Panagiotis Kokkinakos

Citizens Collaboration and Co-Creation in Public Service Delivery: The COCKPIT Project

Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. Its an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens. Currently, Societies witness more than ever that Web 2.0 and social media in particular, constitute the emerging, if not already established, mass collaboration and cooperation platform between citizens and administrations, as the latter have started to realise the benefits of such applications. The COCKPIT project builds on these developments and based on a highly synergetic approach aims to define a new Governance model for the next generation public service delivery, by combining various research areas.

Accelerating Policy Making 2.0: Innovation directions and research perspectives as distilled from four standout cases

Abstract People are lately re-considering the advantages of becoming once again an active part of the society, as they everyday discover new ways of connecting with each other towards common goals. This increasing change of attitude calls for new tools and methods as traditional tools for policy making have proved unable to predict and cope with most of todays pressing and persistent challenges. In this context, it is considered as of pivotal importance to study a set of representative set of modern Policy Making 2.0 best cases, in order to scout towards evidence-based future directions, policy propositions, documented results and conclusions. The purpose of the paper at hand is to provide policy makers, practitioners, as well as other interested stakeholders, with a bouquet of (mostly ICT-related) policy implications and practical recommendations that steam through an evidence based, domain-wide study, aiming at directing them towards more efficient and effective launch, steering and sustaining of Policy Making 2.0 initiatives. Early engagement of stakeholders, openness, user friendliness and agility in the whole procedure constitutes only a high level presentation of the propositions and implications derived as a result of the analysis that follows.

Benefits and Risks in Dynamic Manufacturing Networks

More and more manufacturing enterprises realize that, by operating as single enterprises in traditional supply chains, they cannot cope with the challenges of the modern demanding environment, and that they need to adopt new and innovative strategies in order to remain competitive. The establishment of Dynamic Manufacturing Networks (DMNs) brings together various innovations, such as just-in-time delivery, flexible manufacturing, organizational streamlining, and total quality, and emerges therefore as an advanced reaction of collaborating enterprises to the constantly changing business environment and its characteristics. This paper aims to expose the benefits and risks involved in such networks, and create thereby the foundation for elaborating further on the key factors that could be utilized for attracting organizations and enterprises into embracing the vision of DMNs, supporting thus not only industrial organizations and practitioners interested in implementing such solutions, but also scholars and researchers who study these new forms of business.

An Integrated Methodology for the Evaluation of ePetitions

An ePetition is a petition that gathers support electronically. The review of existing ePetition cases reveals that the real impact of current ePetition practices is difficult to be addressed and evaluated. This difficulty is also due to the lack/incompleteness of specific and unified methodologies for the evaluation of ePetition results. In this framework, the authors in this chapter are firstly presenting an overview of existing methodologies for the evaluation and assessment of ePetition approaches. Then, they propose a unified and complete methodology for the in-depth evaluation of an ePetition approach. The last part of the chapter is devoted to the presentation of the main results from the real-life application of this evaluation methodology, in the context of an FP7-funded project.

Digital technology and innovation trajectories in the Mediterranean region

Weak macroeconomic conditions mean admittedly that government spending on Information and Communication Technologies (ICTs) is reduced and consequently that ICT-related policies are scrutinized for their necessity, efficiency and impact on growth. At the same time, such conditions bring into the spotlight and set priority to measures targeting the ICT sector and promoting ICT-based innovation as a means of pursuing economic recovery. The 2008 financial crisis affected severely several parts of the world and particularly the Mediterranean region, where, even today, several years after the start of this economic turmoil in Europe, finding an effective response to mitigating the consequences of recession is still pertinent. Building on previous literature that recognizes ICT-based innovation as a crisis mitigation enabler, this paper propels discussion on the association among ICT- and innovation-oriented indicators and the economic crisis context in four Mediterranean countries, namely Spain, Greece, Italy and Cyprus. In this respect, it leverages a set of open and credible indicators of both technological and economic character and attempts to reflect on the effects of the crisis on ICT or conversely seen the potential of the latter to enable the affected countries to come out of the crisis.

Challenges Laying Ahead for Future Digital Enterprises: A Research Perspective

Nowadays, digital enterprises are confronted with disruptive technological advancements in their constant quest for innovation and creativity. In order to evolve towards new forms of enterprises, driven by constant business model transformation, a number of challenges need to be addressed from a research and practice perspective. In this paper, a glimpse of the technological trends and visionary scenarios for Enterprises of the Future is provided, leading to the elaboration of the research challenges along the following dimensions: (a) Collaborative, Real-time, Proactive Business Analytics-as-a-Service, (b) Innovative, Web-based Business Models for New Kinds of Economies, (c) Federated, Innovation-driven Enterprise Collaboration Platforms, (d) Dynamic Discovery and Negotiation of the Intellectual Property Rights’ Flow.

Assessing Governmental Policies' Impact through Prosperity Indicators and Open Data

The aim of this paper is to provide an overview of (the theory and practice of) prosperity indicators for assessing the impact of governmental policies and the data sources associated to their calculation, touching also on the broad theme of Open Data which opens up new horizons for the calculation and exploitation of Social Indicators. Following a quick overview of the basics of prosperity indicators, their basic methodological principles and their typology, a presentation of the Policy Compass project approach and the description of its pilot application in St. Petersburg are provided, which are tackling the above mentioned issue with the provision of a powerful ICT platform.

A Classification of Future Internet Enterprise Systems Projects

In a world where the technological progress has surpassed even the most imaginary predictions and the financial crisis presents unprecedented challenges for enterprises, Future Internet Enterprise Systems (FInES) can be an important enabler for boosting enterprise competitiveness, innovation and sustainability. This paper aims at investigating the landscape of projects in the domain of FInES in order to gain insight in the commonalities of their research directions. By synthesizing a classification basis along the FInES and the EISB (Enterprise Interoperability Science Base) dimensions, all completed and running projects have found their positioning in the classification scheme that has been also visualized in an interactive map. The features of a typical FInES project have been highlighted, leading to conclusions that highlight the need for constantly updating the projects’ mapping to depict their advancements and for closer engagement and validation of results by the projects’ members.

Digital Transformation: Is Public Sector Following the Enterprise 2.0 Paradigm?

Among the most important, and certainly most promising, trends of the last decade is this of digitization. Organizations, and mainly businesses, of various profiles invest lots of money and effort in order to digitize processes, products and offerings. The paper at hand aims to investigate whether the same applies to the public sector as well. A pair of carefully selected indicators (namely Digital Adoption Index and Digital Evolution Index) are applied to a selected sample of countries (namely Germany, Greece, Russia, Spain and United Kingdom) in order for interesting results to be derived.

The Decalogue of Policy Making 2.0: Results from Analysis of Case Studies on the Impact of ICT for Governance and Policy Modelling

Despite the availability of a myriad of Information and Communication Technologies (ICT) based tools and methodologies for supporting governance and the formulation of policies, including modelling expected impacts, these have proved to be unable to cope with the dire challenges of the contemporary society. In this chapter we present the results of the analysis of a set of promising cases researched in order to understand the possible impact of what we define ‘Policy Making 2.0’, which refers to ‘a set of methodologies and technological solutions aimed at enabling better, timely and participative policy-making’. Based on the analysis of these cases we suggest a bouquet of (mostly ICT-related) practical and research recommendations that are relevant to researchers, practitioners and policy makers in order to guide the introduction and implementation of Policy Making 2.0 initiatives. We argue that this ‘decalogue’ of Policy Making 2.0 could be an operational checklist for future research and policy to further explore the potential of ICT tools for governance and policy modelling, so to make next generation policy making more ‘intelligent’ and hopefully able to solve or anticipate the societal challenges we are (and will be) confronted today and in the future.