Peter Hosie

Exporting Australian higher education: future strategies in a maturing market

Examines the current situation facing Australian higher education institutions engaged in the export of their services. Considers current trends in the world market for international education services, as well as current and future developments in the Australian higher education system. Recent research evidence suggests that the international market for education is reaching maturity. Contends that Australia’s international education sector, especially in the area of higher education, requires greater differentiation and more careful marketing in order to deal with this trend. Outlines some suggestions as to appropriate future strategies for the Australian international education sector.

A framework and checklists for evaluating online learning in higher education

A case is made in this paper for using checklists and context‐bound evaluations of online learning materials in higher education. Context‐bound evaluations complement traditional forms of evaluation of educational courseware, such as checklists. Context‐bound approaches are useful for indicating the pedagogical quality of online learning materials that may be productively used in conjunction with checklists to evaluate online learning. Edith Cowan University has developed a framework and checklists for assessing aspects of online pedagogical learning materials in higher education. These checklists, which are intended to be useful indicators of the areas where online learning materials are strong and to identify areas that may be deficient, and are a valuable screening and information gathering device to use when undertaking a context‐bound evaluation of learning materials. As such, the quality of the instructional design remains an important consideration in evaluating courseware, and such information needs to be presented in a form that is accessible and useful for educational developers and researchers. Comment and dissent is invited on the value of contextual evaluations to reinvigorate the debate over appropriate ways of evaluating online learning materials in higher education.

Crisis management in tourism: preparing for recovery

SUMMARY Anticipating and preparing to deal with the threat of crises precipitated by disaster from natural and people-made catastrophes is an important challenge facing tourism. As an industry tourism is particularly susceptible to such negative events putting the sector under almost constant threat of a crisis. Before the catastrophes of 9/11 and the Asian Tsunami of 2004 crisis management in tourism was essentially a reactive response, as opposed to a state of proactive anticipation. A review of the emerging literature on crisis management in tourism is given to identify the foci of the current academic discourse. More systematic input by human resource management was identified as a way to assist tourism businesses in preparing for and dealing with crises. By discussing crisis management within a services management context, a contribution is made to the debate on the need for proactive crisis management within the tourism industry. A central plank to this position is that the preparation stage of crisis management in tourism is the actual beginning of any strategic response to recovery. Well conceived and executed human development is promoted as an initiative and key component of crisis preparation and management. Developing the potential of human capital at the industry and enterprise level to deal with crisis management is a way of reducing the vulnerability of tourism enterprises to crises. Measures are suggested that may be taken to prepare tourism businesses for crisis situations.

The effect of autonomy, training opportunities, age and salaries on job satisfaction in the South East Asian retail petroleum industry

South East Asian petroleum retailers are under considerable pressure to improve service quality by reducing turnover. An empirical methodology from this industry determined the extent to which job characteristics, training opportunities, age and salary influenced the level of job satisfaction, an indicator of turnover. Responses are reported on a random sample of 165 site employees (a 68% response rate) of a Singaporean retail petroleum firm. A restricted multivariate regression model of autonomy and training opportunities explained the majority (35.4%) of the variability of job satisfaction. Age did not moderate these relationships, except for employees >21 years of age, who reported enhanced job satisfaction with additional salary. Human Capital theory, Life Cycle theory and Job Enrichment theory are invoked and explored in the context of these findings in the South East Asian retail petroleum industry. In the South East Asian retail petroleum industry, jobs providing employees with the opportunity to undertake a variety of tasks that enhanced the experienced meaningfulness of work are likely to promote job satisfaction, reduce turnover and increase the quality of service.

Using technology for the competitive delivery of education services

This paper considers the use of information technology as a source of competitive advantage for education service providers operating in international markets, with particular reference to Australia. It draws upon the findings of a survey of 315 education institutions in five countries engaged in the export of international education. The importance of effective use of information technology as a source of competitive advantage is highlighted. Current use of information technology within education institutions is examined and technologically mediated learning is proposed as a viable means of promoting, administering and delivering education services to international markets. In particular, the potential of the Internet to provide graduate business education is given close scrutiny. It is argued that a virtual university business faculty is economically viable in this context. Business schools are advised to invest in hardware and software applications to ensure the communications needs of their clients are met.

Checklist and context-bound evaluations of online learning in higher education

A review is undertaken of what different commentators have written about the evaluation of educational courseware in higher education. Speculation is made on the reasons for the lack of such evaluations. The role of checklists for evaluating online courseware is discussed despite the acknowledged limitations. Checklists have been developed at Edith Cowan University specifically for assessing aspects of online pedagogical learning materials in higher education. These checklists are intended to be useful indicators of the areas where online learning materials are strong and identify areas that may be deficient rather than to arrive at a numeric score. The form of checklist proposed is a valuable screening device to use before undertaking a context-bound evaluation of courseware. Contextual evaluations are a complementary and valuable alternative to traditional forms of evaluation of educational courseware, such as checklists. A case is also made in this article for using a checklist developed for assessing aspects of online pedagogical learning materials in higher education. It is argued that, when used in conjunction with a context-bound approach, such checklists may be more useful in indicating the pedagogical quality of online learning materials. Quality of the instructional design remains an important consideration in evaluating courseware. Continuing comments and dissent are invited on the value of contextual evaluations of educational courseware to reinvigorate the debate over appropriate ways of evaluating online courseware that will provide helpful information for higher education.

The 'happy productive worker thesis' and Australian managers

Few conundrums have captured and held the imagination of organizational researchers and practitioners as has the ‘happy productive worker’ thesis, or the proposition that ‘a happy worker is a good worker’. This thesis is revisited by investigating the impact of job-related affective well-being and intrinsic job satisfaction on Australian managers’ performance. Decades of research have been unable to establish a strong link be-tween intrinsic job satisfaction and performance. Despite mixed empirical evidence, there is support in the literature to suggest that a relationship exists between affective well-being, intrinsic job satisfaction and managers’ performance. Affect has rarely been used as a predictor of managers’ job performance outcomes. Indicators of their affective well-being and intrinsic job satisfaction were shown to predict dimensions of their contextual and task performance.

Human Resource Managers and Training: A Peek into the Future

After a review of current human resource management trends, the future directions that training will take in Australia are examined. Related aspects of HRM—such as selection testing EEO, occupational health and safety, on-the- job training and legal issues—are also considered. The paper closes by predicting that Technologically Mediated Learning (TML) will become the pre-eminent method of training.

Some Theoretical and Methodological Issues to Consider When Using Interviews for Naturalistic Research

The potential of interviews to provide valuable information for social researchers is widely acknowledged. Theories underpinning the naturalistic research paradigm, such as phenomenology, ethnomethodology, and symbolic interactionism can influence interview research. It is argued that the following issues need to be accounted for: subject/researcher reactivity, role relations, telling the truth, reporting, and researcher profiles. These factors are considered to have great potential to affect the quality of information collected and therefore receive detailed examination. A profile of effective interviewer characteristics is posed for ongoing refinement.

Promoting quality in higher education using human resource information systems

Quality, Deming reminds us, is made in the board‐room, or, in the educational context, in Senate or Council. The quality of the decisions made by the incumbents of these offices will be conditional on the information which is available and accessible to them. People and information will be the focus of advances in strategic management systems – in both educational and commercial/industrial circumstances. Accurate, germane and timely data are a prerequisite, though not a guarantee, of quality decisions. Describes a quality framework applicable to higher education, with specific reference to personnel and human resource management. Follows with an examination and consideration of the factors governing the acquisition, storage and retrieval of data pertinent to a human resource information system (HRIS). Concludes with the generation of a set of criteria which should be applied to the choice or development of such a system.