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Dive into the research topics where Patrick Peterson is active.

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Proceedings 1998 IEEE 4th Workshop Interactive Voice Technology for Telecommunications Applications. IVTTA '98 (Cat. No.98TH8376) | 1998

Optimum recognition parameters in multiple domains

Patrick Peterson; Richard Ann; Michael Decerbo; Susan Hamilton; Chia-lin Kao; Ana Licuanan; Varda Shaked; David Shu

We evaluated large-vocabulary continuous-speech recognizer performance as a function of recognizer tuning parameters for 4 recognition task domains (location, date, time, yes/no) and two different applications (e.g. over-the-telephone reservations) that had some task domains in common. After defining a cost function that included false reject, false accept, and misrecognition errors, we determined optimum parameter values for each domain. The optimum parameter settings differed significantly across domains and even across applications for the same domain. Using a single set of parameter values for all of the tasks in an application can lead to substantial cost penalties for some individual tasks. These results suggest that there can be substantial benefit in using task-specific tuned recognition parameters. We describe a methodology and set of supporting tools for efficiently performing task-specific tuning.


Archive | 2002

Apparatus and method for visually representing behavior of a user of an automated response system

Patrick Peterson; Bernhard Suhm; Barbara Freeman


Archive | 2002

Apparatus and method for analyzing an automated response system

Bernhard Suhm; Patrick Peterson


Archive | 2002

Apparatus and method for monitoring performance of an automated response system

Daniel McCarthy; Patrick Peterson


Archive | 2002

Apparatus and method for analyzing routing of calls in an automated response system

Patrick Peterson; Katherine Godfrey; Bernhard Suhm


Archive | 1999

System and method for processing and collecting data from a call directed to a call center

Patrick McHugh; Patrick Peterson; Peter Myton Dick


Archive | 2002

System and method for observing calls to a call center

Patrick Peterson; Michael Roberts


Archive | 2002

Apparatus and method for logging events that occur when interacting with an automated call center system

Patrick Peterson; Michael Decerbo


Archive | 2002

System and method for assessing a call center

Patrick Peterson; Bernhard Suhm; Yvette Tenney; Daniel McCarthy; Patrick McHugh; Peter Myton Dick


Archive | 2001

System and method for maximum benefit routing

Joshua Bers; Patrick Peterson; John A. Golden

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Joshua Bers

Verizon Communications

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