Paul B. Hofmann

Management mistakes in healthcare : identification, correction, and prevention

Notes on the contributors Foreword Richard J. Davidson Preface Acknowledgements Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann 2. The context of managerial mistakes John Abbott Worthley 3. Identifying, classifying and disclosing mistakes Wanda J. Jones 4. What medical errors can tell us about management mistakes Carol Bayley 5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan 6. A question of accountability Emily Friedman Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry 8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land 9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman 10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney 11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein 12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin 13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown 14. UK review of selected cases Robert Nicholls and Andrew Wall 15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry Suggested further reading Index.

Management Mistakes in Healthcare: Contents

Notes on the contributors Foreword Richard J. Davidson Preface Acknowledgements Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann 2. The context of managerial mistakes John Abbott Worthley 3. Identifying, classifying and disclosing mistakes Wanda J. Jones 4. What medical errors can tell us about management mistakes Carol Bayley 5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan 6. A question of accountability Emily Friedman Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry 8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land 9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman 10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney 11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein 12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin 13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown 14. UK review of selected cases Robert Nicholls and Andrew Wall 15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry Suggested further reading Index.

Management Mistakes in Healthcare: Notes on the contributors

Notes on the contributors Foreword Richard J. Davidson Preface Acknowledgements Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann 2. The context of managerial mistakes John Abbott Worthley 3. Identifying, classifying and disclosing mistakes Wanda J. Jones 4. What medical errors can tell us about management mistakes Carol Bayley 5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan 6. A question of accountability Emily Friedman Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry 8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land 9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman 10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney 11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein 12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin 13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown 14. UK review of selected cases Robert Nicholls and Andrew Wall 15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry Suggested further reading Index.

Management Mistakes in Healthcare: Index

Notes on the contributors Foreword Richard J. Davidson Preface Acknowledgements Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann 2. The context of managerial mistakes John Abbott Worthley 3. Identifying, classifying and disclosing mistakes Wanda J. Jones 4. What medical errors can tell us about management mistakes Carol Bayley 5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan 6. A question of accountability Emily Friedman Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry 8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land 9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman 10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney 11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein 12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin 13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown 14. UK review of selected cases Robert Nicholls and Andrew Wall 15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry Suggested further reading Index.