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Customer Care#R##N#A Training Manual for Library Staff | 2010

2 – The introduction

Pat Gannon-Leary; Michael D. Mccarthy

a) Since SCSI implementations only use the IMMED, LOEJ, and START bits in the CDB to control a target device, this proposal is limited to defining the functionality associated with those bits; b) The mechanism for spinning a device up from Sleep mode has been removed, as there is no way that a device could get into this condition without the SATL having issued a SLEEP command, which the SATL should never do; c) The POWER CONDITIONS field has been made “U” as this functionality is not used by SCSI applications today; and d) The features of the POWER CONDITIONS field and their functionality could be added by a subsequent proposal at a later date if someone actually found a use for them.


Archive | 2010

Suggestions for improvement

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

3 – What is customer service?

Pat Gannon-Leary; Michael D. Mccarthy


Archive | 2010

Customer Care: A Training Manual for Library Staff

Pat Gannon-Leary; Michael D. Mccarthy


Archive | 2010

Wrapping it up

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

13 – Wrapping it up

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

7 – Handling complaints

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

4 – Who are our customers? The customer service chain

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

6 – Questioning and active listening

Pat Gannon-Leary; Michael D. Mccarthy


Customer Care#R##N#A Training Manual for Library Staff | 2010

12 – What are we good at, and what is our future? Action planning

Pat Gannon-Leary; Michael D. Mccarthy

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