Pavel Andreev

Drivers and Inhibitors of Mobile-Payment Adoption by Smartphone Users

The widespread penetration of smart mobile devices has facilitated rapid growth of mobile location-based services LBS, which provide users with a variety of benefits and are attractive from a marketing perspective. However, mobile-payment M-Payment adoption by users has been below expectations. For better understanding of drivers and inhibitors of the willingness to M-Pay for mobile LBS, this study contributes by conceptual modeling and empirical assessment of user willingness to M-Pay. To test the proposed conceptual research model, data from 122 valid responses were analyzed by employing the Partial Least Squares PLS technique. The findings show that Perceived Risk is the main inhibitor of user willingness to M-Pay for LBS and that the magnitude of this inhibitors negative impact is at least twice the magnitude of any drivers positive impact.

To M-Pay or not to M-Pay—Realising the potential of smart phones: conceptual modeling and empirical validation

The variety of products and services available through Smart Phones is predicted to increase significantly over the coming years as the commercial potential of Smart Phones for M-Commerce is widely acknowledged. In fact, it is predicted that M-Commerce will achieve in the next three to four years, what E-Commerce has achieved in the last fifteen years. However, while Smart Phones present significant opportunities for organisations, the M-Commerce channel is entirely contingent on consumers’ willingness to not only use these devices to engage in transactional tasks such as bookings, ticketing, and accessing information on products and services, but rather to actually make an M-Payment using the Smart Phone, and as such complete the M-Commerce transactional loop. Hence, M-Payments are a critical enabler of the true commercial value of the Smart Phone. Thus, gaining an understanding of consumers’ perceptions of using Smart Phones to make M-Payments is essential for theoretical explorations of the M-Payment phenomena, and in the practical implementation of M-Commerce services. This paper makes a number of contributions which are relevant to both academics and practitioners. The paper develops and empirically validates a conceptual model for exploring the impact of Vendor and Mechanism Trust on consumers’ willingness to use Smart Phones to make M-Payments for both Push and Pull based products. The empirical findings of the developed Partial Least Squares model illustrate that a pull-based model (where consumers have high levels of control over the transaction process) is the model consumers are most likely to adopt, and most likely to use to make M-Payments. To realise the M-Payments vision, vendors need to clearly communicate to consumers how their data is secured and privacy protected. Furthermore, the findings illustrate the critical importance of ensuring that adequate legislation is in place pertaining to the protection of consumers, and that such legislation is communicated to consumers to maximise their willingness to make M-Payments.

Managing an organisation’s social media presence: An empirical stages of growth model

Abstract The adoption of social media by organisations has proven to be very beneficial; however, few studies have examined how to manage an organisation’s social media adoption and usage. Mismanagement of social media could have significant and unintended consequences for the organisation and its stakeholders. This paper addresses the lack of research in organisational social media management by empirically validating a previously developed conceptual social media stages-of-growth model. Hence, the research objectives are to (1) test empirically that the conceptual stages-of-growth model suits the evolution of social media adoption in organisations, and based on the lessons learned to (2) provide recommendations to revise the empirical model. Furthermore, we propose a three-tier typology for classifying organisations based on the potential of their adopted social media. We argue that the empirical model will foster a better understanding of how social media can be adopted and managed within organisations.

MET4: Supporting Workflow Execution for Interdisciplinary Healthcare Teams

This paper describes MET4, a multi-agent system that supports interdisciplinary healthcare teams (IHTs) in executing patient care workflows. Using the concept of capability, the system facilitates the maintenance of an IHT and assignment of workflow tasks to the most appropriate team members. Moreover, following the principles of participatory medicine, MET4 facilitates involving the patient and her preferences in the management process. We describe conceptual foundations of the system and present the system design combining multi-agent and ontology-driven paradigms. Finally, we present a prototype implementation of MET4 and illustrate operations of the prototype using an example involving chronic pain management in palliative care.

Conceptualizing Consumer Perceptions of Making M-Payments Using Smart Phones in Ireland

Consumer adoption of smart phones is growing globally at an exponential rate presenting significant commercial opportunities for all organizations. The percentage of the population using mobile phones in Ireland is the largest in Europe, with market revenue of €2 billion in 2009, and 117.3 percent penetration. However, the commercial growth potential of smart phones is being hindered by an industry failure to adopt an accepted m-payment model to facilitate the widespread adoption of m-payments. Furthermore, previous research has shown there is a lack of a willingness among consumers to make m-payments. However, little is known about consumer’s perceptions of m-payments using a smart phone or what factors impact upon these perceptions. In response, this paper develops a theoretical smart phone m-payment model, and applies it using an online survey, to explore Irish consumer’s perceptions of making an m-payments for products/ services using their smart phones. The empirical findings of the developed PLS model, illustrate that respondents display a strong willingness to transact using m-commerce but trust is the key factor in explaining consumer’s willingness to make an m-payment for products/ services using their smart phones. Another significant finding for m-payment com panies is that respondents considered using a secure and trusted third-party payment company as the preferred method of making an m-payment for products/ services. Significant levels of concern regarding perceived privacy control, together with the authority and inde pendence of regulatory bodies and the robustness of the legislative frameworks governing m-commerce, were also very evident from the empirical findings.

Where the shoe pinches: Realizing dominant problems as an organizational social media business profile evolves

Abstract When managed properly, social media has been shown to provide clear benefits to organizations. However, social media mismanagement can lead to undesirable situations. This study aims to identify and examine problems associated with social media as its use by an organization evolves. We identify such problems by surveying Canadian organizations. Survey participants were asked to rate the severity of the problems faced by their organization as their social media business profile (SMBP) evolves. Our findings reveal two waves of problems occurring where severity levels increase through the evolution of the SMBP. The most prominent problems are failure to develop metrics for measuring returns on investment and failure to translate data into actionable insights, both of which are related to analytics. We also show that larger organizations tend to experience more strategic problems, while organizations of the service sector experience more severe problems. In identifying the types of problems that emerge and when to expect them during SMBP evolution, this study enables practitioners to anticipate and develop plans that mitigate such problems and to harness the full potential of social media.