculum vitae of a mobile European citizen.