Philippe Rauffet

Progress management in performance-driven systems: study of the 5Steps® roadmapping, a solution for managing organizational capabilities and their learning curves

Abstract Nowadays performance is tending towards the control of the potential of achievement of organization. The systems for performance evaluation and management are therefore focusing on the control of organizational learning processes, by identifying organizational capabilities and managing their development. To this end, a new method has appeared, the 5Steps® “roadmapping:. This paper aims at presenting and discussing its mechanisms, its impacts on organizations, and its limits.

Conceptual model and IT system for organizational capability management

Organizational Capability Approach opens new perspectives for developing and sharing organizational competencies around the strategy of globalized companies. This paper explores this approach and aims at implementing it practically. Thus it provides a conceptual model named C-makers, which is then used in the design of IT solutions to manage organizational capabilities (mechanisms for transfer, assessment, renewal). These propositions are finally experimented on the case of an automotive supplier, Valeo Group.

Sustainable Organizational Learning in Group: A Digital Double-Loop System Based on Knowledge Maturity and Performance Assessment

This paper studies organizational learning issues in groups, which can be summarized by the inherent contradiction between « boosting and detecting local innovation » (so that group learns from its entities) and « coding, standardizing and transferring good practices and organizational capabilities » (so as group teaches its entities). This article describes some theoretical mechanisms to solve this “learner/teacher” duality. Then a digital system is proposed to manage and assess locally and globally this organizational learning, illustrated by its use in an automotive supplier group. Finally, new developments are made so as to make the learning system more sustainable.

A dynamic methodology and associated tools to assess organizational capabilities

The assessment of organizational capabilities becomes a great challenge in extended and flexible organizations. This assessment is generally independent from the evaluation of operational results and could become isolated from the rest of the global performance system and face validity issues. This paper aims at creating new control loops by proposing a methodology and a toolbox. These help managers to regulate design and transfer discrepancies and to improve the assessment of organizational capabilities. These propositions are implemented and tested on the industrial case study of Valeo Group, which adopted the Organizational Capability Approach (OCA) in 2006.

Designing and Managing Organizational Interoperability with Organizational Capabilities and Roadmaps

This paper discusses organizational interoperability issues in through the study of two cases. Then it presents a framework which can help to design and manage this interoperability, by driving the development of “organizational capabilities”.

Evaluation de l'apport d'une interface écologique appliquée au pilotage de sous-marin

In continuation of work resulting from the collaboration between DCNS and two laboratories (CRPCC and LABSTICC) from the University of South Brittany on Ecological Interface Design, we present an experiment to compare two interfaces. One was designed following the principles of ecological interface design, the other is a more traditional interface. This study evaluates the contribution of ecological interface for piloting a submarine using new technology (x helm). We analyze the effects of interface over performance, workload and situation awareness of participants in a piloting task. In this perspective, a piloting task was proposed to 19 experts and 20 novices with either a standard interface, either an ecological interface. This paper presents the context of this study and the methodology used. The results are being processed and will therefore be exposed during the oral presentation.

Knowledge Sharing and Communities of Practices for Intra-organizational Interoperability

This paper discusses the use of knowledge sharing and communities of practices so as to make possible and support collaboration between units inside a same organization. It proposes a framework and some tools so that an intra-organizational interoperability capability emerges without “special efforts”.

Effect of Control-Display Compatibility on the Mental Workload of Submarine Helmsmen

The purpose of the study is to analyse the directional compatibility of control-display design and its effects on the mental workload of helmsmen. An experiment is then carried out on a simulator designed by a world leader in military naval shipbuilding. This experiment follows a unique scenario including four usual submarine maneuvers. It is achieved by two groups, each carrying out a perceptual-motor task on a specific steering control-display configuration, proposed by the naval shipbuilder (one with a standard numeric display and one with a new visual-spatial representation, both tasks controlled by the same joystick). The findings of this study show that the control-display compatibility produces increased mental workload when a direction-of-motion stereotype is violated (upward-forward relationship).

COmmunication and WORKload analyses to study the COllective WORK of fighter pilots: the COWORK2 method

This paper presents the COWORK2 method, designed to classify the collective tasks of a fighter jet patrol according to two classification criteria: mental workload (at individual level) and communication quality (at team level). The classification purpose is to detect the tasks for which collective work could be impaired. A three-stage method is developed. Stage 1 consists in carrying out a task analysis with a subject matter expert to identify the collective tasks and characterize them in terms of commonly occurring situations and functions (constraints). In Stage 2, data related to individual mental workload (physiological measures) and team communications (communication recordings) are collected from a low-intrusiveness device in a highly realistic simulation environment. Stage 3 finally produces the classification of patrol collective tasks according to the two levels of analysis: individual and team. This classification is corroborated by the risk-level categorization of collective tasks achieved by a subject matter expert. The results highlight the relevance of the COWORK2 method.

A multi-level requirements modeling for sociotechnical system simulation-based checking

To improve the design of reconfigurable sociotechnical systems, it is necessary to ensure that the control/ monitoring system meets the end-user needs and requirements, as early as possible in the project. Simulation techniques help conduct functional/behavioral checks from early design stages. However, this involves modeling the requirements in context, according to the sociotechnical and reconfigurable features of the system. Therefore, we propose a multi-level requirements modeling and discuss its use, in the case of the design of a ship auxiliary fluid management system.