Peter G. Underwood

Freedom of Information and the Developing World

£10/US

Academic library consortia in contemporary South Africa

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Library 2.0 : revolution or evolution?

Academic library consortia in South Africa are indeed beasts whose time has come at last, although whether they constitute a second coming for our profession or our end‐users remains to be seen. They can probably be described as a group of diverse entities, rough and as‐yet unsure of their destination. In this descriptive text, we attempt to outline, for a mainly North American audience, the specifics which distinguish the developing consortia in a newly democratic and newly globalised South Africa from those in other more economically advantaged parts of the world. It remains to be seen whether the center will in fact hold. Letting go reluctantly of this literary conceit, for the time being at least, we describe the all‐important social and political background in which our institutions must operate, moving on to an analysis of the impulse to cooperate and the obstacles that have emerged to stifle that impulse. In our conclusion we risk some predictions about where academic library consortia may be headed in our part of the world.

Library 2.0 versus other library service models: A critical analysis

Library 2.0 is a controversial concept that stirs debate on many fronts. As the concept continues to arrest the attention of most library users and practitioners, a number of issues relating to its real nature emerge. One of these is the character of change it represents. While many library scholars and practitioners agree that Library 2.0 represents a change, they disagree on the nature of this change. Using a critical review of documentation and arguments on this subject, the authors identify three points of view on this change. Whereas some feel that the change is revolutionary and may drastically transform the profession - including renaming - others see it as an evolution of the current best practices to mould a better, user-centred service using modern technology. Still others see Library 2.0 as neither revolutionary nor evolutionary. This paper seeks to clarify these three points of view on the character of Library 2.0 change in libraries, as institutions, and in librarianship as a profession. It also recommends that while Library 2.0 should be seen as the latest instance in the development of the library and the services it offers, its role in facilitating participatory user-centric services should not be ignored.

Dirt road or yellow brick superhighway? Information and communication technology in academic libraries of South Africa

Literature on library service models is scarce and exists mainly in non-traditional formats such as blog entries and webpages. Nonetheless, the subject evokes heated debate among librarians with many supporting the model they are using, sometimes without understanding that there are other options which perhaps could be better for their circumstances. Through critical documentary analysis, this study explores the library service models that exist as well as how they compare with each other. The findings have revealed that although there are many library service models, it is not possible to get a clear-cut model which is exclusive of all the others in practice. It is also evident that the models are continuously evolving along general socio-economic and technological development patterns in society. Similarly, the study suggests that none of the models can suit all library service provision contexts. However, it is also apparent that some models may yield more benefits than others to specific library communities at a particular time. In deciding the model to apply, libraries should be careful to accommodate the prevailing characterization of their user communities and their contexts.

Supporting the information needs of entrepreneurs in South Africa

Information and communication technology (ICT) development in South African libraries cannot be understood outside the context of the post‐apartheid period. The society consists of a technologically sophisticated sector, and an underdeveloped Third World sector. Higher education and other libraries attempt to straddle this divide. Government policy emphasises the importance of connectivity in redressing inequality. Policy is a contested area, and investigations have been conducted with little concrete result. The main development has been the emergence of academic library consortia, which have succeeded in attracting funding from the USA and other foundations. But without information literacy, these developments will have little impact. There are grounds for techno‐pessimism, as digital information resources are seen by advanced countries as commodities for which payment must be made, even if knowledge production originally took place in the South.

An evaluation of the information architecture of the UCT Library web site

Purpose – The Library Business Corners (LBC) service for entrepreneurs in the Western Cape of South Africa uses public libraries as a channel for information and expertise. It is a “grass roots”, community‐driven, approach which has been adopted elsewhere in South Africa. Similar services have appeared addressing the same, or similar, groups of users, often concentrating on the use of information and communication technology.Design/methodology/approach – Developing an effective service for entrepreneurs depends critically on the quality of staff and their contacts. The opportunities and problems of the LBCs’ approach are identified and a response to the emergence of similar services is considered. The “balanced score card” model is used to explore the vision and strategy of the present services and the potential contribution of information literacy.Findings – Financial support for LBC work is scarce and unlikely to increase. The challenge is to create a sustainable service by the LBC team as points of pre...

Issues related to the adoption of e-books in academic libraries : a literature review

Web users are becoming more critical of the web sites they use. This paper evaluates the information architecture of the academic library web site at the University of Cape Town with more of a focus on the usability testing of the University web site. Two approaches to evaluation were completed to evaluate the library web site. Firstly, a formal usability test was conducted with five users to establish the required site structure and to identify any possible problems with the usability of the site. Secondly, a closed card sort analysis with ten participants was completed in order to establish the required site structure and terminology for the potential web site re-design. It was found that the library had a generally usable web site. The site however exhibited a few problems with the terminology used; the navigation design; and issues relating to identifying specific information. This study presents recommendations to handle the aforementioned problems. The study also encourages continual web site evaluation.

Are pre-compiled citation indexes of peer-reviewed journals an adequate control for research quality? A case study of library and information science

While e-journals have successfully be integrated into library collections, the same cannot be said about e-books. In this paper, the obstacles to e-book adoption in academic libraries is discussed using a review of the English-language literature published over the period 2007 to 2013. Issues identified are the changing roles of libraries in the digital age; collection development strategies; complex e-book purchase models offered to libraries; questions of copyright, licensing and digital rights management; format considerations; and availability of hardware and software on which to read e-books. Libraries continue to face these challenges today.

Information literacy-related practices in the legal workplace: The applicability of Kuhlthau’s model to the legal profession

Looks at the South African Department of Educations new recommendations for the evaluation of higher education research in South Africa, and examines two primary aspects: the use of pre-compiled journal lists from overseas, and the apparent reliance on peer review as a guarantee of quality. Pointing out that these are tried and tested standards of quality, the authors argue that there are nonetheless disciplinary differences between experimental sciences - such as physics or chemistry - and other disciplines that make these measures difficult to apply across the spectrum. They present an analysis of library and information science publications in the chosen lists and point to the weakness of the selection of titles in this discipline. In addition, there are extra difficulties for scientists from South Africa and the developing world in securing publication in premier international library and information science journals. The authors conclude by calling for the employment of other, additional evaluation measures in an integrated system.