Patrick C. Shih

Barriers to the adoption and use of personal health record systems

Personal health records (PHR) have enormous potential to improve both documentation of health information and patient care. The adoption of these systems, however, has been relatively slow. In this work, we used a multi-method approach to evaluate PHR systems. We interviewed potential end users---clinicians and patients---and conducted evaluations with patients and caregivers as well as a heuristic evaluation with HCI experts. In these studies, we focused on three PHR systems: Google Health, Microsoft HealthVault, and WorldMedCard. Our results demonstrate that both usability concerns and socio-cultural influences are barriers to PHR adoption and use. In this paper, we present those results as well as reflect on how both PHR designers and developers might address these issues now and throughout the design cycle.

GroupMind: supporting idea generation through a collaborative mind-mapping tool

Collaborative brainstorming can be a challenging but important part of creative group problem solving. Mind-mapping has the potential to enhance the brainstorming process but has its own challenges when used in a group. We introduce GroupMind, a collaborative mind-mapping tool that addresses these challenges and opens new opportunities for creative teamwork, including brainstorming. We present a semi-controlled evaluation of GroupMind and its impact on teamwork, problem solving and collaboration for brainstorming activities. GroupMind performs better than using a traditional whiteboard in both interaction group and nominal group settings for the task involving memory recall. The hierarchical mind-map structure also imposes important framing effects on group dynamics and idea organization during the brainstorming process. We also present design ideas to assist in the development of future tools to support creative problem solving in groups.

Generation Like: Comparative Characteristics in Instagram

The emergence of social media has had a significant impact on how people communicate and socialize. Teens use social media to make and maintain social connections with friends and build their reputation. However, the way of analyzing the characteristics of teens in social media has mostly relied on ethnographic accounts or quantitative analyses with small datasets. This paper shows the possibility of detecting age information in user profiles by using a combination of textual and facial recognition methods and presents a comparative study of 27K teens and adults in Instagram. Our analysis highlights that (1) teens tend to post fewer photos but highly engage in adding more tags to their own photos and receiving more Likes and comments about their photos from others, and (2) to post more selfies and express themselves more than adults, showing a higher sense of self-representation. We demonstrate the application of our novel method that shows clear trends of age differences as well as substantiates previous insights in social media.

Enhancing community awareness of and participation in local heritage with a mobile application

One goal of local communities is to create and reinforce community identity by connecting residents to their local heritage. Technologies have enabled and facilitated the creation and consumption of digitized history content provided by official history institutions as well as individuals. Although much research has been conducted to understand technical and social aspects of digital cultural heritage, little empirical research has investigated how people perceive, experience, and interact with community content that is socially generated and tied to locations, particularly with respect to building community heritage. To address this, we developed a mobile application called Lost State College (LSC) and conducted a user study with 34 local residents. The study results indicate that meaningful historic places evoked special attention from the participants, and that those who have lived in the community longer tended to contribute more to the community heritage effort. Participants utilized social features as a way of learning local history, reflecting personal experiences and stories, and co-creating rich layers of local history information from their perspectives.

Remote and alone: coping with being the remote member on the team

Geographically distributed work has become a popular way to work. Past CSCW research has shown that remote workers rely on innovative communication platforms but still face challenges being remote. Research has also provided organizational and managerial strategies to bridge the distance gap. Our study in contrast investigates how individuals develop strategies to cope with the daily challenges of working remotely and alone, and what managers can do to help them. We interviewed seventeen individuals involved in remote work about their experiences, identifying unique challenges and their workarounds. Our interview results suggest that, although people may work alone, the process of conducting distributed work is actually very social. Individual remote workers establish a unique kind of work rhythm, visibility management for evaluation, social support infrastructure, and personal connection as a part of their coping strategies to balance their professional and personal lives.

Supporting initial trust in distributed idea generation and idea evaluation

Previous research has shown that diversity within distributed collaborative teams can lead to innovation, but trust must exist for the open expression of innovative ideas and establishment of idea credibility. Initial trust is pivotal for distributed teams where team members have never met face-to-face and have only a very limited time to accomplish a task. Our goal is to determine if knowing specific information about other team members could enhance initial trust and improve productivity and satisfaction in idea generation and idea evaluation sessions. In an experiment, we showed that cognitive and affective trust could be successfully enhanced by presenting relevant information elements, such as domain expertise and personal hobbies, and could have positive effects on the quality and quantity of ideas in idea generation sessions as well as the satisfaction of the participants with the rating result in idea evaluation sessions. However, participants receiving personal information often misconstrue this as professional competency. We also describe gender differences observed in the idea generation sessions and discuss how to better design future systems for supporting idea generation and idea evaluation activities.

Massively distributed authorship of academic papers

Wiki-like or crowdsourcing models of collaboration can provide a number of benefits to academic work. These techniques may engage expertise from different disciplines, and potentially increase productivity. This paper presents a model of massively distributed collaborative authorship of academic papers. This model, developed by a collective of thirty authors, identifies key tools and techniques that would be necessary or useful to the writing process. The process of collaboratively writing this paper was used to discover, negotiate, and document issues in massively authored scholarship. Our work provides the first extensive discussion of the experiential aspects of large-scale collaborative research.

Local News Chatter: Augmenting Community News by Aggregating Hyperlocal Microblog Content in a Tag Cloud

Being aware of local community information is critical to maintaining civic engagement and participation. The use of online news and microblog content to create and disseminate community information has long been studied. However, interactions in the online spaces dedicated to local communities tend to only garner very limited usage, and people often do not consider microblog content as a meaningful source of local community information. Local News Chatter (LNC) was designed to address these challenges by augmenting local news feeds with microblog content and presenting them in a tag cloud that displays news topics of varying popularity with different tag sizes. Our study with 30 local residents highlights that LNC increases the visibility of hyperlocal community news information and successfully utilizes microblog as an additional information layer. LNC also increases one’s community awareness and shows the potential for leveraging community knowledge as a deliberation platform for local topics.

Exploring the ecosystem of software developers on GitHub and other platforms

GitHub provides various social features for developers to collaborate with others. Those features are important for developers to coordinate their work (Dabbish et al., 2012; Marlow et al., 2013). We hypothesized that the social system of GitHub users was bound by system interactions such that contributing to similar code repositories would lead to users following one another on GitHub or vice versa. Using a quadratic assignment procedure (QAP) correlation, however, only a weak correlation among followship and production activities (code, issue, and wiki contributions) was found. Survey with GitHub users revealed an ecosystem on the Internet for software developers, which includes many platforms, such as Forrst, Twitter, and Hacker News, among others. Developers make social introductions and other interactions on these platforms and engage with one anther on GitHub. Due to these preliminary findings, we describe GitHub as a part of a larger ecosystem of developer interactions.

Understanding Local Community Attachment, Engagement and Social Support Networks Mediated by Mobile Technology

Understanding the impacts and consequences of information and communications technology in local communities through theoretical and practical approaches has long been studied. Among different types of technologies, mobile technology suggests new opportunities for community informatics because a growing number of people across different age groups have adopted smartphones, which have become an indispensable part of people’s daily lives. Because mobile technology transcends the limitations of time and place, it expands the ways of accessing and interacting with local community information and lowers the barrier to participation. In this paper, we present our ongoing initiatives in community informatics including digital cultural heritage and local volunteer efforts mediated by mobile technology. We highlight how mobile technology, together with increased mobility, immediacy and social presence, shows a significant influence on local communities with respect to community identity, awareness and participation and also social support networks.