Peter W. Daniels

The Handbook of Service Industries

Contents: 1. Worlds of Services: From Local Service Economies to Offshoring or Global SourcingJohn R. Bryson and Peter W. DanielsPART I: CONCEPTUAL PERSPECTIVES 2. The Nature of Services Sven Illeris3. Services and Innovation: Conceptual and Theoretical Perspectives Jeremy Howells4. National Economies and the Service Society: The Diversity of Models Jean Gadrey5. Theories of the Information Age Nico Stehr6. The Political Economy of Services in Tertiary EconomiesPascal Petit PART II: THE DEVELOPMENT OF SERVICE ECONOMIES 7. A Global Service Economy? Peter W. Daniels8. Services and Regional Development in the United StatesWilliam B. Beyers9. Service Industries, Global City Formation and New Policy Discourses within the Asia-PacificT.A. Hutton 10. Service Development in Transition Economies: Achievements and Missing Links Metka Stare11. Whither Global Cities: The Analytics and the Debates Saskia Sassen PART III: TRADING SERVICES: FROM LOCAL TO GLOBAL PRODUCTION12. Transport Services and the Global Economy: Towards a Seamless MarketThomas R. Leinbach and John T. Bowen 13. Empirical Analysis of Barriers to International Services Transactions and the Consequences of Liberalization Alan V. Deardorff and Robert M. Stern 14. Multinational Service Firms and Global Strategy Peter EnderwickPART IV: SERVICES, TECHNOLOGY AND INNOVATION15. Knowledge-Intensive Services and Innovation Ian Miles16. Small and Medium-sized Enterprises and the Consumption of Traded (Producer Service Expertise) versus Untraded Knowledge and Expertise John R. Bryson and Peter W. Daniels 17. Understanding the Relationship between Information Communications Technology and the Behaviour of Firms Located in Regional Clusters Grete Rusten and John R. Bryson18. Services and the Internet Andrew Murphy19. Knowledge Creation in a Japanese Convenience Store Chain: The Case of Seven-Eleven Japan Ikujiro Nonaka, Vesa Peltokorpi and Dai SenooPART V: SERVICE EMPLOYMENT: EMBODIED AND EMOTIONAL LABOUR 20. Embodied Information, Actor Netoworks and Global Value-Added ServicesBarney Warf21. Gender Divisions of Labour: Sex, Gender, Sexuality and Embodiment in the Service Sector Linda McDowell22. Transnational Work: Global Professional Labour Markets in Professional Service Accounting FirmsJonathan V. BeaverstockReferencesIndex

Sustaining business and professional services in a second city region

Few studies exist of the role of business and professional services (BPS) in second city regions that have experienced significant levels of deindustrialisation. The case for enhancing our understanding of the dynamics of BPS firms in the economy of a second city suggests that it is timely to explore their geography and structural dynamics outside global city regions. Structural and firm determinants of competitive advantage and disadvantage are identified and explored using the Birmingham city region (UK) as a case example employing evidence from a survey of BPS firms undertaken in 2002. The determinants of the sustainability of BPS firms in the context of Birminghams position as the UKs second city, the growth of inter-regional trade in BPS, and the internationalisation of their markets is explored.

GEOGRAPHIES OF THE NEW ECONOMY: CRITICAL REFLECTIONS

Preface Contributors List 1. Geographies of the New Economy Andrew Leyshon, Mike Bradshaw, Peter Daniels, Jonathan Beaverstock 2. Making Sense of the New Economy? Realities, Myths and Geographies Ron Martin 3. The Old Economy Roger Lee 4. The New Economy, or the Emperors New Clothes? Andrew C Pratt 5. The New Old Thing: E-Commerce Geographies after the Dot.com Boom Mathew Zook 6. The New Economy and Earnings Inequalities: Explaining Social, Spatial and Gender Divisions in the UK and London Diane Perrons 7. Labour Organising in the New Economy: Examples from the United States and Beyond Andrew Herod 8. New Aspirations and Old Dilemmas: The New Economy and Development in Southeast Asia Michael Leaf 9. Russias New Economy Julian Cooper and Mike Bradshaw

The Geography of International Trade in Services: Australia and the APEC Region

This paper develops a new perspective to describe and account for the geography of trade in advanced services. The authors begin by acknowledging the national and global significance of trade in advanced services within national economic change and also global trade policy. They find current approaches to this issue, based on firm decisionmaking, are narrow, and seek out a broader perspective. The foundation for that perspective incorporates established research on the preconditions necessary for the growth of advanced services in a modern economy. The authors argue that the presence or absence of these preconditions in trading nations shapes the likelihood of service firms creating imports or exports of services. Hence the framework focuses on home-country and host-country conditions as explanatory factors of service trade. The framework is illustrated by an analysis of the trade in advanced services from Australia, especially with its northern Asia Pacific neighbours which now figure as the main destinations for Australias goods trade. This analysis shows that Australia does have a well-developed advanced producer services sector, but only a small part of its trade involves these activities. The explanation is found in the lack of the appropriate host conditions in the markets that are important in its goods trade. That interpretation is confirmed by the fact that the United States and United Kingdom (with favourable host–market circumstances) remain much more important destinations for Australias small advanced producer service export activity. A policy implication is that the long-term growth of Australias service exports to its Asia-Pacific neighbours will depend upon institutional change within those markets.

EU Services trade, with particular reference to business and professional services

This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of recent and current service trade negotiations.

Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services

This paper provides the first detailed empirical analysis of skill acquisition and development within Business and Professional Service (BPS) firms. The importance of expertise has been highlighted in much of the BPS literature; yet skills/expertise acquisition and development have not been addressed in any great detail. This is a serious omission. The relationship between the supply and demand for skilled professionals as well as the local availability of skills training for BPS firms should be central to both regional and national policy. The analysis reveals that a significant proportion of BPS firms do not have appraisal systems or training budgets and that technical skill may be undermined by poor communication and commercial skills. Staff proficiency problems result in enhanced costs as well as delays in product/service innovation. This paper is based upon a detailed survey of 1198 firms located in the West Midlands (UK) as well as 208 in-depth interviews.

Handbook of Service Business

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.

Reconfiguring the Global Service Economy? The Case of the BRICs

Since O’Neill (2001) first suggested it was time to build better global economic BRICs the inexorable growth of Brazil, Russia, India and China has eclipsed the performance of the G7 countries. While the drivers of economic growth in each BRIC country vary, they are all predicated primarily on rapid expansion of inwardly invested and/or domestic manufacturing or low-skill, technology-intensive business process and customer support services. These changes are reshaping the geography of the global economy but the BRICs are still at the investment-driven stage of development; consolidation and further enhancement of their competitiveness will require a transition towards the third, innovation-based, stage. This will require greater engagement with knowledge intensive services both as inputs to the production of high quality, high technology goods and services for the global market and as participants in their own right in that market which is currently dominated by service transnationals based in the G7. This chapter explores the notion that the BRIC economies that fail to develop critical mass in knowledge intensive services will be “hollow” economies unable to sustain the competitive momentum of the last decade.